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Awakenings

FAQ

Tickets

Where can I purchase tickets for Awakenings Festival?

You can purchase your Awakenings tickets directly from us at www.awakeningsfestival.nl, www.awakenings.com or our Facebook page.

If you want to sell or buy tickets safely, do this on the official international ticket marketplace: www.viagogo.nl

We also provide ticket packages including hotels, accommodation and travel partners. These can be found under menu "travel". Other (international) partners will be listed here soon. Please check with info@awakenings.nl if you are not sure about some kind of reseller.

Where can I buy tickets for the festival?

Is there a Combi ticket (valid for 2 days?)

Yes there is!
 
If you buy a Combi ticket, you will receive one ticket. Print this ticket two times and bring one each day! Use the separate "Combi Ticket" entrance. Here, you will get a special Awakenings wristband at the festival entrance at Day 1 (Saturday June 25) which is valid for 2 days. With this wristband you can enter the second day (Sunday June 26) together with your Combi Ticket.
 
Make sure you get your wristband, otherwise you won’t be able to enter on Sunday. Re-sell of the combi ticket is not allowed!

Where can I buy this Combi ticket?

How does the Combi ticket work?

If you buy a Combi ticket, you will receive one ticket. Print this ticket two times and bring one each day! Use the separate "Combi Ticket" entrance. Here, you will get a special Awakenings wristband at the festival entrance at Day 1 (Saturday June 25) which is valid for 2 days. With this wristband you can enter the second day (Sunday June 26) together with your Combi ticket.
 
Make sure you get your wristband, otherwise you won’t be able to enter on Sunday. Re-sell of the Combi ticket is not allowed!

Where do I get this Combi ticket?

Which resellers do have official Awakenings Festival tickets?

If you're visiting from abroad, there are a couple of official partners where you can arrange your trip including tickets.

Belgium: Partybus
Belgium FC Paljas
Belgie: Maximal 
France: Destination-clubbin 
France: Voyages Peeters
Germany: Ferienreisen
Italy: SDN Service
Italy: RND Promotion
Poland: Polaco Loco Trip
UK: Festicket

When can I use my merchandise voucher?

If you've bought one of the first 5000 tickets for Awakenings Festival 2016, you’ve received a merchandise voucher. You can use this voucher on Saturday June 25 or Sunday June 26 at the festival terrain to get € 5,- discount on our merchandise (minimum purchase price € 25,-).

What is the minimum age?

Minimum age is 18 years.

Can I re-sell my ticket?

It is NOT allowed and illegal to re-sell your ticket via unofficial channels/websites etc. If you want to sell or buy tickets safely, do this on the official international ticket marketplace: www.viagogo.nl

The Combi-ticket cannot be sold to a "third party".

Use the separate "Combi Ticket" entrance. You will get a special Awakenings wristband at the festival entrance at Day 1 (Saturday June 25) which is valid for 2 days. With this wristband you can enter the second day (Sunday June 26) together with your e-ticket. 

So, bring your e-ticket both days when entering the Festival and make sure you get your wristband, otherwise you won’t be able to enter on Sunday. 

Where can I re-sell my ticket?

I would like to purchase a ticket from another person, but the ticket price is very expensive. Should I buy this ticket?

Only buy your tickets at our official sales channel: Awakenings website (www.awakenings.com) or for the festival also available at the Awakenings Festival website (www.awakeningsfestival.nl). This way you will never pay too much and you make sure your tickets are real.

All tickets will be scanned and checked for authenticity at the entrance.

If you want to sell or buy tickets safely, do this on the official international ticket marketplace: www.viagogo.nl

Stay Awake and Weet waar je koopt?!

When does the ticket sale start for the festival?

Presale of Awakenings Festival 2016 has started Friday January 22, 2016.

Subscribe to our newsletter to be the first to get all exclusive news.   


Where can I buy tickets for the festival?

Is there going to be an extra ticket sale to reduce black market tickets?

This is different for every edition. We advise to like us on Facebook and add your email address to our mailinglist to stay up-to-date!

What's the Facebook page?

Are there group tickets?

We do not sell group tickets. We do have organized bus tours. Check www.eventtravel.nl for more info.

Where can I find more info about organized bus tours?

Which sites are selling fake tickets and/or tickets for insane high prices?

These are the sites where you should NEVER buy a ticket. These are false!

protickets.nl, budgetticket.nl, onlineticketshop.nl, worldticketshop.nl, ticketstudio.nl, dinotickets.nl, tickets4u.nl, tickets123.nl, QQtickets.nl, ticketunlimited.nl, ticketforsale.nl, tickets2buy.nl, ticketshier.nl, pepetickets.nl, getmein.nl, 4alltickets.nl, tickets4events.nl, easytickets.eu, gogotickets.nl, rang1tickets.nl, deticketservice.nl, aatickets.nl, seatwave.nl, getmein.nl,  24hourtickets.nl, kaartverkoop.nl, eventem.nl, euroteam.net, ltaticketservice.nl, stadiontickets.nl, besteltickets.com, concertkaartjesonline.nl, ticketsmarkt.nl, ticketparadijs.nl, ticketnet.biz, ticketdirect.nl,  ticketstop.nl, ticketsnederland.nl, protickets.nl, giggotickets.nl, ticketloket, 4alltickets.nl, ticketstudio.nl , sterrentickets.nl, ticketshoponline.nl

Be aware, this list will be updated constantly. 

Can I only order tickets online?

Only buy your tickets at our official sales channel: Awakenings website (www.awakenings.com) or for the festival also available at the Awakenings Festival website (www.awakeningsfestival.nl). This way you will never pay too much and you make sure your tickets are real.

All tickets will be scanned and checked for authenticity at the entrance.

If you want to sell or buy tickets safely, do this on the official international ticket marketplace: www.viagogo.nl

Where can I buy tickets?

Will there be a ticket sale at the entry?

Awakenings is always sold out in advance! There will be no ticket sale at the door. Buy your tickets in the presale.

Rules & Regulations

Is there a camping (campsite)?

Unfortunately there is no offical camping site. Spending the night at or near the festival area is not allowed!

There is a bungalow-park near the festival area with limited number of bungalows available.
Click here for more info: https://www.awakeningsfestival.nl/bungalows/

There are also hotel deals for Amsterdam available. Click here for more info: http://www.awakeningsfestival.nl/hoteldeals/


Is it possible to download the dj-sets?

It's not possible to download dj-sets. We will post the sets and podcast of Awakenings Festival 2016 on our Soundcloud page where you can listen them: http://www.soundcloud.com/awakenings

Where can I listen to Awakenings dj-sets?

I would like to have Awakenings pictures in my house. Is this possible and how do I get these pictures?

We're sorry, but all our pictures are protected by copyright and can't be used for personal use.

Is it possible to smoke inside the tents?

You are not allowed to smoke inside the tents. We have several designated smoking areas outside.

Is it possible to smoke on the festival ground?

There is a possibility to smoke on the festival ground: Only outside the tents.
You are not allowed to smoke inside the tents.

Which items are not allowed inside the venue/festival?

No fireworks, weapons or sharp or dangerous objects.
You’re not allowed to bring your own drinks/food/beverages.

No professional photo/film/video/audio equipment and go pro/selfie stick is allowed, but standard digital cameras are ok.

No club orientated football shirts or shirts with offending lyrics/symbols/tattoos etc. And please keep your shirt on!

Entry

What is the minimum age to get in?

Entry at Awakenings is for adults (18+) only, there will be ID-checks at the entrance!

I've bought a combi-ticket, how do I get in on Day Two?

If you've bought a combi-ticket for Awakenings Festival 2016, it is really important to bring your e-ticket both days.

On Day One we will scan your e-ticket and you'll get a wristband. When you’re coming back on Day Two, you’ll need both your wristband as your combi-ticket to get in.

Re-sell of this ticket is not allowed!

At what time does the party start and at what time does the party end?

Start and end times are always announced on the event pages on this website and on our Facebook page.

What's the Facebook page?

What is the policy on drugs?

Soft and hard drugs are not allowed on the festival area. 


What are hard and soft drugs?

Can I bring my medication?

You need to bring an official declaration of a doctor and in case of doubt, our First Aid (EMS) will check your medication.

What is EMS?

Is there a special entrance and are there toilets for severely disabled guests?

We have a special entrance for disabled guests and at every toilet area there are toilets available for disabled guests.

My son/daughter is 16 years old and I would like to bring him/her to Awakenings Festival. Is this allowed under my supervision?

Sorry, but that's not possible by law. Entry at all Awakenings events is for adults (18+) only, there will be ID-checks at the entrance!

Is there free entry for the escort of severely disabled guests?

The entrance for the escorting person of visitors who are in a wheel chair or carry a severely handicapped pass is free.

Travel

Are there Uber's available from and to Awakenings Festival?

Yes, there are, but please keep in mind going back to Amsterdam by Uber after the festival will have long waiting times. 

Leaving Awakenings? 
Follow the Uber Signing and you will find your driver faster than ever at the special Uber Pick-Up Point location. The Uber app will guide you to this Pick-Up Point as well. When you can’t find your driver, please call him so you can meet at the Uber Pick-Up Point. Always check the license-plate. 

How does it work?
Via the Uber app you order a ride with one tap: a car with professional driver. When you arrive on your destination, your ride gets charged on your connected credit card or PayPal account. Good to know, UberBLACK is 15% cheaper than a taxi and UberX is 45% cheaper!

Your first Uber in 3 steps
1. Download the Uber app for iPhone or Android. On any other phone go to m.uber.com.
2. Enter the promo code ‘AWAKENINGSFEST16'. You will get €15 discount on your first Uber ride in the Netherlands.
3. Order an Uber. Select your pickup location in the Uber app and within a few minutes your driver arrives.

Get the Uber app

How can I contact Paylogic Travel?

You can contact the Customer Service team by sending an email to travel@paylogic.com. You can also contact our team by phone during our office hours (09:00 - 17:00 CET) on the following number: +31 (0)88 -7000 110

When can I reach Paylogic Travel?

Paylogic Travel is opened from Monday to Friday from 09:00 - 17:00 CET and on Saturdays from 10:00 - 17:00 CET. Please be aware of the following national holidays:
• March 25;
• March 27 and 28;
• April 27;
• May 5;
• May 15 and 16;

When can I expect an answer to my e-mail?

We strive to provide an answer to your email within 5 business days. 

I cannot add more than 16 persons to my booking, what can I do?

If you would like to add more than four persons to your booking, please contact us at travel@paylogic.com so we can arrange a group booking for you.

Can I place an order for someone else?

This is possible, however the confirmation and tickets can only be sent to the main buyer. You can fill out the information of the person that will attend the festival. This will then become the main buyer.

What is included in the packages?

This varies per package. For this information, we gladly refer you to the booking page. Here you can see all different packages, and what is included in each of them.
 
If you have any questions, please do not hesitate to contact us by email via travel@paylogic.com.

When will I receive my ticket(s) and/or booking confirmation?

After the payment has been completed and received by Paylogic, you will instantly receive your confirmation email. The hotel voucher, bus and/or festival tickets will be sent at a later moment. You can expect these ticket(s) to arrive in your inbox two weeks prior to the event.

What do I need for the check-in at my hotel?

To check-in at the hotel you will need your hotel voucher (you will receive your vouchers no later than two weeks prior to the event), together with a valid ID card or passport. In some cases you may be asked for a Credit Card.

Can I check-in at the hotel and enter the event by showing the hotel documents and/or festival ticket(s) on my phone?

We recommend you to print your hotel documents and ticket(s). We cannot guarantee that the hotel accepts digital confirmations. Please keep in mind that the connection/signal at the event site could be very limited as well. We therefore advise you to bring a hardcopy of all the documents.

Do I need a credit card to check-in at the hotel?

It is possible that some hotels require you to provide them a Credit Card for the use of additional services in the hotel (e.g. minibar consumptions or deposit). We kindly refer you to the hotel policies for this information.

At what time am I able to check-in at the day of arrival?

This depends on the hotel you are staying in. Therefore, please carefully check your booking overview to see what the check-in and -out times are. You can find the link to your booking overview in the confirmation email that you have received after completing the reservation. Please contact us in case of any doubt or confusion.

Till what time am I allowed to check out?

This depends on the hotel you are staying in. Therefore, please carefully check your booking overview to see what the check-in and -out times are. You can find the link to your booking overview in the confirmation email that you received. Please contact us in case of any doubt or confusion.

I have a question about my hotel, who should I contact?

For any questions related to your hotel, you can contact Paylogic Travel at travel@paylogic.com.

What is a shuttle service?

The shuttle service commutes back and forth between the Amsterdam Sloterdijk Station and the festival site throughout the entire day (11:00 - 00:30 CET). This service is recommended for visitors that stay in hotels close to Amsterdam Sloterdijk Station. 

What is a transfer service?

The transfer service commutes from your hotel to the festival site only once a day, and will also travel back from the festival site to your hotel just once. This service is recommended for visitors that stay in hotels NOT nearby Amsterdam Sloterdijk Station.

What is the difference between the shuttle service and transfer service?

The shuttle service commutes back and forth between the Amsterdam Sloterdijk Station and the the festival site. This service is recommended for visitors that stay in hotels nearby Amsterdam Sloterdijk Station. 
 
The transfer service travels from certain hotels to the festival site only once a day, and will also travel back from the festival site to these hotels once a day. This service is recommended to visitors that stay in hotels outside of the proximity of the Amsterdam Sloterdijk Station area.

How can I purchase a shuttle or transfer service?

During the booking process you are given the opportunity to include the shuttle or transfer service to your package, depending on your hotel choice. The ticket(s) will be sent to your email address along with your festival ticket(s) two weeks prior to the event the latest. In case you already completed your order and forgot to include the shuttle/transfer service in the package, you can send us an email with your request (don’t forget to include your booking reference).

Can I still purchase the transfer/shuttle service after I completed my booking?

Yes, this is possible. Please send an email to travel@paylogic.com stating your request. We kindly ask you to provide us your order number when sending us an email, so we can assist you as quick as possible.

When and where will the shuttle/transfer service depart?

In case you have booked a shuttle or transfer service, your ticket(s) will be sent to your email address two weeks prior to the event.

Did you book a transfer service? Your ticket(s) will show from where and at what time your bus will depart.

Did you book a shuttle service? All shuttle busses will be departing from Amsterdam Sloterdijk Station, starting at 11:00 CET, and will be commuting back and forth between the station and the festival site all day. The last shuttle bus will leave the festival site at 00:30 CET. At the festival site there will be signs showing where the shuttles are located.

Are the busses accessible for disabled persons?

Yes, the busses are accessible for disabled persons.

If I use the transfer or shuttle service, what do I have to show?

If you are using the transfer or shuttle service, you will be asked to show your identification to verify that you are the owner of the ticket. Of course you will also need to show your bus ticket(s).

The tickets I bought for my group have my name on it, but I am unable to attend. How do we resolve this?

How unfortunate! You can contact us by email travel@paylogic.com and we will do our best to find a suitable solution.

I did receive a confirmation email, but I have not received my bus ticket(s)!

Your hotel voucher and bus- and event ticket(s) will be sent to you at a later date than the confirmation email. No later than two weeks prior to the event you may expect your ticket(s) in your inbox. If you have not received your ticket(s) at this moment, please contact us at travel@paylogic.com.

I lost my ticket(s) for my transfer/shuttle service, what should I do?

In this case, please contact us as soon as possible at travel@paylogic.com so we can resend your tickets. If you lose your ticket(s) during your stay, please contact Event Travel on +31 (0)38 4256730.

I missed my transfer/shuttle service to the hotel or the event, what should I do?

In case of a missed transfer or shuttle, please contact Event Travel on +31 (0)38 4256730.

Will there be transfer busses available to the city center after the festival?

All transfer buses will make an extra stop in the city center before commuting back to the hotel.

Is there a shuttle and/or transfer service from Amsterdam Schiphol Airport to my hotel?

Unfortunately, we do not offer any shuttles or transfers from Amsterdam Schiphol Airport. However, trains from Schiphol Airport to Amsterdam Central Station depart regularly.

What payment methods are accepted?

We accept payments with Visa and Mastercard.

I don't have a Visa or Mastercard (Credit Card) what can I do?

Unfortunately you can not proceed with the booking. It is required to use a Credit Card for the payment. You could ask a family member or friend in possession of a Credit Card to process the payment for you.

Is it possible to pay in installments?

Unfortunately, this is currently not possible.

Is it possible to pay for someone else?

Yes, this is possible. You can fill out your own Credit Card details, these do not have to match the details as mentioned on the ticket. 

I have not received a confirmation email. What should I do?

Please check your spam folder. If you are still unable to locate your confirmation email, please contact us via travel@paylogic.com.

My name and/or information is stated incorrectly. What should I do?

In this case please send an email to travel@paylogic.com. We will modify your information as soon as possible. Don’t forget to include your booking reference.

I lost my ticket(s)! What should I do?

Please try to search for ‘Paylogic Travel’ in your inbox and also check your spam folder.
If this does not get you any results, please send an email to travel@paylogic.com, so we can resend your ticket(s) and/or confirmation email to your email address.
 
Please note that your ticket(s) will be sent to you approximately two weeks prior to the event!
 
In case of a short time frame prior to the event, making it impossible for us to resend your ticket(s) by email, you can also obtain your tickets at the entrance of the festival.
Please encounter someone of the Paylogic staff at the entrance, taking the identification of the main buyer. They will be able to help you out. 

I did receive a confirmation email, but no festival ticket(s)!

Your festival ticket(s) will be sent to you at a later date than the confirmation email. No later than two weeks prior to the event will you receive your hotel voucher and ticket(s) by email. If you have not received your ticket(s) at this moment, please contact us at travel@paylogic.com.

I provided the wrong email address, what should I do?

In case you provided an incorrect email address, but successfully completed the payment, you can contact us at travel@paylogic.com. Please enclose a proof of payment (e.g. a screenshot of your bank statement) so that we can modify your email address and resend the information to your correct email address.

I have a complaint!

We are sorry to hear you are dissatisfied with our service. You can send your complaint to travel@paylogic.com. We will carefully take your case into consideration and we hope to provide you a suitable solution. 

Is it possible to add one or more person(s) to my booking?

Of course this is possible! We would love to help you with this. Please call us on +31 (0)88 - 7000 110 or send us an e-mail at travel@paylogic.com. Don’t forget to include your booking reference.

Can I change my hotel choice?

No, unfortunately this is not possible. Only in exceptional situations there is a possibility to change your booking. If you think you are eligible for this exception, please send an email to travel@paylogic.com. As soon as we receive your request we will take it into consideration. However, we can not guarantee that changes can be made.

I would like to extend my booking. How do I do this?

If the hotel capacity allows it, it is possible to extend your booking. For further information about extending your booking, please contact us at travel@paylogic.com or give us a call on +31 (0)88- 7000 110.

I would like to cancel (part of) my reservation.

Unfortunately, as stated in the terms and conditions, this is not possible. In case of death or health problems, please contact us at travel@paylogic.com or give us a call on +31 (0)88- 7000 110.

I cannot open the documents that I have received.

The documents are sent in PDF format. Please try to install the latest version of Adobe Reader. If you are still unable to open the documents, please retry using a different computer. 

Somehow I am not able to complete my order.

We are sorry about that and we would love to help you out. Please send us an email at travel@paylogic.com with your request or give us a call us on +31 (0)88- 7000 110. 

Other

Can I watch the UEFA EURO 2016 at the Festival?

Yes, all matches of EUFA EURO 2016 will be broadcasted live on a big screen near Area C this weekend.

I've lost my mobile phone/keys/jacket/passport. What can I do?

If you find something please drop it off at the iLost stand at the fairground. We will collect all stuff and will upload it in the iLost system.

If you lost something you can check this website and regain your belongings.

iLost System
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