Customer support

smile NYE Specials at the Gashouder

When are the NYE Events in 2022/2023?
The Awakenings NYE Events are on 29 dec, 30 dec, 31 dec (all by night) and 1 January (by day). Click here to view all event info.
What are the rules and regulations of events at the Gashouder?
- Bring your happy face.
- Age 18+ (don't forget your ID).
- Always follow the instructions of staff, security and emergency services personnel.
- We have the right to refuse admittance without restitution of entrance fees.
- Before entering, our crew or security can ask for your identification to check your name and age.
- There is a possibility that proof of a negative test or proof of vaccination will be required to attend the event
- Always respect other visitors, no (sexual) harassment will be tolerated.
- No pets / fireworks / weapons / sharp or dangerous objects are allowed.
- No drugs are allowed, so all hard drugs, pills, powders, liquids, mushrooms and N20 (nitrous oxide/laughing gas) are forbidden.
Hash / weed (<5 grams) are tolerated (no pre-rolled joints!) only at our events in Amsterdam Gashouder.
- Security will thoroughly search everybody before and during the event.
- When hard drugs are found you will be removed from the event and you might be handed over to the police.
- You're not allowed to bring your own drinks/foods/beverages.
- Store your bags and jackets in our lockers.
- Camera surveillance and metal detectors are part of our and your safety.
- Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras / phones are allowed.
- Club oriented football shirts or shirts / stickers with offending lyrics / symbols etc. are not allowed.
- Football shirts of national teams are allowed.
- Please keep your shirt on.
- Masks are not allowed.
- Smoking is only allowed in the smoking areas, follow the "smoking signs".
- Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid/EHBO/EMS, they are your friends.
- It's forbidden to have commercial activities in and around the festival area, without agreement of the organisation.
- Large flags / inflatable objects are not allowed.
- No entrance after two hours from the end and no re-entrance after leaving the party!
Will there be lockers available at the Gashouder and what are the measurements?
Yes, there will be lockers available during our events in the Gashouder.

You can buy your locker ticket online before the event. You will receive (24 hours before the event) an e-ticket with your own locker number and a secret code, so this will avoid waiting at the locker desk.

If you bought your locker online and received the number and pincode, you will not be able to sell the locker e-ticket through Ticketswap anymore.

The locker measurements are:
Standard: H22 * B25 * D50 cm
Large: H36 * B25 * D50 cm
Till what time can I enter the event?
You can not enter after two hours from the end and no re-entrance after leaving the party!

So for example if the event is till 08:00, you are not allowed to enter after 06:00.
What is the best way to travel to the Gashouder?
Bikes
We’ve built a special bike parking close to the event. Follow the signs and park your bike there. Bikes parked at other inconvenient places will be removed due to safety regulations. Don’t forget to take your bike home: the bike-parking will be removed shortly after the event and bikes that are still there will be cut loose.

Special bike deals
Awakenings in the Gashouder can easily be reached by bike. To make it even easier for you to bike to the Gashouder, we've already figured out where you can rent a bike.

Het Zwarte Fietsenplan
Book online in advance here and get a 10% discount!

Public Transport
Amsterdam Sloterdijk Station is closed due to maintenance, please travel via Amsterdam Central Station and plan your travel with 9292.

Car
The address of the nearest parking is: Q-park Westerpark, Van Bleiswijkstraat 8, Amsterdam

If Q-park Westerpark is full, there is Parkbee.com (only available with Parkline or Parkmobile) on:

- Haarlemmerweg 504
- Van Hogendorpstraat 28
- Van Beuningenstraat 92
- De Wittenkade 24

Be aware not to leave valuables in your car, thieves with Bluetooth trackers seem to be active in the area.

Taxi
There will be a special taxi stand near the Gashouder, just follow the signs to get there. Remember there is a chance fewer taxis are available during the Holidays. And please beware of the illegal "taxi drivers" (called snorders). It's illegal to get in a taxi with them, and fines for using them can run very high.

Bolt/Uber
Travel easily, fast and comfortably with Uber/Bolt to your next destination, you will find your driver at the pick-up point near the Vredenhofweg. Please follow the pre-booked taxi signs.

First-time Bolt-user?

1. Download the Bolt app for iPhone or Android add your credit card. You can already do this now.

2. Enter the promo code ‘AWAKENINGS22’. You will get 50% discount (with a max of €10) on your first Bolt ride in the Netherlands (valid from 18-24 October).

3. Request your Bolt: Fill in your destination address in the Bolt app, check your pickup location and request. A driver will arrive in no-time.

compass 06 Awakenings Spring Festival

When and where is Awakenings Spring Festival?
Awakenings Spring Festival will take place on 13 & 14 May 2023, at Spaarnwoude.
Ticket options
Saturday ticket
€ 89,99 (incl. fee)

Sunday ticket
€ 71,50 (incl. fee)

Combi ticket - Saturday + Sunday
€ 155,99 (incl. fee)
Ticket sale
Pre-registration ticket sale: Wednesday, December 7th, 20:00 - Thursday December 8th 10:00 CET.

Regular ticket sale (if still available): Thursday December 8th 16:00.



Pre-register here to be the first with access to the ticket sale.
  • When you pre-register, you will receive a secret personal link to the ticket shop in your email on Wednesday, December 7th.
  • Pre-registration ticket sale starts December 7th, 20:00
  • If you have a voucher, you can enter it at the payment page (multiple vouchers can be added)
  • There is a possibility to pay afterwards or in installments with Klarna.
What are the rules and regulations of Awakenings Spring Festival?
- Bring your happy face.
- Age 18+ (don't forget your ID).
- Always follow the instructions of staff, security, and emergency services personnel.
- We have the right to refuse admittance without restitution of entrance fees.
- Before entering, our crew or security can ask for your identification to check your name and age.
- There is a possibility that proof of a negative test or proof of vaccination will be required to attend the event.
- Always respect other visitors, no (sexual) harassment will be tolerated.
- No pets / fireworks / weapons / sharp or dangerous objects are allowed.
- No drugs are allowed, so all (hard and soft) drugs, pills, powders, liquids, mushrooms, and N20 (nitrous oxide/laughing gas) are forbidden.
- No hash/weed is tolerated at this festival (only at our events in Amsterdam Gashouder)
- Security will thoroughly search everybody before and during the event.
- When hard drugs are found you will be removed from the event and you might be handed over to the police.
- You're not allowed to bring your own drinks/foods/beverages.
- Store your bags and jackets in our lockers.
- Camera surveillance and metal detectors are part of our and your safety.
- Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras/phones are allowed.
- Club-oriented football shirts, motorclub colors or shirts/stickers with offending lyrics/symbols etc. are not allowed.
- Football shirts of national teams are allowed.
- Please keep your shirt on.
- Masks are not allowed.
- Large flags / inflatable objects are not allowed.
- Smoking is only allowed outside, not in the tents.
- Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid / EHBO / EMS, they are your friends.
- It's forbidden to have commercial activities in and around the festival area, without the agreement of the organization.
- No entrance after two hours from the end and no re-entrance after leaving the party!
What is the best way to travel to Awakenings Spring Festival?
We have several travel options, like the shuttle bus from Amsterdam Sloterdijk, a direct bus from Amsterdam Centre or by bike.

Click here to view all options and information about travelling to Awakenings Festival.
Shuttle bus from Amsterdam Sloterdijk
These buses operate between Amsterdam Sloterdijk railway station and Awakenings Spring Festival. The first buses depart at 11:00 and they will continue driving to and from the festival throughout the duration of the festival.
A return ticket between Sloterdijk and Awakenings Festival costs 7,70 euros in pre-sale. (10 euro on location)
It is easy to buy bus tickets directly in our ticket shop.

Leaving the event
For your return trip back to Sloterdijk, keep in mind that there can be a short wait for the shuttle buses at the bus stop. Also be aware that it will take extra time gathering your things from the lockers and walking to the bus stop.

Facilities for visitors with a physical disability
At the shuttle bus station are no special facilities. However, the shuttle buses are accessible for you. It is recommended to arrive as early as possible and to avoid traveling at peak hours.
Note: these buses only go to Sloterdijk. If you want to go to Amsterdam city center, buy a City Centre Coach ticket in the ticket shop.
Accommodations
We have reserved limited cottages and hotel rooms near the festival site. Experience the festival at its fullest and book these while ordering tickets in our shop. All stays include a transfer to and from the festival.

happy sun Awakenings Summer Festival

What is the date and location of Awakenings Summer Festival?
7, 8, 9 July 2023.
At Hilvarenbeek
What are the opening and closing hours of the festival?
Friday 16:00 - 01:00
Saturday 13:00 - 01:00
Sunday 13:00 - 23:00
What kind of tickets will be available?
We will offer 2 types:
- Weekend tickets (Friday, Saturday & Sunday) including the campsite & night program.
- Day tickets: Friday, Saturday, Sunday or 3-day combi, without access to the campsite and night program.

For the weekend tickets, we have different campsite and accommodation options at the campsite. All options will be available soon!
Are there Shuttle busses?
Yes, there will be shuttle busses going from Tilburg train Station. You can buy these tickets in the ticketshop, while ordering your entrance tickets. All tickets are return tickets.
When can I personalize my tickets?
After the ticket sale starts, you will receive an email from Paylogic with the instructions.
What are the rules and regulations of Awakenings Summer Festival and the campsite?
- Bring your happy face.


- Age 18+ (don't forget your ID).


- Always follow the instructions of staff, security, and emergency services personnel.


- We have the right to refuse admittance without restitution of entrance fees.


- Before entering, our crew or security can ask for your identification to check your name and age.


- Because of Covid, there is a possibility that proof of a negative test or proof of vaccination will be required to attend the event.


- Always respect other visitors, no (sexual) harassment will be tolerated. In case you suffer anything of this kind, please turn to the staff of our First Aid, they are trained to help you.


- No pets/fireworks / weapons / sharp or dangerous objects are allowed.


- No drugs are allowed, so all (hard and soft) drugs, pills, powders, liquids, mushrooms, and N20 (nitrous oxide/laughing gas) are forbidden.


- No hash/weed is tolerated at this festival (only at our events in Amsterdam Gashouder)


- Security will thoroughly search everybody before and during the event.


- When hard drugs are found you will be removed from the event and you might be handed over to the police.


- For your own safety and of other visitors crowd surfing, climbing in trees or scaffoldings and starting a fire is not allowed.


- Swimming in the lake is only allowed at the designated areas and on designated hours.


- Public urinating is not allowed and is distasteful for others, smelly and completely unnecessary.


- Camera surveillance and metal detectors are part of our and your safety.


- Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras/phones are allowed.


- Club-oriented football shirts, motor club colors or shirts/stickers with offending lyrics/symbols etc. are not allowed.


- Football shirts of national teams are allowed.


- Please keep your shirt on.


- Masks that cover the eyes / whole face are not allowed. Only (Medical) face masks for covering the nose and mouth are allowed.


- Large flags / inflatable objects are not allowed.


- Smoking is only allowed outside.


- Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid / EHBO / EMS, they are your friends.


- It's forbidden to have commercial activities, without the agreement of the organization.





CAMPSITE:


- You may bring your own food for your own consumption.
- You may bring a total of 4,5L of liquid pro person, among which a maximum of 1L can be pre-mixed.
· All liquid must be sealed and packed in its original packaging
· Glass packaging is not allowed
· Pre-mixed only in original and sealed packaging (cans)
· Soft drinks are allowed
· Strong liquor (more than 15%) is not allowed

- Gas grills, stoves, fridges, beer kegs and jockey boxes are not allowed.- Small battery-powered speakers with a maximal volume of 80 dB(A) are allowed. Speakers with a volume more than 80 dB(A) are not allowed. Speakers size max 30 cm. Respect your neighbors!
- Candles are not allowed.


- Leave your spot clean, we have a leave no trace policy on the complete campgrounds.
How to travel to Awakenings Summer Festival?
Click here to see all the options.
What parking facilities for visitors with a physical disability do we provide?
Visiting on Saturday and/or Sunday? Please park your car at parking North. Send us an email so we can provide you with a code to buy your parking ticket.

car connect Awakenings Summer Festival - Campsite

What are the opening hours of our campsite?
Opening hours campsite
Opening: Friday 7 July 12:00
Closing: Monday 10 July 10:00

Relax Resort:
Bring your own and Pre-set up:
Friday 12:00 - Monday 10:00

Cottages and Safari tents:
Check in Friday 16:00
Check out Monday 10:00

Grand Camping:
Bring your own and Pre- set up:
Friday 12:00 – Monday 10:00

Cottages and Safari tents:
Check in Friday 15:00
Check out Monday 10:00

Camping location
The campsite is located at the Beekse Bergen in Hilvarenbeek. The campsite is directly at the festival grounds.

What are the sleeping options at the campsite?
Bring your own: This means, bring your own tent and stay on the large camp field.

Pre-Set up tents: This is a Pre-Set up tent included with beds, sleeping bed and light.

Cottages and Safari tents: This is a luxury accommodation.

We have created 2 different area's at our campsite. The Grand Camping is the regular campsite, everyone with a 3 day pass ticket can enter this campsite.

The Relax Resort is a separate area that can be only entered with a Relax Resort camping ticket.
Are you allowed to leave the campsite?
It’s only allowed to leave the campsite in case of emergency.
Showers and toilets
Our campsite is equipped with flush toilets and hot showers. You can use them 24/7 and are free of charge.

All toilet areas have a free drinking water tap.
Drinks
You may bring a total of 4,5L of liquid per person, among which a maximum of 1L can be alcohol or pre-mixed.
· All liquid must be sealed and packed in its original packaging
· Glass packaging is not allowed
· Pre-mixed only in original and sealed packaging (cans)
· Soft drinks are allowed
· Strong liquor (more than 15% alcohol) is not allowed
Food
We sell a 100% vegetarian delicious food menu at the Festival and Campsite. You are also allowed to bring your own food to the camping, not to the festival.

Open fires, camping stoves and BBQs are not allowed.
Camping store
We have multiple stores where you can buy food, drinks, camping necessities and hygiene products.
Lockers on the campsite
We provide plenty of lockers for everyone. The weekend-lockers are situated at the festival entrance and are accessible 24/7. You can buy your locker online or at the festival.
Electricity
Camp as if it was meant to be: there’s no electricity available near your tent. That’s why we ask you to leave your computers and big sound sets at home. At the showers, there are sockets available for hair straighteners, blowdryers and shavers.

You can purchase a portable charger nearby the information desk. You can also rent one at the locker desk.

All pre-set up tents at the Relax Resort have electricity, as well as all cottages and safari tents.
Sprays
Sprays are not allowed. Please bring a roll-on deodorant roller and sunscreen.
Large items
Please note that the entrance gates are 90 centimeter wide, you can’t bring carts wider than that.
First aid
There will be a first aid at the festival as well as on the campsite. Please do not hesitate to visit them for any questions.
Bring your medication
You are allowed to bring your medication in combination with an official doctor’s note, this will be checked at the entrance.
Breast pump station
Bring your breast pump to our First aid stand for a private place to pump and store.
Celebrate safe
Party safe! Our Celebrate Safe stand is there for you, you will find them at the festival grounds. If you have a question, need any support or you need advice do not hesitate to visit them.
What are the rules and regulations of Awakenings Summer Festival and the campsite?
- Bring your happy face.


- Age 18+ (don't forget your ID).


- Always follow the instructions of staff, security, and emergency services personnel.


- We have the right to refuse admittance without restitution of entrance fees.


- Before entering, our crew or security can ask for your identification to check your name and age.


- Because of Covid, there is a possibility that proof of a negative test or proof of vaccination will be required to attend the event.


- Always respect other visitors, no (sexual) harassment will be tolerated. In case you suffer anything of this kind, please turn to the staff of our First Aid, they are trained to help you.


- No pets/fireworks / weapons / sharp or dangerous objects are allowed.


- No drugs are allowed, so all (hard and soft) drugs, pills, powders, liquids, mushrooms, and N20 (nitrous oxide/laughing gas) are forbidden.


- No hash/weed is tolerated at this festival (only at our events in Amsterdam Gashouder)


- Security will thoroughly search everybody before and during the event.


- When hard drugs are found you will be removed from the event and you might be handed over to the police.


- For your own safety and of other visitors crowd surfing, climbing in trees or scaffoldings and starting a fire is not allowed.


- Swimming in the lake is only allowed at the designated areas and on designated hours.


- Public urinating is not allowed and is distasteful for others, smelly and completely unnecessary.


- Camera surveillance and metal detectors are part of our and your safety.


- Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras/phones are allowed.


- Club-oriented football shirts, motor club colors or shirts/stickers with offending lyrics/symbols etc. are not allowed.


- Football shirts of national teams are allowed.


- Please keep your shirt on.


- Masks that cover the eyes / whole face are not allowed. Only (Medical) face masks for covering the nose and mouth are allowed.


- Large flags / inflatable objects are not allowed.


- Smoking is only allowed outside.


- Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid / EHBO / EMS, they are your friends.


- It's forbidden to have commercial activities, without the agreement of the organization.





CAMPSITE:


- You may bring your own food for your own consumption.
- You may bring a total of 4,5L of liquid pro person, among which a maximum of 1L can be pre-mixed.
· All liquid must be sealed and packed in its original packaging
· Glass packaging is not allowed
· Pre-mixed only in original and sealed packaging (cans)
· Soft drinks are allowed
· Strong liquor (more than 15%) is not allowed

- Gas grills, stoves, fridges, beer kegs and jockey boxes are not allowed.- Small battery-powered speakers with a maximal volume of 80 dB(A) are allowed. Speakers with a volume more than 80 dB(A) are not allowed. Speakers size max 30 cm. Respect your neighbors!
- Candles are not allowed.


- Leave your spot clean, we have a leave no trace policy on the complete campgrounds.
Can I bring my own drink to the festival ground?
When you sleep on our campsite you can not bring your own drinks to the festival ground.

save planet Recycle token

How can I win with my recycle token?
You can fill out your token here.
Fill out recycle token

smile Personalization of tickets

Do we need to personalize our tickets?
Yes you will need to personalize your tickets for all our events.

Bought your ADE Ticket through the ADE Website? Then you will directly receive your e-tickets and personalization is not necessary.


Why do I need to personalize my ticket(s)?
All larger events are confronted with organizations and people that try to resell tickets for far too high prices. To prevent this, we ask ticket buyers to personalize all tickets by indicating the name of the person who will attend the event. By doing so, tickets will be available for a fair price and belong to an individual festival visitor. This also gives us the opportunity to send relevant event information to all respective festival visitors.
Does the name on the ticket needs to be the same as on my ID?
We need to recognize your name on the ticket with first and lastname.

OK way of personalization:
Name on passport: C.H.A. Example
Name on ticket: Claire Example
or
Name on ticket: C. Example

NOT OK:
Name on passport: C.H.A. Example
Name on ticket: Claire E.
How do I personalize my ticket(s)?
After purchasing your ticket(s) you will receive an email confirmation from Paylogic of the ticket purchase. This email will not yet include your tickets. To receive your tickets, you first have to personalize them. In the email with the purchase confirmation, you will receive further information regarding the personalization process, such as the date from which it is possible to personalize your tickets.

For each ticket, personal information needs to be filled in, such as the full name and email address of the person attending the event. Be aware that the information has to be unique for each ticket and please use the names as mentioned on the respective identification documents (passport/ID card).

Step 1: Booker will receive email from Paylogic with link to the personalization-environment

Step 2: Booker will arrive in the ‘My order’ personalization environment

Step 3: Click on ‘Personalize’ and then on ‘Claim’

Step 4: Fill out data

Step 5 (optional): If you have multiple tickets, click on 'send' to send an invite to the co-visitor

After filling in the information, you will receive your personalized tickets. If you have not received your tickets within 24 hours, please contact the Paylogic Customer Service via customerservice@paylogic.com.
Instructions for the main booker of the ticket(s)
  1. Open the email of your order confirmation that you received via Paylogic after you have purchased your tickets for Awakenings. Click on the link “PERSONALIZE NOW” in the email. This will bring you to the personalization page of Awakenings.
  2. Start personalizing your ticket Click on the button of the personalization page to start personalizing your Awakenings ticket.
  3. Create an Awakenings account.
  4. Personalize and claim your ticket. In your personal Awakenings account, you will see an overview of all tickets of your order. The first thing you need to do is to personalize and claim ONE ticket for yourself.
  5. Invite your friends (only applicable if you have purchased more than one ticket). After you have claimed your own ticket, return to the order overview by clicking “back to order”. If you have purchased more than one ticket, please invite your friends to the personalization process by clicking on “invite”. Select ‘copy link’ to copy the personalization link, which you can send to your friends. It is important that you do not send this link to people that are not part of your order, as this is the key to your tickets. Remember: ALL your friends need to personalize their tickets individually. They also need an Awakenings account for this.
  6. Receive your tickets. Once ALL tickets have been personalized individually by your friends, YOU (as the main booker) will receive them in your email. Please take note that the tickets will only be sent to you once every single ticket has been personalized.
  7. Send the tickets to your friends after receiving all the tickets, you can send them to your friends.
Instruction for those, who didn't buy ticket(s) themselves
  1. Open the invitation link to personalize your ticket. The main booker (the one who has purchased your ticket for you) sent you a link to start the personalization process. Click on that link. If you did not receive that link, please get in touch with the person who purchased the ticket for you and ask him/her to follow the instructions for the main booker (see above).
  2. Create an Awakenings account
  3. Personalize your ticket. Follow the instructions via the link.
  4. Receive your ticket from the main booker. As soon as every ticket holder has personalized their ticket, the main booker (so not you) will receive all tickets via email. Please ask the main booker for your ticket.
Until when do I have time to personalize my ticket(s)?
You do not have to personalize your tickets immediately; tickets can be personalized up to 48 hours before the event.
I forgot to personalize my tickets
Tickets can be personalized up to 48 hours before the event. In case you forgot to personalize your tickets on time, you will be contacted by Paylogic.
Should I bring an ID to the event?
Yes, before entering, the festival security can ask for your identification to check your name and age.

Please note that a copy of your identification document will not be accepted as a valid identification document. If there is another name on your ticket, access to the event can be denied. In such a case, the ticket cannot be refunded.

Do you have any other questions related to tickets? Please contact the customer service of Paylogic via customerservice@paylogic.com.
I have a ticket but I cannot attend anymore, can I still sell my ticket through Ticketswap?
You can still sell your ticket through Ticketswap (after the personalization).
How can I change the name on the ticket?
You can change the name of the ticket(s) in your order through the Paylogic MyOrder page.

Please note that the new order will always be on the name of the main buyer of the original order. Also, the name change will be paid by the main buyer of the original order.

To change the name on your ticket, please follow these steps:
1. Go to the MyOrder page via de 'Manage order' button in the confirmation mail, or request it again through this link.
2. Select 'Name Change'
3. Fill in the email address of new attendee
4. Proceed to check out ( name change request is sent upon checkout completion)
5. New attendee can personalise new ticket through the button in the invite email

ticket 75 Tickets

I lost my ticket, what should I do?
Please try to search for 'Paylogic' in your inbox and also check your spam folder.
If this doesn't get you any results, please go to consumer.paylogic.nl/tickets, so we can resend your ticket(s) and/or confirmation e-mail to your mail address.
How can I get in touch for ticket questions?
Didn't find your answer? Please have a look at the FAQ of our ticketing customer support. Still haven't found your answer? You can contact them through their contact form and they will answer your question within 48 hours.
From which websites can I buy tickets?
Only buy your tickets at our official sales channel: the Awakenings website. This way you will never pay too much and you make sure your tickets are real.
In case the event is sold out, please check: www.ticketswap.com.

When a ticket is sold through Ticketswap, the ‘old’ ticket gets canceled and a new ticket is going to the new owner. The old ticket is not valid anymore and the seller is not able to put the ticket on Ticketswap again.

This is the ONLY official website to buy tickets when the event is sold out.
All tickets will be scanned and checked for authenticity at the entrance.
I've added Booking Protect to my order, how does this work?
If you have added refund protection to your order, this means a maximum amount of € 2000,- per order is protected. Basically, it covers your entrance-, locker-, parking tickets, and accommodation if you book it through us. Merchandise will not be refunded. Check out the terms & conditions for being able to request a refund here.

If you would like to apply for a refund, click here.
For questions regarding your Refund Protection, please contact Booking Protect at refund@bookingprotect.com.
Why is the Booking Protect fee not being refunded or added to my voucher value?
Booking Protect is a protection service, which starts immediately after you’ve placed your order. It is from this time on that if anything were to happen in line with the terms and conditions of Booking Protect, you could make a refund request with Booking Protect. Whether a claim is made or not, the protection service was still provided and can therefore not be refunded. For all other questions regarding the coverage or refunds, please contact Booking Protect.
Which countries does Ticketswap support to re-sell my ticket?
Click here to see which countries Ticketswap does support to re-sell your ticket(s).
How does payment method Klarna work?
In our shop, one of the payment methods is Klarna, giving you the opportunity to pay the total amount in 30 days / 3 terms instead of at once. Any questions about Klarna? Visit their customer support page here.

alien 33 COVID Info

What are the Covid Rules?
On March 15th 2022, the government has announced that all restrictions for events regarding covid will be lifted. This means you won't have to show a negative covid-test or proof of vaccination upon arrival at one of our events.
When you are traveling to the Netherlands from another country, you don't have to show a negative covid-test or proof of vaccination at the events either.

laugh 17 Rules & Regulations

What is the minimum age to get in?
At all our events, you have to be 18+. We check for ID at the entrance.
Can I bring my medication?
If it is necessary to bring your medication to the event, you need to bring an official declaration of a doctor. In case of doubt, our First Aid crew (EMS) will check your medication and declaration.
Can I bring my e-cigarette and the complementary liquids?
It's allowed to bring your e-cigarette, but you cannot smoke inside. Please use the (outside) smoking areas. The complementary liquids are only allowed in sealed packaging.
What are the rules and regulations of Awakenings Summer Festival and the campsite?
- Bring your happy face.


- Age 18+ (don't forget your ID).


- Always follow the instructions of staff, security, and emergency services personnel.


- We have the right to refuse admittance without restitution of entrance fees.


- Before entering, our crew or security can ask for your identification to check your name and age.


- Because of Covid, there is a possibility that proof of a negative test or proof of vaccination will be required to attend the event.


- Always respect other visitors, no (sexual) harassment will be tolerated. In case you suffer anything of this kind, please turn to the staff of our First Aid, they are trained to help you.


- No pets/fireworks / weapons / sharp or dangerous objects are allowed.


- No drugs are allowed, so all (hard and soft) drugs, pills, powders, liquids, mushrooms, and N20 (nitrous oxide/laughing gas) are forbidden.


- No hash/weed is tolerated at this festival (only at our events in Amsterdam Gashouder)


- Security will thoroughly search everybody before and during the event.


- When hard drugs are found you will be removed from the event and you might be handed over to the police.


- For your own safety and of other visitors crowd surfing, climbing in trees or scaffoldings and starting a fire is not allowed.


- Swimming in the lake is only allowed at the designated areas and on designated hours.


- Public urinating is not allowed and is distasteful for others, smelly and completely unnecessary.


- Camera surveillance and metal detectors are part of our and your safety.


- Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras/phones are allowed.


- Club-oriented football shirts, motor club colors or shirts/stickers with offending lyrics/symbols etc. are not allowed.


- Football shirts of national teams are allowed.


- Please keep your shirt on.


- Masks that cover the eyes / whole face are not allowed. Only (Medical) face masks for covering the nose and mouth are allowed.


- Large flags / inflatable objects are not allowed.


- Smoking is only allowed outside.


- Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid / EHBO / EMS, they are your friends.


- It's forbidden to have commercial activities, without the agreement of the organization.





CAMPSITE:


- You may bring your own food for your own consumption.
- You may bring a total of 4,5L of liquid pro person, among which a maximum of 1L can be pre-mixed.
· All liquid must be sealed and packed in its original packaging
· Glass packaging is not allowed
· Pre-mixed only in original and sealed packaging (cans)
· Soft drinks are allowed
· Strong liquor (more than 15%) is not allowed

- Gas grills, stoves, fridges, beer kegs and jockey boxes are not allowed.- Small battery-powered speakers with a maximal volume of 80 dB(A) are allowed. Speakers with a volume more than 80 dB(A) are not allowed. Speakers size max 30 cm. Respect your neighbors!
- Candles are not allowed.


- Leave your spot clean, we have a leave no trace policy on the complete campgrounds.

bulb Voucher

How does the voucher work?
You have received an email from Paylogic, containing the electronic voucher. The email will contain information of the exact fulfillment. If you would like to purchase tickets for another Awakenings event, you can submit the voucher code during the check-out process in our ticketshop. The voucher will remain valid until December 31, 2022 and can be used for all upcoming Awakenings events.
What will the amount of the voucher be?
The amount of the voucher will be equal to your order plus ticket fees (excluding merchandise, shipment costs and insurance). If you have bought your ticket through Ticketswap, the amount will be the amount of the order as placed on ticketswap.
Do I have to spend the amount of the voucher all at once?
You will receive a voucher for the total order amount of your order, for example 100,- euro.
If you spend 60,- euro on a new ticket, for example for one of our NYE events, after you have completed that order, you will receive a new voucher with the remaining amount of 40,- euro.
If you then buy a next ticket which is 50,- euro, you can enter the voucher and will have to pay the remaining amount of 10,- euro extra with your creditcard, Paypal or iDeal.
Until when will the voucher be valid?
The voucher will be valid until March 1, 2023.
Can I split the credit between the friends I purchased tickets for?
The vouchers will be issued to the original buyer, who placed the order. This unfortunately means it is not possible to break down the order.
One of my group members is no longer able to attend, what will happen to my booking?
It is only possible to process the preferred option of the entire order. This unfortunately means it is not possible to break down the order amongst your group.
Something went wrong when I entered the voucher code in the ticketshop
Please try again in 30 minutes. If it still doesn't work, please contact Paylogic at customerservice@paylogic.com
Can I use multiple vouchers to pay for a large order?
Yes you can enter multiple vouchers at the payment step of the ticketshop.

organic 2 Sustainability

What does Awakenings do for sustainability?
We like to dance for many more years on our beautiful planet!
We are well aware of environmental impact and we strive to become a circulair festival. Please read here what we do, to make our festivals sustainable.
How does the deposit system on all cups, cans and bottles work?
During our events we will be working with a deposit system on all cups, cans and bottles we give out at the bars.
We would like to collect as many as possible, to make sure they can be recycled!

This is how it works:
1. At the entrance, after scanning your ticket, you’ll receive 1 free recycle token from us.
2. With each drink you order, you hand in your recycle token or an empty cup, can or bottle.
3. When you’re leaving the venue or you don’t want to have a new drink, you can hand in your empty cup / can or bottle at the bar or at one of the other recycle points. The bar staff will give you your recycle token in return.
4. There is an unique code on the recycle token, after the show you can go to out website and fill out the code, then you have a chance of winning prizes!

On this page you can fill out the code of your recycle token.

wheelchair 2 Visitors with a physical or sensory disability

Measures for our visitors with a physical or sensory disability
We want Awakenings to be accessible for everyone. Therefore, we have taken the following measures;

  • For our indoor shows, all floors are at ground level, making the venue fully navigable for people with mobility disabilities.
  • The outdoor festivals are also provided with paved paths and road plates leading to all areas. Ramps are placed to ensure easy access.
  • You can enter the venue with your e-ticket, at the guestlist entrance, which is a wider path.
  • Are you coming together with a companion? They will be provided access after contacting us per e-mail (info@awakenings.nl).
  • There is always a First Aid stand available.
  • We have a spectacular light and laser show. Is the show becoming a bit too overwhelming? You can take a break in our chill area.
  • When feeling too crowded, we always have a stand accessible close to the largest stages where you can continue watching the show while seated. Note that this stand is only accessible by stairs.
  • Earplugs and sunglasses are available at the merchandise stands.
  • At every toilet area, there are disabled toilet facilities. Don’t hesitate to ask our staff if you need assistance.
  • For our outdoor festivals, you can get a parking ticket which provides a spot closer to the entrance by contacting us at info@awakenings.nl

  • If you have any other questions or special requests concerning accessibility, please get in touch at info@awakenings.nl. If you have any questions during the events, please don’t hesitate to turn to our Security or First Aid staff.

Hi, How can we help?

At Awakenings we’re here to support you whenever we can. Find your answer below in our FAQ.
If that didn’t help, you can always contact us.