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FAQ

How to get there

How do I get to Klokgebouw by public transport?

Use public transport! At the beginning of the event the trains will stop in front of the Klokgebouw at the train station Eindhoven Strijp-S. From 06.30 AM there will be (free) shuttle busses ready to take you to Eindhoven Central Station.

Look for current departure times on 9292 or NS or use the NS planner application (Android / iOs) or the 9292 application (Android / iOs).

How do I get to Klokgebouw by car?

Follow the signs "Strijp-S" and set 'Philitelaan 1' in your navigation system to get near the parking area. Click below for directions. You can get a parking ticket for €6,- at all our cashiers inside the Klokgebouw. You will avoid standing in line for the parking machine and it is much faster.

Directions

Entry

Till what time can I enter the Klokgebouw?

Make sure you enter the Klokgebouw before 2:00 a.m. (Klokgebouw Eindhoven rule).

Are there lockers available at the Klokgebouw?

Yes, there are lockers available at Klokgebouw. The new electronic lockers will provide a code instead of a key. Advantage: no more returning the key and getting back your deposit (no deposit – paying upfront either).

How does it work?
For €7,- (or big locker €9,-) you’ll get a voucher with your locker number and a secret code. Type in your secret code at your locker and turn the lock. Make sure that no one is watching over your shoulder when you’re typing in your code! Keep your voucher (if you throw it away/lose it, there is a possibility someone else can get access to your personal belongings). Put your belongings safely in the locker and close it (turn the lock). You can open and close the locker as often as you want to. Reserve your locker now via this button and scroll down to the right event.

Advice: save your number and code on your phone or app/text it to a friend. 

You can buy your locker ticket online before the event. If you do this you will receive the code on beforehand so instead of waiting in the queue you can go to your locker directly. This saves time!

The locker measurements are:
Standard: H22*B25*D50 cm
Large: H36*B25*D50 cm


Can I bring my medication?

You need to bring an official declaration of a doctor and in case of doubt, our First Aid (EMS) will check your medication.

Go to EMS

Is there a special entrance and are there toilets for severely disabled guests?

We have a special entrance for disabled guests and at every toilet group there are toilets available.

Rules & Regulations

What is the policy on drugs?

Hard- and soft drugs are NOT allowed in Klokgebouw Eindhoven. Check out Unity for more drugs info and watch the nice info video (French, Italian, German and Spanish subs available). Awakenings, EMS (first aid) and Unity are partners of the "Celebrate Safe" campaign. Be aware that if the security finds any drugs on you your party will be over.

More about Celebrate Safe

What are the rules and regulations of the Klokgebouw?

  • Bring your happy face.
  • Please print your E-ticket.
  • Age 18+ (don't forget your ID).
  • Always follow the instructions of staff, security and emergency services personnel.
  • Always respect other visitors, no (sexual) harassment will be tolerated.
  • No fireworks/weapons/sharp or dangerous objects are allowed.
  • No drugs are allowed, so all hard drugs, pills, powders, liquids, mushrooms and N20 (nitrous oxide/laughing gas) are forbidden.
  • Security will thoroughly search everybody before entering the event.
  • When hard drugs are found you will be removed from the event and you might be handed over to the police.
  • You're not allowed to bring your own drinks/foods/beverages.
  • Store your bags and jackets in our lockers.
  • Camera surveillance is part of our and your safety.
  • No professional photo/film/video/audio equipment nor "selfie-sticks" are allowed. 
  • Standard digital cameras are allowed.
  • No football shirts or shirts with offending lyrics/symbols/etc. are allowed. 
  • Please keep your shirt on at our events.
  • No large flags / inflatables obstructing view.
  • Smoking is only allowed in the smoking areas, follow the "smoking signs".
  • We have the right to refuse admittance without restitution of entrance fees.
  • Access is at your own risk.
  • If you feel uncomfortable or if you want ear protection, please go to our first aid/EHBO/EMS, they are your friends.
  • No entrance after two hours from the end and no re-entrance after leaving the party!

Other

Can I get Awakenings merchandise at the Klokgebouw?

Yes, there will be a limited amount of Awakenings T-shirts, caps and glasses for sale at the Gashouder. Our merchandise is also available online through our webshop.

Go to the Awakenings webshop

I've lost my belongings at the Klokgebouw. What can I do?

We will collect all lost properties and upload it into iLost. iLost is a digital platform where you can enter the item you’ve lost in the search window. Here you can regain your belongings.

Things you accidentaly left in your locker can be retrieved at the Klokgebouw the day after. After this day you can e-mail Entropt to regain your belongings.

Go to iLost

Where can I find photos of the event?

Our own photo team will be present during Awakenings Eindhoven capture all the magical moments. The photos will be available at our website and Facebook page after the event.

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