Save some more time and pre-order your locker now online via https://awakenings.elockers.online. Didn’t secure your locker upfront?
No worries, there is still a possibility to buy a locker at the venue.

Yes, it's possible to buy your parking ticket online. There is also a possibility to buy your parking ticket at the venue.

If it is necessary to bring your medication to the event, you need to bring an official declaration of a doctor. In case of doubt, our First Aid crew (EMS) will check your medication and declaration.

It's allowed to bring your e-cigarette, but you cannot smoke inside. Please use the (outside) smoking areas. The complementary liquids are only allowed in sealed packaging.

If you find something, please drop it off at the locker counter near the entrance. We will collect all stuff and will upload it on iLost.

Yes, there will be lockers available during our events. You can buy your locker ticket online before the event. You will receive (48 hours before the event) an e-ticket with your own locker number and a secret code, so this will avoid waiting at the locker desk.

The locker measurements are:
Standard: H22 * B25 * D50 cm
Large: H36 * B25 * D50 cm

- Bring your happy face.
- Age 18+ (don't forget your ID).
- Always follow the instructions of staff, security and emergency services personnel.
- We have the right to refuse admittance without restitution of entrance fees.
- Before entering, our crew or security can ask for your identification to check your name and age.
- There is a possibility that proof of a negative test or proof of vaccination will be required to attend the event
- Always respect other visitors, no (sexual) harassment will be tolerated.
- No pets / fireworks / weapons / sharp or dangerous objects are allowed.
- No drugs are allowed, so all hard drugs, pills, powders, liquids, mushrooms and N20 (nitrous oxide/laughing gas) are forbidden.
Hash / weed (<5 grams) are tolerated (no pre-rolled joints!) only at our events in Amsterdam Gashouder.
- Security will thoroughly search everybody before and during the event.
- When hard drugs are found you will be removed from the event and you might be handed over to the police.
- You're not allowed to bring your own drinks/foods/beverages.
- Store your bags and jackets in our lockers.
- Camera surveillance and metal detectors are part of our and your safety.
- Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras / phones are allowed.
- Club oriented football shirts or shirts / stickers with offending lyrics / symbols etc. are not allowed.
- Football shirts of national teams are allowed.
- Please keep your shirt on.
- Masks are not allowed.
- Smoking is only allowed in the smoking areas, follow the "smoking signs".
- Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid/EHBO/EMS, they are your friends.
- It's forbidden to have commercial activities in and around the festival area, without agreement of the organisation.
- Large flags / inflatable objects are not allowed.
- No entrance after two hours from the end and no re-entrance after leaving the party!

At all our events, you have to be 18+. We check for ID at the entrance.

You are not allowed to smoke inside. We have a designated (outside) smoking area.

At all our events we don't sell cigarettes, but you can bring your own cigarettes.

Please note: it is not allowed to take more than 2 packs of cigarettes per person.

Bikes
We’ve built a special bike parking close to the event. Follow the signs and park your bike there. Bikes parked at other inconvenient places will be removed due to safety regulations. Don’t forget to take your bike home: the bike-parking will be removed shortly after the event and bikes that are still there will be cut loose.

Special bike deals
Awakenings in the Gashouder can easily be reached by bike. To make it even easier for you to bike to the Gashouder, we've already figured out where you can rent a bike.

Het Zwarte Fietsenplan
Book online in advance here and get a 10% discount!

Public Transport
Amsterdam Sloterdijk Station is closed due to maintenance, please travel via Amsterdam Central Station and plan your travel with 9292.

Car
The address of the nearest parking is: Q-park Westerpark, Van Bleiswijkstraat 8, Amsterdam

If Q-park Westerpark is full, there is Parkbee.com (only available with Parkline or Parkmobile) on:

- Haarlemmerweg 504
- Van Hogendorpstraat 28
- Van Beuningenstraat 92
- De Wittenkade 24

Be aware not to leave valuables in your car, thieves with Bluetooth trackers seem to be active in the area.

Taxi
There will be a special taxi stand near the Gashouder, just follow the signs to get there. Remember there is a chance fewer taxis are available during the Holidays. And please beware of the illegal "taxi drivers" (called snorders). It's illegal to get in a taxi with them, and fines for using them can run very high.

Bolt/Uber
Travel easily, fast and comfortably with Uber/Bolt to your next destination, you will find your driver at the pick-up point near the Vredenhofweg. Please follow the pre-booked taxi signs.

First-time Bolt-user?

1. Download the Bolt app for iPhone or Android add your credit card. You can already do this now.

2. Enter the promo code ‘AWAKENINGS22’. You will get 50% discount (with a max of €10) on your first Bolt ride in the Netherlands (valid from 18-24 October).

3. Request your Bolt: Fill in your destination address in the Bolt app, check your pickup location and request. A driver will arrive in no-time.

If the event is sold out, it is not possible to buy tickets at the venue. Please check Ticketswap to see if there are any tickets offered.

Didn't find your answer? Please have a look at the FAQ of our ticketing customer support. Still haven't found your answer? You can contact them through their contact form and they will answer your question within 48 hours.

Please try to search for 'Paylogic' in your inbox and also check your spam folder.
If this doesn't get you any results, please go to consumer.paylogic.nl/tickets, so we can resend your ticket(s) and/or confirmation e-mail to your mail address.