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28 Jan 2021

Things are starting to look a bit brighter

Announcement: Awakenings Festival will be moved to September 11 & 12, 2021.

Unfortunately, June 26 & 27 comes too soon, so we now aim for the second weekend of September. The COVID-19 pandemic is still not over, but things are starting to look a bit brighter. Just like you, we can't wait to party together again.

We have boldly taken the first step and are preparing for our first post-pandemic event for you, the DJs, the scene, and everybody else involved.

We are very grateful for your support; almost everyone chose to keep their ticket last year. We hope to come up with an update as soon as possible.

The Dutch government is working on all license applications and we have an option on two locations for September. There hasn't been any event license granted in the Netherlands so far. As long as there is no assurance about the possibilities regarding COVID, the re-released tickets will not go on sale yet. We don't think it's fair to sell something new when there is too much uncertainty.

If you have no intention of visiting the 20th edition of Awakenings Festival anymore, it's, of course, possible to get a refund. Tickets buyers will be personally contacted by e-mail.

Keep your head up high & stay positive. Let's hope we create new memories together soon!

Love,

The Awakenings family

Awakenings Festival 2021 FAQ

Is Awakenings Festival 2021 taking place?
Awakenings Festival will be moved to September 11 & 12, 2021. The COVID-19 pandemic is still not over, but things are starting to look a bit brighter, so we now aim for the second weekend of September.
What is the new date of Awakenings Festival 2021?
Awakenings Festival 2021 is scheduled to take place on September 11 & 12, 2021.
Do you already have a license for the new date?
The Dutch government is working on all license applications and we have an option on two locations for September. There hasn't been any event license granted in the Netherlands so far.
I can't come to Awakenings Festival in September 2021. Can I convert my ticket into a ticket for the next edition in 2022?
We expect more information soon, about the feasibility of Awakenings Festival in September. We will then offer every ticket buyer to either keep their tickets for Awakenings Festival 2021, swap their tickets for a voucher, convert their tickets to Awakenings Festival 2022 or request a refund.
Are my locker/parking tickets also still valid for the new edition?
Yes, you will receive new e-tickets for your locker and parking tickets.
I bought my Awakenings Festival ticket via Ticketswap, will I get a refund and how much will this be?
Awakenings has a partnership with Ticketswap. This means all tickets sold through Ticketswap have been canceled and reissued on the name of the new buyer. The new buyers have the same rights as ticket buyers who bought tickets at Paylogic, so the value of the original ticket (incl service fee). The refund needs to be requested at Ticketswap. info@ticketswap.com
I bought a ticket via ticket reseller X, will my ticket also be honored for the new date?
We are not able to give you any information regarding other unofficial ticket resellers such as Marktplaats, Tickets4u, Tickettack etc., as there is no official partnership between us. You could try to get in contact with the reseller and/or with the person that has sold you (a) ticket(s) as he/she will be receive an email with information regarding the current situation.
I booked a hotel and/or flight myself, can I get a refund for this?
Unfortunately, it is beyond our control to assist you in obtaining alternative solutions / refunds for products purchased by companies other than our official ticketing company, Paylogic. We advise you to check in with the company you booked your hotel and/or flight with, we’ve learned from our experience that they probably can help you out in this situation.
How does the voucher work?
You will receive an email containing the electronic voucher. The email will contain information of the exact fulfillment. If you would like to purchase tickets for another Awakenings event, you can submit the voucher code during the check-out process. The voucher will remain valid until December 31, 2022 and can be used for all upcoming Awakenings events.
When can I expect to receive the voucher?
You will receive the voucher immediately.
What will the amount of the voucher be?
The amount of the voucher will be equal to your order plus ticket fees (excluding merchandise, shipment costs and insurance).
Do I have to spend the amount of the voucher all at once?
You will receive a voucher for the total order amount of your order, for example 100,- euro. If you spend 60,- euro on a new ticket, for example for one of our ADE events, after you have completed that order, you will receive a new voucher with the remaining amount of 40,- euro. If you then buy a next ticket which is 50,- euro, you can enter the voucher and will have to pay the remaining amount of 10,- euro extra with your creditcard, Paypal or iDeal.
Until when will the voucher be valid?
The voucher will be valid until December 31, 2022.
I am from an infected area and am not allowed to travel, can I get a refund?
Yes you can apply for a refund which will be done before July 1st 2021. Our advice is to keep your ticket a little longer. We expect more information about the feasibility of Awakenings Festival on 11 and 12 September soon.
I have other questions and/or remarks.
Please don't hesitate to contact us via info@awakenings.nl. We are happy to help you and to provide you with any information needed. In the meantime stay safe, stay strong and never stop dancing; together we can do this.
When will I ultimately have to make a decision on what option works best for me?
We expect more information soon, about the feasibility of Awakenings Festival in September. We will then offer every ticket buyer to either keep their tickets for Awakenings Festival 2021, swap their tickets for a voucher, convert their tickets to Awakenings Festival 2022 or request a refund.
I have other questions and/or remarks.
Please don't hesitate to contact us via info@awakenings.nl. We are happy to help you and to provide you with any information needed. In the meantime stay safe, stay strong and never stop dancing; together we can do this.