Hi, How can we help?

At Awakenings we’re here to support you whenever we can. Find your answer below in our FAQ. If that didn’t help, you can always contact us.

headphones 3 Awakenings ADE Specials

When is ADE and what are the events?
What is the best way to travel to the Gashouder?
Bikes
We’ve built a special bike parking close to the event. Follow the signs and park your bike there. Bikes parked at other inconvenient places will be removed due to safety regulations. Don’t forget to take your bike home: the bike-parking will be removed shortly after the event and bikes that are still there will be cut loose.
Special bike deals
Awakenings in the Gashouder can easily be reached by bike. To make it even easier for you to bike to the Gashouder, we've already figured out where you can rent a bike. Below you can see where you can rent a bike and for what price:

Het Zwarte Fietsenplan
13 locations
Opening hours
Monday till Friday: 08:00 - 20:00
Saturday and Sunday: 09:00 - 19:00
Show the last info mail and get a 10% discount!
Public Transport
Plan your travel with 9292 and be aware that during holidays traveling schedules of public transport may be different from their regular schedules.
Car
The address of the nearest parking is: Q-park Westerpark, Van Bleiswijkstraat 8, Amsterdam

You can get a parking ticket online for €31,00 or buy it at a cashier inside the Gashouder (exchange your online e-ticket at the locker desk at the event). This way you'll avoid paying the full amount of €2,- per 33 minutes at the ticket machines in the garage.

If Q-park Westerpark is full, there is Parkbee.com (only available with Parkline or Parkmobile) on:

- Haarlemmerweg 504
- Van Hogendorpstraat 28
- Van Beuningenstraat 92
- De Wittenkade 24

Be aware not to leave valuables in your car, thieves with bluetooth trackers seem to be active in the area.
Taxi
There will be a special taxi-stand near the Gashouder, just follow the signs to get to there. Remember there is a chance fewer taxis are available with ADE. And please beware of the illegal "taxi drivers" (called snorders). It's illegal to get in the taxi with them, fines for using them can run very high.
Uber
Travel easily, fast and comfortable with Uber to your next destination, you will find your driver at the pick up point near the Vredenhofweg. Please follow the pre-booked taxi signs.
Till what time can I enter the Gashouder?
Please note that there is no entrance after two hours from the end and no re-entrance after leaving the party!
What are the rules & regulations of events at the Gashouder?
- Bring your happy face.
- Age 18+ (don't forget your ID).
- Always follow the instructions of staff, security and emergency services personnel.
- We have the right to refuse admittance without restitution of entrance fees.
- Always respect other visitors, no (sexual) harassment will be tolerated.
- No pets / fireworks / weapons / sharp or dangerous objects are allowed.
- No drugs are allowed, so all hard drugs, pills, powders, liquids, mushrooms and N20 (nitrous oxide/laughing gas) are forbidden.
Hash / weed (<5 grams) are tolerated (no pre-rolled joints!) only at our events in Amsterdam Gashouder.
- Security will thoroughly search everybody before and during the event.
- When hard drugs are found you will be removed from the event and you might be handed over to the police.
- You're not allowed to bring your own drinks/foods/beverages.
- Store your bags and jackets in our lockers.
- Camera surveillance and metal detectors are part of our and your safety.
- Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras / phones are allowed.
- Club oriented football shirts or shirts / stickers with offending lyrics / symbols etc. are not allowed.
- Football shirts of national teams are allowed.
- Please keep your shirt on.
- Masks are not allowed.
- No large flags / inflatables obstructing view
- Smoking is only allowed in the smoking areas, follow the "smoking signs".
- Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid/EHBO/EMS, they are your friends.
- It's forbidden to have commercial activities in and around the festival area, without agreement of the organisation.
- Large flags / inflatable objects are not allowed.
- No entrance after two hours from the end and no re-entrance after leaving the party!

save planet Awakenings Easter

Will the lineup for 2022 be the same as in 2020, when I booked my tickets??
All artists who were supposed to perform at Easter 2021, have confirmed that they are excited to perform next year during our Easter events in 2022.
What is the new date of Awakenings Easter 2022?
Awakenings Easter 2022 is scheduled to take place from Thursday 14th – Sunday 17th of April 2022.
Are my locker/parking tickets from 2020 still valid for 2022?
Yes, they are still valid.
I bought my Easter ticket via Ticketswap, will I get a refund and how much will this be?
Awakenings has a partnership with Ticketswap. This means all tickets sold through Ticketswap have been canceled and reissued on the name of the new buyer. The new buyers have the same rights as ticket buyers bought at Paylogic, so the value of the original ticket (incl service fee). The refund needs to be requested at Ticketswap. info@ticketswap.com
I bought a ticket via ticket reseller X, will my ticket also be honored for the new date?
We are not able to give you any information regarding other unofficial ticket resellers such as Marktplaats, Tickets4u, Tickettack etc., as there is no official partnership between us. You could try to get in contact with the reseller and/or with the person that has sold you (a) ticket(s) as he/she will be receive an email with information regarding the current situation.
I booked a hotel and/or flight myself, can I get a refund for this?
Unfortunately, it is beyond our control to assist you in obtaining alternative solutions / refunds for products purchased by companies other than our official ticketing company, Paylogic. We advise you to check in with the company you booked your hotel and/or flight with, we’ve learned from our experience that they probably can help you out in this situation.
I bought a travel / accommodation package, what does this mean for me? What are the (refund) options?
If you’ve purchased a Hotel Package for Easter 2021, we would like to offer you the following options:

Your order will remain valid. This means you will be able to experience the event during Easter 2022 (Thursday 14th – Sunday 17th of April 2022), like you imagined.

or

Your order will be cancelled, and you will receive a voucher instead. The voucher holds a value equal to the amount of your initial order, which can be used for all Awakenings events. The voucher will be valid until December 31st, 2022.

or

Your order will be cancelled and you will receive a refund before April 1st 2021.
I have other questions and/or remarks.
Please don't hesitate to contact us via info@awakenings.nl. We are happy to help you and to provide you with any information needed. In the meantime stay safe, stay strong and never stop dancing; together we can do this.

compass 06 Awakenings Festival

What is the new date of Awakenings Festival 2022?
We will announce the date of Awakenings Festival 2022, within a few weeks!
Do you already have a license for the new date?
The Dutch government is working on all license applications. There hasn't been any event license granted in the Netherlands so far.
What are the COVID measurements?
The Dutch government expects that, after the summer, there is no more need for proof of testing/vaccination at the entrance of events. However we can never be sure and also the rules of traveling internationally can not be predicted upfront. If new rules come up in the future, we will let you know by email. Face masks are not mandatory, if you feel more safe wearing one, you are allowed to wear one.
Are my lockers/parking tickets also still valid for the new edition?
Yes, all locker and/or parking tickets will also be valid for the new edition.
I bought my Awakenings Festival ticket via Ticketswap, will I get a refund and how much will this be?
Awakenings has a partnership with Ticketswap. This means all tickets sold through Ticketswap have been canceled and reissued on the name of the new buyer. The new buyers have the same rights as ticket buyers who bought tickets at Paylogic, so the value of the original ticket (incl service fee). The refund needs to be requested at Ticketswap. info@ticketswap.com
I bought a ticket via ticket reseller X, will my ticket also be refunded?
We are not able to give you any information regarding other unofficial ticket resellers such as Marktplaats, Tickets4u, Tickettack etc., as there is no official partnership between us. You could try to get in contact with the reseller and/or with the person that has sold you (a) ticket(s) as he/she will be receive an email with information regarding the current situation.
I booked a hotel and/or flight myself, can I get a refund for this?
Unfortunately, it is beyond our control to assist you in obtaining alternative solutions / refunds for products purchased by companies other than our official ticketing company, Paylogic. We advise you to check in with the company you booked your hotel and/or flight with, we’ve learned from our experience that they probably can help you out in this situation.
I bought a travel / accommodation package, what does this mean for me? What are the (refund) options?
If you’ve purchased a Hotel Package for Awakenings Festival 2020, we would like to offer you the following options:

Your order will remain valid. This means you will be able to experience the event during Festival 2022, like you imagined.

or

Your order will be cancelled, and you will receive a voucher instead. The voucher holds a value equal to the amount of your initial order, which can be used for all Awakenings events. The voucher will be valid until December 31st, 2022.

Or

Your order will be cancelled, and you will receive a refund.
For questions, please sent an email to; travel@awakenings.com
I am from an infected area and am not allowed to travel, can I get a refund?
Yes you can apply for a refund which will be done before July 1st 2021. Our advice is to keep your ticket a little longer. We expect more information about the feasibility of Awakenings Festival on 11 and 12 September soon.
I have other questions and/or remarks.
Please don't hesitate to contact us via info@awakenings.nl. We are happy to help you and to provide you with any information needed. In the meantime stay safe, stay strong and never stop dancing; together we can do this.

bulb Voucher

How does the voucher work?
You have received an email from Paylogic, containing the electronic voucher. The email will contain information of the exact fulfillment. If you would like to purchase tickets for another Awakenings event, you can submit the voucher code during the check-out process in our ticketshop. The voucher will remain valid until December 31, 2022 and can be used for all upcoming Awakenings events.
What will the amount of the voucher be?
The amount of the voucher will be equal to your order plus ticket fees (excluding merchandise, shipment costs and insurance). If you have bought your ticket through Ticketswap, the amount will be the amount of the order as placed on ticketswap.
When can I expect to receive the voucher?
We are working hard to set up the technical solution to process the vouchers, we expect that you will receive the electronic voucher from our ticketing partner Paylogic mid-June at the latest.
Do I have to spend the amount of the voucher all at once?
You will receive a voucher for the total order amount of your order, for example 100,- euro.
If you spend 60,- euro on a new ticket, for example for one of our NYE events, after you have completed that order, you will receive a new voucher with the remaining amount of 40,- euro.
If you then buy a next ticket which is 50,- euro, you can enter the voucher and will have to pay the remaining amount of 10,- euro extra with your creditcard, Paypal or iDeal.
Until when will the voucher be valid?
The voucher will be valid until December 31, 2022.
When will I ultimately have to make a decision on what option works best for me?
If you bought a ticket, you have received an e-mail in which you can let us know before the 1st of June, which option suits you best. If we do not receive such notification, your ticket will automatically become valid for the upcoming edition of Awakenings Festival.
Can I split the credit between the friends I purchased tickets for?
The vouchers will be issued to the original buyer, who placed the order. This unfortunately means it is not possible to break down the order.
One of my group members is no longer able to attend, what will happen to my booking?
It is only possible to process the preferred option of the entire order. This unfortunately means it is not possible to break down the order amongst your group.
Something went wrong when I entered the voucher code in the ticketshop
Please try again in 30 minutes. If it still doesn't work, please contact Paylogic at customerservice@paylogic.com

ticket 75 Tickets

I lost my ticket, what should I do?
Please try to search for 'Paylogic' in your inbox and also check your spam folder.
If this doesn't get you any results, please go to consumer.paylogic.nl/tickets, so we can resend your ticket(s) and/or confirmation e-mail to your mail address.
How can I get in touch for ticket questions?
Didn't find your answer? Please have a look at the FAQ of our ticketing customer support. Still haven't found your answer? You can contact them through their contact form and they will answer your question within 48 hours.
From which websites can I buy tickets?
Only buy your tickets at our official sales channel: the Awakenings website. This way you will never pay too much and you make sure your tickets are real.
In case the event is sold out, please check: www.ticketswap.com.

When a ticket is sold through Ticketswap, the ‘old’ ticket gets canceled and a new ticket is going to the new owner. The old ticket is not valid anymore and the seller is not able to put the ticket on Ticketswap again.

This is the ONLY official website to buy tickets when the event is sold out.
All tickets will be scanned and checked for authenticity at the entrance.
I've added Booking Protect to my order, how does this work?
From the 11th of March we have added a new service to our shop for our summer specials. We will implement this service in the future for all our events. If you have added refund protection to your order, this means a maximum amount of € 2000,- per order is protected. Check out the terms & conditions here.

If you would like to apply for a refund, click here.
For questions regarding your Refund Protection, please contact Booking Protect at refund@bookingprotect.com.
Why is the Booking Protect fee not being refunded or added to my voucher value?
Booking Protect is a protection service, which starts immediately after you’ve placed your order. It is from this time on that if anything were to happen in line with the terms and conditions of Booking Protect, you could make a refund request with Booking Protect. Whether a claim is made or not, the protection service was still provided and can therefore not be refunded. For all other questions regarding the coverage or refunds, please contact Booking Protect.

smile Personalization

Why do I need to personalize my ticket(s)?
All larger events are confronted with organizations and people that try to resell tickets for far too high prices. To prevent this, we ask ticket buyers to personalize all tickets by indicating the name of the person who will attend the event. By doing so, tickets will be available for a fair price and belong to an individual festival visitor. This also gives us the opportunity to send relevant event information to all respective festival visitors.
How do I personalize my ticket(s)?
After purchasing your ticket(s) you will receive an email confirmation from Paylogic of the ticket purchase. This email will not yet include your tickets. To receive your tickets, you first have to personalize them. In the email with the purchase confirmation, you will receive further information regarding the personalization process, such as the date from which it is possible to personalize your tickets.

For each ticket, personal information needs to be filled in, such as the full name and email address of the person attending the event. Be aware that the information has to be unique for each ticket and please use the names as mentioned on the respective identification documents (passport/ID card).

After filling in the information, you will receive your personalized tickets. If you have not received your tickets within 24 hours, please contact the Paylogic Customer Service via customerservice@paylogic.com.
Instructions for the main booker of the ticket(s)
  1. Open the email of your order confirmation that you received via Paylogic after you have purchased your tickets for Awakenings. Click on the link “PERSONALIZE NOW” in the email. This will bring you to the personalization page of Awakenings.
  2. Start personalizing your ticket Click on the button of the personalization page to start personalizing your Awakenings ticket.
  3. Create an Awakenings account.
  4. Personalize and claim your ticket. In your personal Awakenings account, you will see an overview of all tickets of your order. The first thing you need to do is to personalize and claim ONE ticket for yourself.
  5. Invite your friends (only applicable if you have purchased more than one ticket). After you have claimed your own ticket, return to the order overview by clicking “back to order”. If you have purchased more than one ticket, please invite your friends to the personalization process by clicking on “invite”. Select ‘copy link’ to copy the personalization link, which you can send to your friends. It is important that you do not send this link to people that are not part of your order, as this is the key to your tickets. Remember: ALL your friends need to personalize their tickets individually. They also need an Awakenings account for this.
  6. Receive your tickets. Once ALL tickets have been personalized individually by your friends, YOU (as the main booker) will receive them in your email. Please take note that the tickets will only be sent to you once every single ticket has been personalized.
  7. Send the tickets to your friends after receiving all the tickets, you can send them to your friends.
Instruction for those, who didn't buy ticket(s) themselves
  1. Open the invitation link to personalize your ticket. The main booker (the one who has purchased your ticket for you) sent you a link to start the personalization process. Click on that link. If you did not receive that link, please get in touch with the person who purchased the ticket for you and ask him/her to follow the instructions for the main booker (see above).
  2. Create an Awakenings account
  3. Personalize your ticket. Follow the instructions via the link.
  4. Receive your ticket from the main booker. As soon as every ticket holder has personalized their ticket, the main booker (so not you) will receive all tickets via email. Please ask the main booker for your ticket.
Until when do I have time to personalize my ticket(s)?
For ADE 2021; You can start personalizing your ticket(s) from 1 September on.

You do not have to personalize your tickets immediately; tickets can be personalized up to 48 hours before the event.
I forgot to personalize my tickets
Tickets can be personalized up to 48 hours before the event. In case you forgot to personalize your tickets on time, you will be contacted by Paylogic.
Should I bring an ID to the event?
Yes, before entering, the festival security can ask for your identification to check your name and age.

Please note that a copy of your identification document will not be accepted as a valid identification document. If there is another name on your ticket, access to the event can be denied. In such a case, the ticket cannot be refunded.

Do you have any other questions related to tickets? Please contact the customer service of Paylogic via customerservice@paylogic.com.
How can I change the name on my ticket?
In case the name on a ticket needs to be changed (because you want to invite someone else to the event), you can do so via the link listed below. Please note that a service fee of €1,90 per ticket will be charged. Therefore, please try to enter your details correctly the first time.
If you would like to change the name, please sent an email to info@awakenings.nl
I have a ticket but I cannot attend anymore, can I still sell my ticket through Ticketswap?
You can still sell your ticket through Ticketswap, after the personalization.

laugh 17 Rules & Regulations

What is the minimum age to get in?
At all our events, you have to be 18+. We check for ID at the entrance.
What are the COVID measurements?
The Dutch government expects that, after the summer, there is no more need for proof of testing/vaccination at the entrance of events. However we can never be sure and also the rules of traveling internationally can not be predicted upfront. If new rules come up in the future, we will let you know by email. Face masks are not mandatory, if you feel more safe wearing one, you are allowed to wear one.
Can I bring my medication?
If it is necessary to bring your medication to the event, you need to bring an official declaration of a doctor. In case of doubt, our First Aid crew (EMS) will check your medication and declaration.
Can I bring my e-cigarette and the complementary liquids?
It's allowed to bring your e-cigarette, but you cannot smoke inside. Please use the (outside) smoking areas. The complementary liquids are only allowed in sealed packaging.

bedroom Hotel packages

I have a question about my hotel for Awakenings Festival, who should I contact?
Booked a hotel for Awakenings Festival 2020? Please send an e-mail to travel@awakenings.nl.
How can I get in touch for hotel questions?
Booked a hotel during Awakenings Festival 2020? Please contact the hotel desk for questions: travel@awakenings.nl

organic 2 Sustainability

What does Awakenings do for sustainability?
We like to dance for many more years on our beautiful planet!
We are well aware of environmental impact and we strive to become a circulair festival. Please read here what we do, to make our festivals sustainable.
How does the deposit system on all cups, cans and bottles work?
During our events we will be working with a deposit system on all cups, cans and bottles we give out at the bars.
We would like to collect as many as possible, to make sure they can be recycled!

This is how it works:
1. At the entrance, after scanning your ticket, you’ll receive 1 free recycle token from us.
2. With each drink you order, you hand in your recycle token or an empty cup, can or bottle.
3. When you’re leaving the venue or you don’t want to have a new drink, you can hand in your empty cup / can or bottle at the bar or at one of the other recycle points. The bar staff will give you your recycle token in return.
4. There is an unique code on the recycle token, after the show you can go to out website and fill out the code, then you have a chance of winning prizes!

On this page you can fill out the code of your recycle token.