Hi, how can we help?

At Awakenings we’re here to support you whenever we can. Find your answer below in our FAQ.
If that didn’t help, you can always contact us.

ticket 75 Tickets

How does the combi-ticket work?
If you buy a Combi ticket, you will receive one e-ticket. At the festival, you can use the separate "Combi Ticket" entrance.
On Day 1 (Saturday June 27th) your e-ticket will be scanned and you will receive a special Awakenings wristband, which is valid for 2 days.
On Day 2 (Sunday June 28th) again go to the 'Combi ticket' entrance. We will scan your e-ticket again and after showing your wristband, you will be allowed in.
Make sure you get your wristband, otherwise you won’t be able to enter on Sunday!
If you're not able to visit on Saturday bring your ticket on Sunday and get your wristband. We have to be very strict, if your ticket is scanned on Saturday, but you're not wearing a wristband you are not allowed to enter.
You can sell your Combi-ticket but only as 1 ticket, not as separate tickets.
Can I re-sell my ticket(s)?
It is NOT allowed and therefore illegal to resell your ticket through unofficial channels/websites etc.
If you want to sell or buy tickets safely, do this on the official ticket marketplace: www.ticketswap.com
When a ticket is sold through Ticketswap, the ‘old’ ticket gets canceled and a new ticket is going to the new owner.
The old ticket is not valid anymore and the seller is not able to put the ticket on Ticketswap again.

Please note: the Combi-Ticket can be sold to a "third party", but only as one ticket. It is NOT a separate ticket for two days. You can only sell it to one person as it only allows entrance to the same person on both days.
How can I get in touch for ticket questions?
Didn't find your answer? Please have a look at the FAQ of our ticketing customer support. Still haven't found your answer? You can contact them through their contact form and they will answer your question within 48 hours.
What payment methods are possible?
For plain festival tickets we accept transactions from everyone through Visa, Mastercard or PayPal.
For these countries other payment options are possible;
• Netherlands: iDeal.
• Belgium: ING Homepay and Bankcontact/Mr. Cash.
• Germany: Sofort Uberweisung.
For the hotel packages we can only accept Visa and Mastercard (Credit Card). If you do not have a Credit Card you can't proceed with the booking. You could ask a family member or friend in possession of a Credit Card to process the payment for you.
Somehow I am not able to complete my ticket order.
Have you tried completing the purchase through another device (desktop, tablet, smartphone) or browser (Firefox, Chrome, Safari, Internet Explorer)? Otherwise, please send us an e-mail at [email protected] with your request.
I lost my ticket, what should I do?
Please try to search for 'Paylogic' in your inbox and also check your spam folder.
If this doesn't get you any results, please go to consumer.paylogic.nl/tickets, so we can resend your ticket(s) and/or confirmation e-mail to your mail address.
Can I buy tickets at the entrance?
When an event is sold out, you cannot buy tickets at the entrance.
From which websites can I buy tickets?
Only buy your tickets at our official sales channel: the Awakenings website. This way you will never pay too much and you make sure your tickets are real.
In case the event is sold out, please check: www.ticketswap.com.

When a ticket is sold through Ticketswap, the ‘old’ ticket gets canceled and a new ticket is going to the new owner. The old ticket is not valid anymore and the seller is not able to put the ticket on Ticketswap again.

This is the ONLY official website to buy tickets when the event is sold out.
All tickets will be scanned and checked for authenticity at the entrance.

compass 06 General

Will there be lockers available and what are the measurements?
Yes! You can buy your locker ticket online before the event. The e-ticket will be scanned at the festival and this will avoid waiting at the locker desk.
You can also buy a locker at the festival.
The locker measurements are:
Standard: H22*B25*D50 cm (for 1 or 2 friends)
Large: H36*B25*D50 cm (for 2 or 3 friends)
Will there be gluten-free and vegan food available?
We have many different food stands across the festival, some of the stands will have gluten-free and/or vegan options in their menu. We will announce the list of food options a few weeks before the festival takes place.

cyclist How can I get to the festival?

Shuttle bus from Amsterdam Sloterdijk
These buses operate between Amsterdam Sloterdijk railway station and Awakenings Festival. The first buses depart at 11 o'clock and they will continue driving to and from the festival throughout the duration of the festival.
A return ticket between Sloterdijk and Awakenings Festival costs 6,70 euro in pre-sale. (10 euro on location)
It is easy to buy bus tickets directly in our ticketshop.
Leaving the event
For your return trip back to Sloterdijk, keep in mind that there can be a short wait for the shuttle buses at the bus stop. Also be aware that it will take extra time gathering your things from the lockers and walking to the bus stop.
Disabled
At the shuttle bus station are no special facilities for disabled. However, the shuttle buses are accessible for disabled. It is recommended to arrive as early as possible and to avoid traveling at peak hours.
Note: these buses only go to Sloterdijk. If you want to go to Amsterdam city centre, buy a City Centre Coach ticket in the ticketshop.
By train
The easiest way to get to Awakenings Festival is to take the train to Amsterdam Sloterdijk.
Avoid the taxis and take one of our many shuttle busses to and from the festival for only 6,70 euro (incl service costs).
STAY AWAKE! Train station Halfweg is unavailable, don't lose valuable time of music & dancing and go straight to Sloterdijk.
Get your NS train tickets
City Centre coach (direct bus from Amsterdam city)
We have City Centre coaches, going from 3 different locations in Amsterdam City centre, these buses will bring you straight to the Festival and back.
  • Central Station - De Ruijterkade at the river cruises (IJzijde, Back side)
  • Heineken Brewery - Stadhouderskade 78
  • Amstel Station - Nobelweg, (next to Intratuin)
You can buy your tickets here. All tickets are return tickets.Departure from pick up point: 11:30 or 12:45 or 14:00.
Return from festival: 00:01
Bike
Awakenings Festival can easily be reached by bike (only a 40 minute bike ride from Amsterdam city center) and has a special bike parking close to the entrance. To make it even easier for you to bike your way to us, we’ve already figured out where you can rent a bike:
Go to one of the Black bike stores to get a 10% discount.
Button: Black bike locations ->
Show" class="redactor-autoparser-object">http://black-bikes.com/locatio... the QR-code (to be released later) to get your 10% discount!

Plan your bike route
Address: Wethouder van Essenweg, 1165 NA Halfweg
NOTE: don't forget to remove your bike before Monday. On Monday all the fences will be removed and all remaining obstructing bikes will be removed as well. Locks will get cut and costs are not refunded to you.
Kiss & Ride
We have one Kiss & Ride area, which is located near the Sugarcity towers in Halfweg and is only accessible via the A200/N200.
In order to find each other, tell your passengers to follow the 'Kiss & Ride' walking route from the festival site to the 'Kiss & Ride' location in Halfweg.
Address: Haarlemmerstraatweg 7, Halfweg
The 'Kiss & Ride' location is only accessible via the following routes:
From the direction of Den Haag
Leave the A4 at junction De Hoek and take the A5 in the direction Haarlem. From the A5 take go to the A9 at junction Raasdorp (towards Haarlem). Follow the A9 till junction Rottepolderplein and then follow the A200/N200 towards Halfweg. Then follow the 'Kiss & Ride' signs.
From the direction of UtrechtLeave the A2/E35 at junction Holendecht-Zuid and take the A9 in the direction of Haarlem. Follow the A9 till junction Rottepolderplein and then follow the A200/N200 towards Halfweg. Then follow the 'Kiss & Ride' signs.
From the direction of Amsterdam
Take the A200/N200 towards Haarlem and follow the 'Kiss & Ride' signing.
From the direction of Alkmaar
From junction Rottepolderplein take the A200/N200 in the direction of Halfweg. Then follow the 'Kiss & Ride' signs.
Car & Parking
Parking tickets are available in our ticketshop.
Parking for one day costs € 15,00 in pre-sale. (20 euro on location)
Parking tickets for both days (combi) costs €30,- (2x 20 euro on location).Your car can stay on the parking from Saturday to Sunday but you are not allowed to sleep in your car.
Address: Heining, Amsterdam
Turn off the navigation system from the moment you see the first yellow sign or mobile information system. The police and traffic controllers see on strict parking. Avoid the police from towing your vehicle.
The parking area is accessible via the following routes:
From the direction of Den Haag
Leave the A4 at junction De Hoek and take the A5 in the direction Haarlem. From the A5 go to the A9 at junction Raasdorp (towards Haarlem). Follow the A9 till junction Rottepolderplein and then follow the A200/N200 towards Halfweg. Then follow the "Awakenings" signs.
From the direction of Utrecht
Leave the A2/E35 at junction Holendecht-Zuid and take the A9 in the direction of Haarlem. Follow the A9 till junction Rottepolderplein and then follow the A200/N200 towards Halfweg. Then follow the "Awakenings" signs.
From the direction of Alkmaar
From the A10 WEST take the S102 in the direction of Ijmuiden. Go left at the end of the road. Then follow the "Awakenings" signs.
From the direction of Amsterdam
From junction Rottepolderplein take the A200/N200 in the direction of Halfweg. Then follow the "Awakenings" signs.
Keep your parking ticket ready on arrival for registration.
Disabled parking
In case you need to park near the festival because you are disabled, please let us know.
You can buy a special parking ticket and show it together with your own disabled parking permit to our parking crew. If possible, they will arrange a parking place near the event. A place near the entrance cannot be guaranteed.
With your disabled parking card, you get the most optimal parking at that time. When the parking is closed for other traffic the disabled parking ticket grants you access.
Note: this is not free parking. Please send an email to [email protected] to get your ticket link.
Uber
Being dropped off by your Uber driver at the festival? The address is Heining, Amsterdam.
Get your Uber Festival Tips:
Sure you want to get to and from Awakenings seamlessly, right? Good news: as we've partnered with Uber, you're absolutely guaranteed your pick up and drop off will be easy, fast and comfortable. Just visit the Uber-spot, only a 15 min walk to / from the entrance / exit.
To make this experience even better for you ánd the Uber drivers, hereby some Uber Festival Tips:
Price
The app will always give you an estimate of the trip fare before you request. Fares can be temporarily higher due to high demand. Our advise: just wait a little and request again when the dynamic pricing is no longer active. When travelling with your partysquad, you can automatically share the costs with your Uber-friends via the option 'fare split' No cash hastle needed!
Leaving Awakenings
When the festival comes to and end and it's time to head home: start following the Uber signing (Ordered Transport). After you've requested, your Uber app will show you also where to go to find your driver at the Uber pick up and drop off spot. Be mindful to only request when you are completely ready and almost at the Pick up Drop off location. Your driver will cancel if he has to wait for a long time. And wouldn't that be a shame?
Find your driver
Want to contact your driver after you've requested? No problem. Call or chat -anonymously- with your driver via the option 'contact'. Definitely the easiest way to find each other at the crowded festival site.
First time Uber-user?
Simply connect your credit card or PayPal account and wait for your professional driver to pick you up. Good to know, uberX is cheaper than a regular taxi
Your first Uber in 3 steps:
1. Download the Uber app for iPhone or Android. On any other phone go to m.uber.com.
2. Enter the promo code ‘AWAKENINGSFEST2020’. You will get €10 discount on your first Uber ride in the Netherlands.
3. Request an Uber: Fill in your destination address in the Uber app, check your pickup location and request. A driver will arrive in no-time.
Taxi
There will be a long cue at the end of the festival for taxi's.
A better and cleaner way (50 persons instead of 4 persons in one trip) is to take the Sloterdijk shuttle service.
Taxi's can only stop at the designated taxi-area, so if you want to take a taxi to head home: start following the Taxi signing. The taxi's for larger groups >4 will be lined up seperately, so watch out to stand in the right line.
Buses from outside of Amsterdam, Belgium, Germany eo.
Event Travel
Event Travel offers more than 150 pick-up locations for Awakenings Festival throughout the Netherlands, Belgium or Germany. Click for Saturday and for Sunday options.


Other travel partners:
Organizing your own bus trip to the event?We foster our guests to come by bus instead of separate cars. Therefore, parking the bus near Awakenings Festival won't cost you anything. Please let us know you are coming with a private (touring-)bus and fill out a form by clicking here. After filling out the form, we will sent you all the information 1 week before the festival.

laugh 17 Rules & Regulations

What are the rules and regulations of Awakenings Festival?
• Bring your happy face!
• Age 18 + (don't forget your ID).
• Always follow the instructions of our staff, security, parking and emergency services personnel.
• Always respect other visitors, no (sexual) harassment will be tolerated.
• No pets, fireworks, weapons and sharp or dangerous objects are allowed.
• No drugs are allowed, so all hard drugs, pills, powders, liquids, mushrooms and n2o (nitrous oxide/laughing gas) are forbidden.
• Security will thoroughly search everybody before and during the event.
• If hard drugs are found you will be removed from the festival and might be handed over to the police.
• Soft drugs like hash & weed are also not allowed at the festival (only tolerated in coffee shops & Gashouder).
• It's not allowed to bring food / drinks.
• Camera surveillance and metal detectors are part of our security program for your and our safety.
• Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras / phones are allowed.
• Club oriented football shirts / stickers with offending lyrics / symbols etc. are not allowed.
• Football shirts of national teams are allowed. Please keep your shirt on. Masks are not allowed.
• No smoking in the tents.
• Smoking on the outdoor stages is allowed.
• We have the right to refuse admittance without restitution of entrance fees.
• Access is at your own risk; if you feel uncomfortable or if you want ear protection, go to the Emergency Room / First Aid.
• It's forbidden to have commercial activities in and around the festival area, without agreement of the organisation.
• Large flags / inflatable objects / Balloons are not allowed.
• No entrance after 20:00 and no re-entrance after leaving the festival.
What is the minimum age to get in?
Entry at Awakenings is for adults (18+) only.
We check your ID at the entrance!
Till what time can I enter the festival?
No entrance after 20:00 and no re-entrance after leaving the festival.
What are the smoking regulations?
We do not sell sigarettes at our events. You can bring a max of 2 packs of sigarettes per person.
It is NOT allowed to smoke inside the tents. You can smoke outside.
Can I bring my e-cigarette and the complementary liquids?
It's allowed to bring your e-cigarette, but you cannot smoke inside. Please use the (outside) smoking areas. The complementary liquids are only allowed in sealed packaging.
Can I bring my medication?
If it is necessary to bring your medication to the event, you need to bring an official declaration of a doctor. In case of doubt, our First Aid crew (EMS) will check your medication and declaration.

bedroom Hotel Packages

I did receive a hotel confirmation email, but no festival ticket(s)!
You can download the festival tickets through the confirmation e-mail that you received when you made your Awakenings Travel booking. If you are experiencing issues downloading your tickets, please send an e-mail to [email protected]
Somehow I am not able to complete my hotel package order.
Please send an e-mail to [email protected] explaining the problem. We are happy to assist you with your booking.
I lost my hotel package(s) or I didn’t receive the confirmation e-mail! What should I do?
No problem, please send an email to [email protected]
with the name of the main booker and we will resend you your confirmation e-mail.
My name and/or information is stated incorrectly/ The tickets I bought for my group have my name on it, but I am unable to attend. How do we resolve this?
It’s possible to change the name of the main booker until the 15th of June 2020. Accommodation changes or upgrades will be handled per request. Please send an e-mail to [email protected] if you’d like to make a change in your reservation. A charge of 27,50 euro administration fee will apply. It is not possible to cancel your reservation.
I did receive a hotel confirmation email, but I have not received my bus ticket(s)!
To enter the bus transfer, please show the bus voucher that you received in your confirmation e-mail. Lost your confirmation e-mail? Please send an e-mail to [email protected].
When will I receive my ticket(s) and/or booking confirmation?
You will receive your booking confirmation after booking a Travel Package. The booking conformation will be sent to your e-mail and contains your hotel voucher, transfer voucher and tickets.
Can I place an order for someone else?
Yes, it is possible to book for someone else. Do make sure you enter all the contact details correctly.
I cannot add more than 10 persons to my booking, what can I do?
Please send an e-mail to [email protected].
How & when can I contact Awakenings Travel?
It is possible to contact Awakenings Travel at any time via [email protected] we will try to answer as fast as possible and within two working days. Throughout the Awakenings Festival Weekend you can also reach us through an emergency number that you will receive by e-mail when you make your booking
I would like to cancel (part of) my reservation.
Unfortunately, it is not possible to cancel (a part of) your reservation.
I would like to extend/change my booking. How do I do this?
Accommodation changes or upgrades will be handled per request until the 15th of June 2020. Please send an e-mail to [email protected] if you’d like to make a change in your reservation. A charge of 27,50 euro administration fee will apply.
Is there a shuttle and/or transfer service from Amsterdam Schiphol Airport to my hotel?
It is possible to book a private airport shuttle from Amsterdam Schiphol Airport to your hotel and back. Information regarding the exact pick-up location will be sent to you two weeks before the event. Make sure to send us your full flight details!
What is included in the hotel packages?
One or more night(s) in a hotel, hostel or cottage.
A Transfer to/from Awakenings Festival is included and a late check-out on Sunday (selected hotels only).
Awakenings Festival Saturday, Sunday or Combi Tickets are included as well.
Already purchased Awakenings Festival tickets? You can select the ‘I already have a ticket option’. The ticket price will then be deducted from the total price.
Do I need a credit card to check-in at the hotel?
The hotel might ask you for a credit card or cash deposit at the check-in.
What do I need for the check-in at my hotel?
Please bring your accommodation voucher and a valid ID card, passport or driver’s license. To check in at your hotel, please go to the hotel reception and show your confirmation and a valid ID.
Can I check-in at the hotel and enter the event by showing the hotel documents and/or festival ticket(s) on my phone?
Yes, it is possible to enter both the hotel and Awakenings Festival with the documents on your phone.
Till what time am I allowed to check-in and check-out?
Check-in and check-out times are different per hotel. Please check your hotel voucher for more information regarding the check-in and check-out times.