Awakenings 2021 FAQ
Festival & Easter update
Last Info
Eindhoven
Are you ready for Awakenings Eindhoven?!
Please turn up the brightness of the screen on your phone and download your e-tickets for faster access to the party. Check out all the important info below.
Please note: No entrance after 02:00 and no re-entrance after leaving the party!
Our deposit recycle system
During all our Awakenings events we are working with a deposit system on all cups, cans and bottles we give out at the bars. We would like to collect as many as possible, to make sure they can be recycled!
- At the entrance, after scanning your ticket, you’ll receive 1 FREE recycle token from us.
- With each drink you order, you hand in your recycle token or an empty cup, can or bottle.
- Lost your recycle token and/or your cup, can, bottle? Then you have to pay 1 regular token.
- When you’re leaving the venue or you don’t want to have a new drink, you can hand in your empty cup, can or bottle at the bar or at the recycle points at the venue. The bar staff will give you your recycle token in return.
- There is a unique code on the recycle token, after the event you can go to our website and fill out the code, then you have a chance of winning prizes!
Check out video
Smoking regulations
Starting from this year we stop selling cigarettes during our Awakenings events. Due to new Dutch regulations, it is forbidden to smoke inside venues. If you still want to smoke, you can go to the designated (outdoor) smoking area. Thank you for cooperating and avoiding expensive fines.
Note: It is allowed to carry a max of 2 packs of cigarettes per person.
Note: It is allowed to carry a max of 2 packs of cigarettes per person.
Celebrate
Safe
Awakenings, EMS (first aid) and Unity are partners of the Celebrate Safe campaign, so please check our 10 recommendations about how to party safely. Remember the medical team is your friend, so do not hesitate to visit our first aid / EHBO.
DRUGS POLICY
No drugs are allowed, so all pills, powders, liquids, mushrooms and N20 (nitrous oxide/laughing gas) are forbidden and there will be extra inspections at the entrance and in the venue. Be aware that if security finds any drugs on you, your party will be over and you might be handed over to the police. Celebrate Safe has made an info video about Dutch drugs regulations (French, Italian, German and Spanish subs available). Watch the video here.
Pickpockets
Be aware of pickpockets! Keep an eye on your bag/phone. If you see anyone suspicious, go to the security and give a description of the thief. For your safety we also installed some cameras and ask everyone to store jackets and (large) bags in the lockers.
FLOORPLANS AND PRACTICAL INFORMATION
You will get a free floor plan (including timetable) at the entrance. We have 14 sell- ing units for tokens (you can pay with cash or cards), 5 bars, 1 cocktail bar, 3 toilet-groups, food/ice, merchandise and first aid.
Merchandise
We will sell a limited amount of Awakenings T-shirts, caps & glasses at the Gashouder. On the floorplan you’ll find where the merchandise stand is located.
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Are you
Okay?
We want everyone to feel totally free and safe at our events. We take care of each other. That’s why we support a campaign about preventing possible harassments. When you think you see someone being harassed or see something else out of the ordinary, ask that person the question ‘Are you OKAY? If not, please inform our staff / security.
General
Can I buy my locker online?
Save some more time and pre-order your locker now online via https://awakenings.elockers.online. Didn’t secure your locker upfront?
No worries, there is still a possibility to buy a locker at the venue.
No worries, there is still a possibility to buy a locker at the venue.
Can I buy my parking ticket online?
Yes, it's possible to buy your parking ticket online. There is also a possibility to buy your parking ticket at the venue.
Can I bring my medication?
If it is necessary to bring your medication to the event, you need to bring an official declaration of a doctor. In case of doubt, our First Aid crew (EMS) will check your medication and declaration.
Can I bring my e-cigarette and the complementary liquids?
It's allowed to bring your e-cigarette, but you cannot smoke inside. Please use the (outside) smoking areas. The complementary liquids are only allowed in sealed packaging.
I have lost something after visiting the event, what can I do?
If you find something, please drop it off at the locker counter near the entrance. We will collect all stuff and will upload it on iLost.
Will there be lockers available and what are the measurements?
Yes, there will be lockers available during our events. You can buy your locker ticket online before the event. You will receive (24 hours before the event) an e-ticket with your own locker number and a secret code, so this will avoid waiting at the locker desk.
The locker measurements are:
Standard: H22 * B25 * D50 cm
Large: H36 * B25 * D50 cm
The locker measurements are:
Standard: H22 * B25 * D50 cm
Large: H36 * B25 * D50 cm
Rules & Regulations
What are the rules and regulations of the Klokgebouw?
- Bring your happy face.
- Please turn up the brightness of the screen on your phone and download your e-ticket for faster access to the party.
- Age 18+ (don't forget your ID).
- Always follow the instructions of staff, security and emergency services personnel.
- Always respect other visitors, no (sexual) harassment will be tolerated.
- No fireworks/weapons/sharp or dangerous objects are allowed.
- No drugs are allowed, so all pills, powders, liquids, mushrooms, hash, weed and N20 (nitrous oxide/laughing gas) are forbidden.
- Security will thoroughly search everybody before entering the event.
- When hard drugs are found you will be removed from the event and you might be handed over to the police.
- You're not allowed to bring your own drinks/foods/beverages.
- Store your bags and jackets in our lockers.
- Camera surveillance is part of our and your safety.
- No professional photo/film/video/audio equipment nor "selfie-sticks" are allowed.
- Standard digital cameras are allowed.
- No football shirts or shirts with offending lyrics/symbols/etc. are allowed.
- Please keep your shirt on at our events.
- No large flags / inflatables obstructing view.
- Smoking is only allowed in the smoking areas, follow the "smoking signs".
- We have the right to refuse admittance without restitution of entrance fees.
- Access is at your own risk.
- If you feel uncomfortable or if you want ear protection, please go to our first aid/EHBO/EMS, they are your friends.
- No entrance after 02.00 and no re-entrance after leaving the party!
Till what time can I enter the Klokgebouw?
Please note that there is no entrance after 02.00 and no re-entrance after leaving the party!
What is the minimum age to get in?
At all our events, you have to be 18+. We check for ID at the entrance.
Can I smoke inside the venue?
You are not allowed to smoke inside. We have several designated (outside) smoking areas.
Can I bring my own cigarettes?
At all our events we don't sell cigarettes, but you can bring your own cigarettes.
Please note: it is not allowed to take more than 2 packs of cigarettes per person.
Please note: it is not allowed to take more than 2 packs of cigarettes per person.
How to get there?
What is the best way to travel to the Klokgebouw?
Public Transport
Use public transport! At the beginning of the event the trains will stop in front of the Klokgebouw at the train station Eindhoven Strijp-S.
From 06.30 AM there will be (free) shuttle busses ready to take you to Eindhoven Central Station.
IMPORTANT: There will be no night trains! First train will leave at 07:09 AM from Strijp-S and 07:06 from Central Station.
Look for current departure times on 9292 or NS or use the NS planner application (Android / iOs) or the 9292 application (Android / iOs).
Bike
You can rent an OV-fiets at Eindhoven Central Station. It is obligatory to have an OV-chipkaart, with this card you can get a season ticket which you can use for renting a bike. For more information visit the website of NS.
Car
Follow the signs "Strijp-S" and set 'Philitelaan 1' in your navigation system to get near the parking area. Click here for directions. You can buy a parking ticket in advance on our website. You will receive an e-ticket which you can exchange for an exit card at the locker desk inside the Klokgebouw.
You can get a parking ticket for €10,- at all our cashiers inside the Klokgebouw. You will avoid standing in line for the parking machine and it is much faster.
If you travel with a rented bus, please email to info@awakenings.nl for instructions.
Taxi
There will be a special taxi-stand near the Klokgebouw, just follow the signs to get to there. (de Machinekamer)
Uber
Travel easily, fast and comfortable with Uber to your next destination, you will find your driver at the pick up point near the Torenallee. Please follow the pre-booked taxi signs.
Use public transport! At the beginning of the event the trains will stop in front of the Klokgebouw at the train station Eindhoven Strijp-S.
From 06.30 AM there will be (free) shuttle busses ready to take you to Eindhoven Central Station.
IMPORTANT: There will be no night trains! First train will leave at 07:09 AM from Strijp-S and 07:06 from Central Station.
Look for current departure times on 9292 or NS or use the NS planner application (Android / iOs) or the 9292 application (Android / iOs).
Bike
You can rent an OV-fiets at Eindhoven Central Station. It is obligatory to have an OV-chipkaart, with this card you can get a season ticket which you can use for renting a bike. For more information visit the website of NS.
Car
Follow the signs "Strijp-S" and set 'Philitelaan 1' in your navigation system to get near the parking area. Click here for directions. You can buy a parking ticket in advance on our website. You will receive an e-ticket which you can exchange for an exit card at the locker desk inside the Klokgebouw.
You can get a parking ticket for €10,- at all our cashiers inside the Klokgebouw. You will avoid standing in line for the parking machine and it is much faster.
If you travel with a rented bus, please email to info@awakenings.nl for instructions.
Taxi
There will be a special taxi-stand near the Klokgebouw, just follow the signs to get to there. (de Machinekamer)
Uber
Travel easily, fast and comfortable with Uber to your next destination, you will find your driver at the pick up point near the Torenallee. Please follow the pre-booked taxi signs.
Ticket questions
Can I buy tickets at the entrance?
When an event is sold out, you cannot buy tickets at the entrance.
How can I get in touch for ticket questions?
Didn't find your answer? Please have a look at the FAQ of our ticketing customer support. Still haven't found your answer? You can contact them through their contact form and they will answer your question within 48 hours.
I lost my ticket, what should I do?
Please try to search for 'Paylogic' in your inbox and also check your spam folder.
If this doesn't get you any results, please go to consumer.paylogic.nl/tickets, so we can resend your ticket(s) and/or confirmation e-mail to your mail address.
If this doesn't get you any results, please go to consumer.paylogic.nl/tickets, so we can resend your ticket(s) and/or confirmation e-mail to your mail address.