Hi, How can we help?

At Awakenings we’re here to support you whenever we can. Find your answer below in our FAQ. If that didn’t help, you can always contact us.

compass 06 General

I have lost something after visiting the festival, what can I do?
We will collect all lost properties and upload it into iLost. iLost is a digital platform where you can enter the item you’ve lost in the search window or enter the name of the event where you lost your belongings. Here you can regain your belongings.

Things you accidentaly left in your locker can be retrieved at the locker desk during the event days (after prove of entitlement). After the last event day you can e-mail Entropt to regain your belongings.

ticket 75 Tickets

I lost my ticket, what should I do?
Please try to search for 'Paylogic' in your inbox and also check your spam folder.

If this doesn't get you any results, please go to https://consumer.paylogic.nl/tickets/, so we can resend your ticket(s) and/or confirmation e-mail to your mail address.
What payment methods are possible?
For plain festival tickets we accept transactions from everyone through Visa and Mastercard.

• For Dutch people it is also possible to pay through iDeal.
• For Belgian people it is also possible to pay through ING Homepay and Bankcontact/Mr. Cash.
• For German people it is also possible to pay through Sofort Uberweisung.

For the hotel packages we can only accept Visa and Mastercard (Credit Card). If you do not have a Credit Card you can't proceed with the booking. You could ask a family member or friend in possession of a Credit Card to process the payment for you.
Can I buy tickets at the entrance?
No, It's sold out!
How can I get in touch for ticket questions?
Didn't find your answer? You can always sent an email to our ticketing customer support, they will answer your question within 48 hours. Please send an email to: cs@paylogic.nl
From which websites can I buy tickets?
Only buy your tickets at our official sales channel: Awakenings website (www.awakenings.com) or at the Awakenings Festival website (www.awakeningsfestival.nl).&nb...

This way you will never pay too much and you make sure your tickets are real.

In case the event is sold out, please check: www.ticketswap.com. This is the ONLY official website to buy tickets when the event is sold out.

All tickets will be scanned and checked for authenticity at the entrance.

train How to get to the festival

What is the best way to travel to Awakenings festival?
We have several travel options, like the shuttle bus from Amsterdam Sloterdijk, a direct bus from Amsterdam Centre or by bike.

Click here to view all options and information about travelling to Awakenings Festival.
How can I get to the festival by bike?
Awakenings Festival can easily be reached by bike, it's only a 30 minute bike ride from Amsterdam city centre!
We have a special bike parking close to the entrance.

To make it even easier for you to bike your way to us, we’ve already figured out where you can rent a bike:

Black bike locations -> http://black-bikes.com/locatio...
Show the QR-code from the 'Last info email' (to be sent 20th of June) to get your 10% discount!
How do we get to the Gashouder by public transport?
Plan your travel with 9292 here.
Please be aware that during holidays travelling schedules of public transport may differ from their normal schedules.
View Awakenings Festival FAQ

laugh 17 Rules & Regulations

What is the minimum age to get in?
At all our events, you have to be 18+. We check for ID at the entrance.
What are the rules and regulations of Awakenings Festival?
• Bring your happy face!
• Age 18 + (don't forget your ID).
• Always follow the instructions of our staff, security, parking and emergency services personnel.
• Always respect other visitors, no (sexual) harassment will be tolerated.
• No pets, fireworks, weapons and sharp or dangerous objects are allowed.
• No drugs are allowed, so all hard drugs, pills, powders, liquids, mushrooms and n2o (nitrous oxide/laughing gas) are forbidden.
• Security will thoroughly search everybody before and during the event.
• If hard drugs are found you will be removed from the festival and might be handed over to the police.
• Soft drugs like hash & weed are also not allowed at the festival (only tolerated in coffee shops & Gashouder).
• It's not allowed to bring food / drinks.
• Camera surveillance and metal detectors are part of our security program for your and our safety.
• Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras / phones are allowed.
• Club oriented football shirts / stickers with offending lyrics / symbols etc. are not allowed.
• Football shirts of national teams are allowed. Please keep your shirt on. Masks are not allowed.
• No smoking in the tents.
• Smoking on the outdoor stages is allowed.
• We have the right to refuse admittance without restitution of entrance fees.
• Access is at your own risk; if you feel uncomfortable or if you want ear protection, go to the Emergency Room / First Aid.
• It's forbidden to have commercial activities in and around the festival area, without agreement of the organisation.
• Large flags / inflatable objects / Balloons are not allowed.
• No entrance after 20:00 and no re-entrance after leaving the festival.
What are the rules & regulations of events at the Gashouder?
  • Bring your happy face.
  • Age 18+ (don't forget your ID).
  • Always follow the instructions of staff, security and emergency services personnel.
  • We have the right to refuse admittance without restitution of entrance fees.
  • Always respect other visitors, no (sexual) harassment will be tolerated.
  • No pets / fireworks / weapons / sharp or dangerous objects are allowed.
  • No drugs are allowed, so all hard drugs, pills, powders, liquids, mushrooms and N20 (nitrous oxide/laughing gas) are forbidden.
  • Hash / weed (<5gr) are tolerated (no pre-rolled joints!) only at our events in Amsterdam Gashouder.
  • Security will thoroughly search everybody before and during the event.
  • When hard drugs are found you will be removed from the event and you might be handed over to the police.
  • You're not allowed to bring your own drinks/foods/beverages.
  • Store your bags and jackets in our lockers.
  • Camera surveillance and metal detectors are part of our and your safety.
  • Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras / phones are allowed.
  • Club oriented football shirts or shirts / stickers with offending lyrics / symbols etc. are not allowed.
  • Football shirts of national teams are allowed.
  • Please keep your shirt on.
  • Masks are not allowed.
  • No large flags / inflatables obstructing view
  • Smoking is only allowed in the smoking areas, follow the "smoking signs".
  • Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid/EHBO/EMS, they are your friends.
  • It's forbidden to have commercial activities in and around the festival area, without agreement of the organisation.
  • Large flags / inflatable objects are not allowed.
  • No entrance after two hours from the end and no re-entrance after leaving the party!
Can I bring my medication?
If it is necesarry to bring your medication to the festival, you need to bring an official declaration of a doctor. In case of doubt, our First Aid crew (EMS) will check your medication and declaration.
Can I bring my e-cigarette and the complementary liquids?
It's allowed to bring your e-cigarette. The complementary liquids are only allowed in sealed packaging.
What are the rules & regulations of events at the Warehouse Elementenstraat?
  • Bring your happy face.
  • Age 18+ (don't forget your ID).
  • Always follow the instructions of staff, security and emergency services personnel.
  • We have the right to refuse admittance without restitution of entrance fees.
  • Always respect other visitors, no (sexual) harassment will be tolerated.
  • No pets / fireworks / weapons / sharp or dangerous objects are allowed.
  • No drugs are allowed, so all hard drugs, pills, powders, liquids and mushrooms are forbidden.
    Hash / weed (<5gr) are tolerated (no pre-rolled joints!) only at our events in Amsterdam Gashouder & Warehouse Elementenstraat.
  • Security will thoroughly search everybody before and during the event.
  • When hard drugs are found you will be removed from the event and you might be handed over to the police.
  • You're not allowed to bring your own drinks/foods/beverages.
  • Store your bags and jackets in our lockers.
  • Camera surveillance and metal detectors are part of our and your safety.
  • Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras / phones are allowed.
  • Club oriented football shirts or shirts / stickers with offending lyrics / symbols etc. are not allowed.
  • Football shirts of national teams are not allowed.
  • Please keep your shirt on.
  • Masks are not allowed.
  • No large flags / inflatables obstructing view
  • Smoking is only allowed in the smoking areas, follow the "smoking signs".
  • Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid/EHBO/EMS, they are your friends.
  • It's forbidden to have commercial activities in and around the festival area, without agreement of the organisation.
  • Large flags / inflatable objects are not allowed.
  • No entrance after two hours from the end and no re-entrance after leaving the party!

organic 2 Sustainability

What does Awakenings do for sustainability?
We like to dance for many more years on our beautiful planet!
We are well aware of environmental impact and we strive to become a circulair festival. Please read here what we do, to make our festivals sustainable.
How does the deposit system on all cups, cans and bottles work?
During our events we will be working with a deposit system on all cups, cans and bottles we give out at the bars.
We would like to collect as many as possible, to make sure they can be recycled!

This is how it works:
1. At the entrance, after scanning your ticket, you’ll receive 1 free recycle token from us.
2. With each drink you order, you hand in your recycle token or an empty cup, can or bottle.
3. When you’re leaving the venue or you don’t want to have a new drink, you can hand in your empty cup / can or bottle at the bar or at one of the other recycle points. The bar staff will give you your recycle token in return.
4. There is an unique code on the recycle token, after the show you can go to out website and fill out the code, then you have a chance of winning prizes!

On this page you can fill out the code of your recycle token.

bedroom Hotel packages

I have booked a hotel package, how does this work?
You will receive the confirmation email immediately after your booking. Your festival ticket(s) will be sent to you later.

Two weeks prior to the event will you receive your hotel voucher and ticket(s) by email.

Your free copy of the Awakenings book - '20 years of Techno' will be waiting for you at your hotel room.

If you have not received your ticket(s) at this moment, or if you have any other questions regarding your hotel booking, please contact our travel desk at travel@paylogic.com.
How can I get in touch for hotel questions?
You can always contact our hotel desk for questions. You can reach them at travel@paylogic.com