Hi, How can we help?

We will collect all lost properties and upload it into iLost. iLost is a digital platform where you can enter the item you’ve lost in the search window or enter the name of the event where you lost your belongings. Here you can regain your belongings.

Things you accidentaly left in your locker can be retrieved at the locker desk during the event days (after prove of entitlement). After the last event day you can e-mail Entropt to regain your belongings.

Please try to search for 'Paylogic' in your inbox and also check your spam folder.

If this doesn't get you any results, please go to https://consumer.paylogic.nl/tickets/, so we can resend your ticket(s) and/or confirmation e-mail to your mail address.

For plain festival tickets we accept transactions from everyone through Visa and Mastercard.

• For Dutch people it is also possible to pay through iDeal.
• For Belgian people it is also possible to pay through ING Homepay and Bankcontact/Mr. Cash.
• For German people it is also possible to pay through Sofort Uberweisung.

For the hotel packages we can only accept Visa and Mastercard (Credit Card). If you do not have a Credit Card you can't proceed with the booking. You could ask a family member or friend in possession of a Credit Card to process the payment for you.

No, Awakenings events always sell it in pre-sale, so buy your tickets on time!

Didn't find your answer? You can always sent an email to our ticketing customer support, they will answer your question within 48 hours. Please send an email to: cs@paylogic.nl

Only buy your tickets at our official sales channel: Awakenings website (www.awakenings.com) or at the Awakenings Festival website (www.awakeningsfestival.nl).&nb...

This way you will never pay too much and you make sure your tickets are real.

In case the event is sold out, please check: www.ticketswap.com. This is the ONLY official website to buy tickets when the event is sold out.

All tickets will be scanned and checked for authenticity at the entrance.

We have several travel options, like the shuttle bus from Amsterdam Sloterdijk, a direct bus from Amsterdam Centre or by bike.

Click here to view all options and information about travelling to Awakenings Festival.

Awakenings Festival can easily be reached by bike, it's only a 30 minute bike ride from Amsterdam city centre!
We have a special bike parking close to the entrance.

To make it even easier for you to bike your way to us, we’ve already figured out where you can rent a bike:

Black bike locations -> http://black-bikes.com/locatio...
Show the QR-code from the 'Last info email' (to be sent 20th of June) to get your 10% discount!

Plan your travel with 9292 here.
Please be aware that during holidays travelling schedules of public transport may differ from their normal schedules.

At all our events, you have to be 18+. We check for ID at the entrance.

• Bring your happy face!
• Age 18 + (don't forget your ID).
• Always follow the instructions of our staff, security, parking and emergency services personnel.
• Always respect other visitors, no (sexual) harassment will be tolerated.
• No pets, fireworks, weapons and sharp or dangerous objects are allowed.
• No drugs are allowed, so all hard drugs, pills, powders, liquids, mushrooms and n2o (nitrous oxide/laughing gas) are forbidden.
• Security will thoroughly search everybody before and during the event.
• If hard drugs are found you will be removed from the festival and might be handed over to the police.
• Soft drugs like hash & weed are also not allowed at the festival (only tolerated in coffee shops & Gashouder).
• It's not allowed to bring food / drinks.
• Camera surveillance and metal detectors are part of our security program for your and our safety.
• Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras / phones are allowed.
• Club oriented football shirts / stickers with offending lyrics / symbols etc. are not allowed.
• Football shirts of national teams are allowed. Please keep your shirt on. Masks are not allowed.
• No smoking in the tents.
• Smoking on the outdoor stages is allowed.
• We have the right to refuse admittance without restitution of entrance fees.
• Access is at your own risk; if you feel uncomfortable or if you want ear protection, go to the Emergency Room / First Aid.
• It's forbidden to have commercial activities in and around the festival area, without agreement of the organisation.
• Large flags / inflatable objects / Balloons are not allowed.
• No entrance after 20:00 and no re-entrance after leaving the festival.

If it is necesarry to bring your medication to the festival, you need to bring an official declaration of a doctor. In case of doubt, our First Aid crew (EMS) will check your medication and declaration.

It's allowed to bring your e-cigarette. The complementary liquids are only allowed in sealed packaging.

We like to dance for many more years on our beautiful planet!
We are well aware of environmental impact and we strive to become a circulair festival. Please read here what we do, to make our festivals sustainable.

During our events we will be working with a deposit system on all cups, cans and bottles we give out at the bars.
We would like to collect as many as possible, to make sure they can be recycled!

This is how it works:
1. At the entrance, after scanning your ticket, you’ll receive 1 free recycle token from us.
2. With each drink you order, you hand in your recycle token or an empty cup, can or bottle.
3. When you’re leaving the venue or you don’t want to have a new drink, you can hand in your empty cup / can or bottle at the bar or at one of the other recycle points. The bar staff will give you your recycle token in return.
4. There is an unique code on the recycle token, after the show you can go to out website and fill out the code, then you have a chance of winning prizes!

On this page you can fill out the code of your recycle token.

You will receive the confirmation email immediately after your booking. Your festival ticket(s) will be sent to you later.

Two weeks prior to the event will you receive your hotel voucher and ticket(s) by email.

Your free copy of the Awakenings book - '20 years of Techno' will be waiting for you at your hotel room.

If you have not received your ticket(s) at this moment, or if you have any other questions regarding your hotel booking, please contact our travel desk at travel@paylogic.com.

You can always contact our hotel desk for questions. You can reach them at travel@paylogic.com