Hi, How can we help?

At Awakenings we’re here to support you whenever we can. Find your answer below in our FAQ. If that didn’t help, you can always contact us.

compass 06 General

Is Awakenings Easter taking place?
Because of the health problems around the COVID-19 (Corona) virus, our Government stated on March 23 that all events until the 1st of June are cancelled. It is with a heavy heart that we have to inform you that this means all four of our parties during Easter, April 9th to 12th, 2020 cannot take place.
Can I get a refund on my tickets when the event is being cancelled?
To set up the logistics of finding a suitable solution, we require a bit more time but you can expect an update about this within 2 weeks (before 7th of April).
I bought my Easter ticket via Ticketswap, will I get a refund and how much will this be?
Awakenings has a partnership with Ticketswap. This means all tickets sold through Ticketswap have been canceled and reissued on the name of the new buyer. The new buyers have the same rights as ticket buyers bought at Paylogic, so the value of the original ticket (incl service fee).
I bought a ticket via ticket reseller X, will my ticket also be honored for the new date?
We are not able to give you any information regarding other unofficial ticket resellers such as Marktplaats, Tickets4u, Tickettack etc., as there is no official partnership between us. You could try to get in contact with the reseller and/or with the person that has sold you (a) ticket(s) as he/she will be receive an email with information regarding the current situation.
I booked a hotel and/or flight myself, can I get a refund for this?
Unfortunately, it is beyond our control to assist you in obtaining alternative solutions / refunds for products purchased by companies other than our official ticketing company, Paylogic. We advise you to check in with the company you booked your hotel and/or flight with, we’ve learned from our experience that they probably can help you out in this situation.
I am from an infected area and am not allowed to travel, can I get a refund?
Because of the health problems around the COVID-19 (Corona) virus, our Government stated on March 23 that all events until the 1st of June are cancelled. It is with a heavy heart that we have to inform you that this means all four of our parties during Easter, April 9th to 12th, 2020 cannot take place. To set up the logistics of finding a suitable solution, we require a bit more time but you can expect an update about this within 2 weeks (before 7th of April).

ticket 75 Tickets

I lost my ticket, what should I do?
Please try to search for 'Paylogic' in your inbox and also check your spam folder.
If this doesn't get you any results, please go to consumer.paylogic.nl/tickets, so we can resend your ticket(s) and/or confirmation e-mail to your mail address.
How can I get in touch for ticket questions?
Didn't find your answer? You can always sent an email to our ticketing customer support, they will answer your question within 48 hours. Please send an email to cs@paylogic.com
From which websites can I buy tickets?
Only buy your tickets at our official sales channel: the Awakenings website. This way you will never pay too much and you make sure your tickets are real.
In case the event is sold out, please check: www.ticketswap.com.

When a ticket is sold through Ticketswap, the ‘old’ ticket gets canceled and a new ticket is going to the new owner. The old ticket is not valid anymore and the seller is not able to put the ticket on Ticketswap again.

This is the ONLY official website to buy tickets when the event is sold out.
All tickets will be scanned and checked for authenticity at the entrance.
More info about the Corona virus

train How to get there

What is the best way to travel to the Gashouder?
Bikes
We’ve built a special bike parking close to the event. Follow the signs and park your bike there. Bikes parked at other inconvenient places will be removed due to safety regulations. Don’t forget to take your bike home: the bike-parking will be removed shortly after the event and bikes that are still there will be cut loose.

Special bike deals

Awakenings in the Gashouder can easily be reached by bike. To make it even easier for you to bike to the Gashouder, we've already figured out where you can rent a bike. Below you can see where you can rent a bike and for what price:

Het Zwarte Fietsenplan
13 locations
Opening hours
Monday till Friday: 08:00 - 20:00
Saturday and Sunday: 09:00 - 19:00
Show the last info mail and get a 10% discount!

Public Transport
Plan your travel with 9292 and be aware that during holidays traveling schedules of public transport may be different from their regular schedules.

Car

The address of the nearest parking is: Q-park Westerpark, Van Bleiswijkstraat 8, Amsterdam

You can get a parking ticket online for €26,00 or buy it at a cashier inside the Gashouder (exchange your online e-ticket at the locker desk at the event). This way you'll avoid paying the full amount of €2,- per 35 minutes at the ticket machines in the garage.

If Q-park Westerpark is full, there is Parkbee.com (only available with Parkline or Parkmobile) on:

- Haarlemmerweg 504
- Van Hogendorpstraat 28
- Van Beuningenstraat 92
- De Wittenkade 24

Be aware not to leave valuables in your car, thieves with bluetooth trackers seem to be active in the area.

Taxi

There will be a special taxi-stand near the Gashouder, just follow the signs to get to there. (Van Slingelandtstraat) Remember there is a chance fewer taxis are available with ADE. And please beware of the illegal "taxi drivers" (called snorders). It's illegal to get in the taxi with them, fines for using them can run very high.

Uber

Travel easily, fast and comfortable with Uber to your next destination, you will find your driver at the pick up point near the Vredenhofweg. Please follow the pre-booked taxi signs.

laugh 17 Rules & Regulations

What is the minimum age to get in?
At all our events, you have to be 18+. We check for ID at the entrance.
Till what time can I enter the Gashouder?
Please note that there is no entrance after two hours from the end and no re-entrance after leaving the party!
Can I bring my medication?
If it is necessary to bring your medication to the event, you need to bring an official declaration of a doctor. In case of doubt, our First Aid crew (EMS) will check your medication and declaration.
Can I bring my e-cigarette and the complementary liquids?
It's allowed to bring your e-cigarette, but you cannot smoke inside. Please use the (outside) smoking areas. The complementary liquids are only allowed in sealed packaging.

organic 2 Sustainability

What does Awakenings do for sustainability?
We like to dance for many more years on our beautiful planet!
We are well aware of environmental impact and we strive to become a circulair festival. Please read here what we do, to make our festivals sustainable.
How does the deposit system on all cups, cans and bottles work?
During our events we will be working with a deposit system on all cups, cans and bottles we give out at the bars.
We would like to collect as many as possible, to make sure they can be recycled!

This is how it works:
1. At the entrance, after scanning your ticket, you’ll receive 1 free recycle token from us.
2. With each drink you order, you hand in your recycle token or an empty cup, can or bottle.
3. When you’re leaving the venue or you don’t want to have a new drink, you can hand in your empty cup / can or bottle at the bar or at one of the other recycle points. The bar staff will give you your recycle token in return.
4. There is an unique code on the recycle token, after the show you can go to out website and fill out the code, then you have a chance of winning prizes!

On this page you can fill out the code of your recycle token.

bedroom Hotel packages

I have a question about my hotel for Awakenings Festival, who should I contact?
Booked a hotel for Awakenings Festival 2020? Please send an e-mail to travel@awakenings.nl.
I have booked a hotel package for Eindhoven or Easter, how does this work?
You will receive the confirmation email immediately after your booking. Your festival ticket(s) will be sent to you later.
Two weeks prior to the event will you receive your hotel voucher and ticket(s) by email.
Your free copy of the Awakenings book - '20 years of Techno' will be waiting for you at your hotel room.
If you have not received your ticket(s) at this moment, or if you have any other questions regarding your hotel booking, please contact our travel desk at travel@paylogic.com.
How can I get in touch for hotel questions?
Did you book a hotel during Eindhoven or Easter? Please contact the hotel desk for questions: travel@paylogic.com
Booked a hotel during Awakenings Festival 2020? Please contact the hotel desk for questions: travel@awakenings.nl