Hi, How can we help?

Awakenings Festival will be moved to September 11 & 12, 2021. The COVID-19 pandemic is still not over, but things are starting to look a bit brighter, so we now aim for the second weekend of September.

Awakenings Festival 2021 is scheduled to take place on September 11 & 12, 2021.

The Dutch government is working on all license applications and we have an option on two locations for September. There hasn't been any event license granted in the Netherlands so far.

We expect more information soon, about the feasibility of Awakenings Festival in September. We will then offer every ticket buyer to either keep their tickets for Awakenings Festival 2021, swap their tickets for a voucher, convert their tickets to Awakenings Festival 2022 or request a refund.

Yes, all locker and/or parking tickets will also be valid for the new edition.

Awakenings has a partnership with Ticketswap. This means all tickets sold through Ticketswap have been canceled and reissued on the name of the new buyer. The new buyers have the same rights as ticket buyers who bought tickets at Paylogic, so the value of the original ticket (incl service fee). The refund needs to be requested at Ticketswap. info@ticketswap.com

We are not able to give you any information regarding other unofficial ticket resellers such as Marktplaats, Tickets4u, Tickettack etc., as there is no official partnership between us. You could try to get in contact with the reseller and/or with the person that has sold you (a) ticket(s) as he/she will be receive an email with information regarding the current situation.

Unfortunately, it is beyond our control to assist you in obtaining alternative solutions / refunds for products purchased by companies other than our official ticketing company, Paylogic. We advise you to check in with the company you booked your hotel and/or flight with, we’ve learned from our experience that they probably can help you out in this situation.

If you’ve purchased a Hotel Package for Awakenings Festival 2021, we would like to offer you the following options:

Your order will remain valid. This means you will be able to experience the event during Festival 2021 (September), like you imagined.

or

Your order will be cancelled, and you will receive a voucher instead. The voucher holds a value equal to the amount of your initial order, which can be used for all Awakenings events. The voucher will be valid until December 31st, 2022.

Or

Your order will be cancelled, and you will receive a refund before July 1st 2021.

You will receive an email containing the electronic voucher. The email will contain information of the exact fulfillment. If you would like to purchase tickets for another Awakenings event, you can submit the voucher code during the check-out process. The voucher will remain valid until December 31, 2022 and can be used for all upcoming Awakenings events.

You will receive the voucher immediately.

The amount of the voucher will be equal to your order plus ticket fees (excluding merchandise, shipment costs and insurance).

You will receive a voucher for the total order amount of your order, for example 100,- euro. If you spend 60,- euro on a new ticket, for example for one of our ADE events, after you have completed that order, you will receive a new voucher with the remaining amount of 40,- euro. If you then buy a next ticket which is 50,- euro, you can enter the voucher and will have to pay the remaining amount of 10,- euro extra with your creditcard, Paypal or iDeal.

The voucher will be valid until December 31, 2022.

The voucher will be issued to the original buyer and is non-transferable, so it cannot be used by a third party. If you choose the option keep my ticket, you will receive a new e-ticket which you can resell after April 1st on Ticketswap.

Yes you can apply for a refund which will be done before July 1st 2021. Our advice is to keep your ticket a little longer. We expect more information about the feasibility of Awakenings Festival on 11 and 12 September soon.

Please don't hesitate to contact us via info@awakenings.nl. We are happy to help you and to provide you with any information needed. In the meantime stay safe, stay strong and never stop dancing; together we can do this.

As you know we unfortunately are not able to party with you during Easter 2021, April 1th to 4th, but we are happy to let you know that all four Awakenings events will happen next year; Thursday 14th – Sunday 17th of April 2022!

All artists who were supposed to perform at Easter 2021, have confirmed that they are excited to perform next year during our Easter events in 2022.

Awakenings Easter 2022 is scheduled to take place from Thursday 14th – Sunday 17th of April 2022.

Yes, you will receive new e-tickets for your locker and parking tickets.

Awakenings has a partnership with Ticketswap. This means all tickets sold through Ticketswap have been canceled and reissued on the name of the new buyer. The new buyers have the same rights as ticket buyers bought at Paylogic, so the value of the original ticket (incl service fee). The refund needs to be requested at Ticketswap. info@ticketswap.com

We are not able to give you any information regarding other unofficial ticket resellers such as Marktplaats, Tickets4u, Tickettack etc., as there is no official partnership between us. You could try to get in contact with the reseller and/or with the person that has sold you (a) ticket(s) as he/she will be receive an email with information regarding the current situation.

Unfortunately, it is beyond our control to assist you in obtaining alternative solutions / refunds for products purchased by companies other than our official ticketing company, Paylogic. We advise you to check in with the company you booked your hotel and/or flight with, we’ve learned from our experience that they probably can help you out in this situation.

If you’ve purchased a Hotel Package for Easter 2021, we would like to offer you the following options:

Your order will remain valid. This means you will be able to experience the event during Easter 2022 (Thursday 14th – Sunday 17th of April 2022), like you imagined.

or

Your order will be cancelled, and you will receive a voucher instead. The voucher holds a value equal to the amount of your initial order, which can be used for all Awakenings events. The voucher will be valid until December 31st, 2022.

or

Your order will be cancelled and you will receive a refund before April 1st 2021.

You will receive the voucher immediately.

If you bought a ticket, you have received an e-mail in which you can let us know before 25 of February, which option suits you best. If we do not receive such notification, you will automatically receive a new ticket for Awakenings Easter 2022.

You will receive an email containing the electronic voucher. The email will contain information of the exact fulfillment. If you would like to purchase tickets for another Awakenings event, you can submit the voucher code during the check-out process. The voucher will remain valid until December 31, 2022 and can be used for all upcoming Awakenings events.

Yes you can apply for a refund which will be done before April 1st 2021.

You will receive a voucher for the total order amount of your order, for example 100,- euro. If you spend 60,- euro on a new ticket, for example for one of our ADE events, after you have completed that order, you will receive a new voucher with the remaining amount of 40,- euro. If you then buy a next ticket which is 50,- euro, you can enter the voucher and will have to pay the remaining amount of 10,- euro extra with your creditcard, Paypal or iDeal.

The voucher will be valid until December 31, 2022.

The voucher will be issued to the original buyer and is non-transferable, so it cannot be used by a third party. If you choose the option keep my ticket, you will receive a new e-ticket which you can resell after April 1st on Ticketswap.

The amount of the voucher will be equal to your order plus ticket fees (excluding merchandise, shipment costs and insurance).

Please don't hesitate to contact us via info@awakenings.nl. We are happy to help you and to provide you with any information needed. In the meantime stay safe, stay strong and never stop dancing; together we can do this.

It is with a heavy heart that we have to inform you that this means that Awakenings Presents 2020 in the weekend of 22nd and 23rd of August cannot take place and we have to cancel Awakenings | Adam Beyer presents Drumcode and Awakenings | FCKNG SERIOUS by Boris Brejcha.

If you already bought a ticket for Awakenings Presents, you have received an email with three different options. We of course hope either of these options work for you and we will welcome you at one of our events in the near future.

Awakenings has a partnership with Ticketswap. This means all tickets sold through Ticketswap have been canceled and reissued on the name of the new buyer. All ticketswap buyers get the same three options; keep your ticket, exchange for a voucher or apply for a refund. The voucher/ refund amount will be the amount as placed on Ticketswap.

We are not able to give you any information regarding other unofficial ticket resellers such as Marktplaats, Tickets4u, Tickettack etc., as there is no official partnership between us. You could try to get in contact with the reseller and/or with the person that has sold you (a) ticket(s) as he/she will be receive an email with information regarding the current situation.

Unfortunately, it is beyond our control to assist you in obtaining alternative solutions / refunds for products purchased by companies other than our official ticketing company, Paylogic. We advise you to check in with the company you booked your hotel and/or flight with, we’ve learned from our experience that they probably can help you out in this situation.

If you’ve purchased a Hotel Package for Awakenings Presents 2020, we would like to offer you the following options:
Your order will be cancelled, and you will receive a voucher instead. The voucher holds a value equal to the amount of your initial order, which can be used for all Awakenings events. The voucher will be valid until December 31st, 2021, so there will be plenty of opportunities for you to redeem your credit.
Or
You can apply for a refund.

You have received an email from Paylogic, containing the electronic voucher. The email will contain information of the exact fulfillment. If you would like to purchase tickets for another Awakenings event, you can submit the voucher code during the check-out process in our ticketshop. The voucher will remain valid until December 31, 2021 and can be used for all upcoming Awakenings events.

The amount of the voucher will be equal to your order plus ticket fees (excluding merchandise, shipment costs and insurance). If you have bought your ticket through Ticketswap, the amount will be the amount of the order as placed on ticketswap.

We are working hard to set up the technical solution to process the vouchers, we expect that you will receive the electronic voucher from our ticketing partner Paylogic mid-June at the latest.

You will receive a voucher for the total order amount of your order, for example 100,- euro.
If you spend 60,- euro on a new ticket, for example for one of our NYE events, after you have completed that order, you will receive a new voucher with the remaining amount of 40,- euro.
If you then buy a next ticket which is 50,- euro, you can enter the voucher and will have to pay the remaining amount of 10,- euro extra with your creditcard, Paypal or iDeal.

The voucher will be valid until December 31, 2021.

If you bought a ticket, you have received an e-mail in which you can let us know before the 1st of June, which option suits you best. If we do not receive such notification, your ticket will automatically become valid for the upcoming edition of Awakenings Festival.

The vouchers will be issued to the original buyer, who placed the order. This unfortunately means it is not possible to break down the order.

It is only possible to process the preferred option of the entire order. This unfortunately means it is not possible to break down the order amongst your group.

Please try to search for 'Paylogic' in your inbox and also check your spam folder.
If this doesn't get you any results, please go to consumer.paylogic.nl/tickets, so we can resend your ticket(s) and/or confirmation e-mail to your mail address.

Didn't find your answer? Please have a look at the FAQ of our ticketing customer support. Still haven't found your answer? You can contact them through their contact form and they will answer your question within 48 hours.

Only buy your tickets at our official sales channel: the Awakenings website. This way you will never pay too much and you make sure your tickets are real.
In case the event is sold out, please check: www.ticketswap.com.

When a ticket is sold through Ticketswap, the ‘old’ ticket gets canceled and a new ticket is going to the new owner. The old ticket is not valid anymore and the seller is not able to put the ticket on Ticketswap again.

This is the ONLY official website to buy tickets when the event is sold out.
All tickets will be scanned and checked for authenticity at the entrance.

From the 11th of March we have added a new service to our shop for our summer specials. We will implement this service in the future for all our events. If you have added refund protection to your order, this means a maximum amount of € 2000,- per order is protected. Check out the terms & conditions here.

If you would like to apply for a refund, click here.
For questions regarding your Refund Protection, please contact Booking Protect at refund@bookingprotect.com.

Booking Protect is a protection service, which starts immediately after you’ve placed your order. It is from this time on that if anything were to happen in line with the terms and conditions of Booking Protect, you could make a refund request with Booking Protect. Whether a claim is made or not, the protection service was still provided and can therefore not be refunded. For all other questions regarding the coverage or refunds, please contact Booking Protect.

At all our events, you have to be 18+. We check for ID at the entrance.

If it is necessary to bring your medication to the event, you need to bring an official declaration of a doctor. In case of doubt, our First Aid crew (EMS) will check your medication and declaration.

It's allowed to bring your e-cigarette, but you cannot smoke inside. Please use the (outside) smoking areas. The complementary liquids are only allowed in sealed packaging.

We like to dance for many more years on our beautiful planet!
We are well aware of environmental impact and we strive to become a circulair festival. Please read here what we do, to make our festivals sustainable.

During our events we will be working with a deposit system on all cups, cans and bottles we give out at the bars.
We would like to collect as many as possible, to make sure they can be recycled!

This is how it works:
1. At the entrance, after scanning your ticket, you’ll receive 1 free recycle token from us.
2. With each drink you order, you hand in your recycle token or an empty cup, can or bottle.
3. When you’re leaving the venue or you don’t want to have a new drink, you can hand in your empty cup / can or bottle at the bar or at one of the other recycle points. The bar staff will give you your recycle token in return.
4. There is an unique code on the recycle token, after the show you can go to out website and fill out the code, then you have a chance of winning prizes!

On this page you can fill out the code of your recycle token.

Booked a hotel for Awakenings Festival 2020? Please send an e-mail to travel@awakenings.nl.

Booked a hotel during Awakenings Festival 2020? Please contact the hotel desk for questions: travel@awakenings.nl