Hi, How can we help?

At Awakenings we’re here to support you whenever we can. Find your answer below in our FAQ. If that didn’t help, you can always contact us.

support 16 NYE Events at Gashouder

Will the NYE events take place, now the Netherlands has a new lockdown?
The Dutch Government announced a lockdown in the Netherlands till the 18th of December.

For now, we hope to dance together during our NYE events at the Gashouder in Amsterdam.

If the rules change again within a few weeks and we are forced to cancel our NYE events, we will contact all ticket buyers and we will refund your tickets within 7 days.
When can I personalize my tickets?
You can start personalizing your ticket from 10 december on. You will receive an email from Paylogic on 10 December with the instructions.
Till what time can I enter the Gashouder?
You can not enter after two hours from the end and no re-entrance after leaving the party!

So for example if the event is till 08:00, you are not allowed to enter after 06:00.
What is the best way to travel to the Gashouder?
Bikes
We’ve built a special bike parking close to the event. Follow the signs and park your bike there. Bikes parked at other inconvenient places will be removed due to safety regulations. Don’t forget to take your bike home: the bike-parking will be removed shortly after the event and bikes that are still there will be cut loose.

Special bike deals
Awakenings in the Gashouder can easily be reached by bike. To make it even easier for you to bike to the Gashouder, we've already figured out where you can rent a bike. Below you can see where you can rent a bike and for what price:

Het Zwarte Fietsenplan
13 locations
Opening hours
Monday till Friday: 08:00 - 20:00
Saturday and Sunday: 09:00 - 19:00
Show the last info mail and get a 10% discount!

Public Transport
Plan your travel with 9292 and be aware that during holidays traveling schedules of public transport may be different from their regular schedules.

Car
The address of the nearest parking is: Q-park Westerpark, Van Bleiswijkstraat 8, Amsterdam

If Q-park Westerpark is full, there is Parkbee.com (only available with Parkline or Parkmobile) on:

- Haarlemmerweg 504
- Van Hogendorpstraat 28
- Van Beuningenstraat 92
- De Wittenkade 24

Be aware not to leave valuables in your car, thieves with bluetooth trackers seem to be active in the area.

Taxi
There will be a special taxi-stand near the Gashouder, just follow the signs to get to there. Remember there is a chance fewer taxis are available during the Holidays. And please beware of the illegal "taxi drivers" (called snorders). It's illegal to get in the taxi with them, fines for using them can run very high.

Uber
Travel easily, fast and comfortable with Uber to your next destination, you will find your driver at the pick up point near the Vredenhofweg. Please follow the pre-booked taxi signs.
What are the rules and regulations of events at the Gashouder?
- Bring your happy face.
- Age 18+ (don't forget your ID).
- Always follow the instructions of staff, security and emergency services personnel.
- We have the right to refuse admittance without restitution of entrance fees.
- Before entering, our crew or security can ask for your identification to check your name and age.
- There is a possibility that proof of a negative test or proof of vaccination will be required to attend the event
- Always respect other visitors, no (sexual) harassment will be tolerated.
- No pets / fireworks / weapons / sharp or dangerous objects are allowed.
- No drugs are allowed, so all hard drugs, pills, powders, liquids, mushrooms and N20 (nitrous oxide/laughing gas) are forbidden.
Hash / weed (<5 grams) are tolerated (no pre-rolled joints!) only at our events in Amsterdam Gashouder.
- Security will thoroughly search everybody before and during the event.
- When hard drugs are found you will be removed from the event and you might be handed over to the police.
- You're not allowed to bring your own drinks/foods/beverages.
- Store your bags and jackets in our lockers.
- Camera surveillance and metal detectors are part of our and your safety.
- Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras / phones are allowed.
- Club oriented football shirts or shirts / stickers with offending lyrics / symbols etc. are not allowed.
- Football shirts of national teams are allowed.
- Please keep your shirt on.
- Masks are not allowed.
- Smoking is only allowed in the smoking areas, follow the "smoking signs".
- Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid/EHBO/EMS, they are your friends.
- It's forbidden to have commercial activities in and around the festival area, without agreement of the organisation.
- Large flags / inflatable objects are not allowed.
- No entrance after two hours from the end and no re-entrance after leaving the party!

save planet Awakenings Easter Gashouder 2022

What is the new date of Awakenings Easter 2022?
Awakenings Easter 2022 is scheduled to take place from Thursday 14th – Sunday 17th of April 2022.
Are my locker/parking tickets from 2020 still valid for 2022?
Yes, they are still valid.
I bought my Easter ticket via Ticketswap, will I get a refund and how much will this be?
Awakenings has a partnership with Ticketswap. This means all tickets sold through Ticketswap have been canceled and reissued on the name of the new buyer. The new buyers have the same rights as ticket buyers that bought at Paylogic, so the value of the original ticket (incl service fee). The refund needs to be requested at Ticketswap. info@ticketswap.com
I bought a ticket via ticket reseller X, will my ticket also be honored for the new date?
We are not able to give you any information regarding other unofficial ticket resellers such as Marktplaats, Tickets4u, Tickettack etc., as there is no official partnership between us. You could try to get in contact with the reseller and/or with the person that has sold you (a) ticket(s) as he/she will be receive an email with information regarding the current situation.
I booked a hotel and/or flight myself, can I get a refund for this?
Unfortunately, it is beyond our control to assist you in obtaining alternative solutions / refunds for products purchased by companies other than our official ticketing company, Paylogic. We advise you to check in with the company you booked your hotel and/or flight with, we’ve learned from our experience that they probably can help you out in this situation.

compass 06 Awakenings Easter Festival 2022

What is the new date of Awakenings Festival 2022?
In 2022, we will have 2 Awakenings Festivals!

Awakenings | Easter Festival
16 + 17 April, Spaarnwoude

Lineup release: 23 November

Ticket sale:
Tuesday, November 30
16:00 Start ticket sale for voucher owners (48 hours)
Thursday, December 21
6:00 Start ticket sale for people who pre-registered (24 hours).
Friday, December 3
16:00 Start general ticket sale
(There will only be a general sale if there are still tickets available).

Awakenings | Summer Festival 2022
July 29, 30, & 31. Hilvarenbeek

Lineup release & start ticket sale: January.

I have tickets for Awakenings Festival 2020, what are my options?
We have emailed all ticket holders. Please view all info on this page.
I want to exchange my ticket to a voucher or refund
You can use this Paylogic tool.
Deadline is Sunday 28th, 23:59
I have chosen to exchange my Festival / Easter Gashouder 2020 ticket to a voucher, but I have not received my voucher yet.
You will receive your voucher code on Monday, 29th of November between 9:00 - 12:00 CET. Please check your spam box, it's send by Paylogic.

If you haven't received it after this time, please send an email to info@awakenings.nl with your order number.
What are the rules and regulations of Awakenings Easter Festival?
- Bring your happy face.
- Age 18+ (don't forget your ID).
- Always follow the instructions of staff, security, and emergency services personnel.
- We have the right to refuse admittance without restitution of entrance fees.
- Before entering, our crew or security can ask for your identification to check your name and age.
- There is a possibility that proof of a negative test or proof of vaccination will be required to attend the event.
- Always respect other visitors, no (sexual) harassment will be tolerated.
- No pets/fireworks/weapons / sharp or dangerous objects are allowed.
- No drugs are allowed, so all (hard and soft) drugs, pills, powders, liquids, mushrooms, and N20 (nitrous oxide/laughing gas) are forbidden.
- No hash/weed is tolerated at this festival (only at our events in Amsterdam Gashouder)
- Security will thoroughly search everybody before and during the event.
- When hard drugs are found you will be removed from the event and you might be handed over to the police.
- You're not allowed to bring your own drinks/foods/beverages.
- Store your bags and jackets in our lockers.
- Camera surveillance and metal detectors are part of our and your safety.
- Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras/phones are allowed.
- Club-oriented football shirts or shirts/stickers with offending lyrics/symbols etc. are not allowed.
- Football shirts of national teams are allowed.
- Please keep your shirt on.
- Masks are not allowed.
- Large flags / inflatable objects are not allowed.
- Smoking is only allowed outside, not in the tents.
- Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid/EHBO/EMS, they are your friends.
- It's forbidden to have commercial activities in and around the festival area, without the agreement of the organization.
- No entrance after two hours from the end and no re-entrance after leaving the party!

happy sun Awakenings Summer Festival 2022

What is the date and location of Awakenings Summer Festival?
29, 30, 31 July 2022.
At Hilvarenbeek
When will the lineup be released?
We will release the lineup in January. You can expect an all-star Awakenings lineup!

With an added day, we have more space for experimentation, meaning that many sub-genres and young and upcoming talent will be well-represented at the festival.
What kind of tickets will be available?
We will offer 2 types:
- Weekend tickets (Friday, Saturday & Sunday) including the campsite.
- Day tickets: Saturday or Sunday.

For the weekend tickets, we have different campsite and accommodation options at the campsite;
  • Bring your own tent
  • Pre-set up tent
  • Glamping
  • Bungalow
  • Hotel (close to the festival incl direct transportation)

In January, we will have all options on our website so you have plenty of time to shop around before ticket sales starts.
When does the ticket sale start?
The ticket sale will start in January. Make sure to pre-register to get early access to the ticket sale.
I have tickets for Awakenings Festival 2020, what are my options?
We have emailed all ticket holders. Please view all info on this page.

alien 33 COVID Info

What are the COVID rules?
Please view this page for the latest COVID rules and measurements.

bulb Voucher

How does the voucher work?
You have received an email from Paylogic, containing the electronic voucher. The email will contain information of the exact fulfillment. If you would like to purchase tickets for another Awakenings event, you can submit the voucher code during the check-out process in our ticketshop. The voucher will remain valid until December 31, 2022 and can be used for all upcoming Awakenings events.
What will the amount of the voucher be?
The amount of the voucher will be equal to your order plus ticket fees (excluding merchandise, shipment costs and insurance). If you have bought your ticket through Ticketswap, the amount will be the amount of the order as placed on ticketswap.
Do I have to spend the amount of the voucher all at once?
You will receive a voucher for the total order amount of your order, for example 100,- euro.
If you spend 60,- euro on a new ticket, for example for one of our NYE events, after you have completed that order, you will receive a new voucher with the remaining amount of 40,- euro.
If you then buy a next ticket which is 50,- euro, you can enter the voucher and will have to pay the remaining amount of 10,- euro extra with your creditcard, Paypal or iDeal.
Until when will the voucher be valid?
The voucher will be valid until December 31, 2022.
Can I split the credit between the friends I purchased tickets for?
The vouchers will be issued to the original buyer, who placed the order. This unfortunately means it is not possible to break down the order.
One of my group members is no longer able to attend, what will happen to my booking?
It is only possible to process the preferred option of the entire order. This unfortunately means it is not possible to break down the order amongst your group.
Something went wrong when I entered the voucher code in the ticketshop
Please try again in 30 minutes. If it still doesn't work, please contact Paylogic at customerservice@paylogic.com
Can I use multiple vouchers to pay for a large order?
We are adding this option to the ticketshop and this will be ready when the sale of Awakenings Summer Festival starts.

ticket 75 Tickets

I lost my ticket, what should I do?
Please try to search for 'Paylogic' in your inbox and also check your spam folder.
If this doesn't get you any results, please go to consumer.paylogic.nl/tickets, so we can resend your ticket(s) and/or confirmation e-mail to your mail address.
How can I get in touch for ticket questions?
Didn't find your answer? Please have a look at the FAQ of our ticketing customer support. Still haven't found your answer? You can contact them through their contact form and they will answer your question within 48 hours.
From which websites can I buy tickets?
Only buy your tickets at our official sales channel: the Awakenings website. This way you will never pay too much and you make sure your tickets are real.
In case the event is sold out, please check: www.ticketswap.com.

When a ticket is sold through Ticketswap, the ‘old’ ticket gets canceled and a new ticket is going to the new owner. The old ticket is not valid anymore and the seller is not able to put the ticket on Ticketswap again.

This is the ONLY official website to buy tickets when the event is sold out.
All tickets will be scanned and checked for authenticity at the entrance.
I've added Booking Protect to my order, how does this work?
If you have added refund protection to your order, this means a maximum amount of € 2000,- per order is protected. Check out the terms & conditions for being able to request a refund here.

If you would like to apply for a refund, click here.
For questions regarding your Refund Protection, please contact Booking Protect at refund@bookingprotect.com.
Why is the Booking Protect fee not being refunded or added to my voucher value?
Booking Protect is a protection service, which starts immediately after you’ve placed your order. It is from this time on that if anything were to happen in line with the terms and conditions of Booking Protect, you could make a refund request with Booking Protect. Whether a claim is made or not, the protection service was still provided and can therefore not be refunded. For all other questions regarding the coverage or refunds, please contact Booking Protect.

laugh 17 Rules & Regulations

What is the minimum age to get in?
At all our events, you have to be 18+. We check for ID at the entrance.
Can I bring my medication?
If it is necessary to bring your medication to the event, you need to bring an official declaration of a doctor. In case of doubt, our First Aid crew (EMS) will check your medication and declaration.
Can I bring my e-cigarette and the complementary liquids?
It's allowed to bring your e-cigarette, but you cannot smoke inside. Please use the (outside) smoking areas. The complementary liquids are only allowed in sealed packaging.
What are the rules and regulations of Awakenings Easter Festival?
- Bring your happy face.
- Age 18+ (don't forget your ID).
- Always follow the instructions of staff, security, and emergency services personnel.
- We have the right to refuse admittance without restitution of entrance fees.
- Before entering, our crew or security can ask for your identification to check your name and age.
- There is a possibility that proof of a negative test or proof of vaccination will be required to attend the event.
- Always respect other visitors, no (sexual) harassment will be tolerated.
- No pets/fireworks/weapons / sharp or dangerous objects are allowed.
- No drugs are allowed, so all (hard and soft) drugs, pills, powders, liquids, mushrooms, and N20 (nitrous oxide/laughing gas) are forbidden.
- No hash/weed is tolerated at this festival (only at our events in Amsterdam Gashouder)
- Security will thoroughly search everybody before and during the event.
- When hard drugs are found you will be removed from the event and you might be handed over to the police.
- You're not allowed to bring your own drinks/foods/beverages.
- Store your bags and jackets in our lockers.
- Camera surveillance and metal detectors are part of our and your safety.
- Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras/phones are allowed.
- Club-oriented football shirts or shirts/stickers with offending lyrics/symbols etc. are not allowed.
- Football shirts of national teams are allowed.
- Please keep your shirt on.
- Masks are not allowed.
- Large flags / inflatable objects are not allowed.
- Smoking is only allowed outside, not in the tents.
- Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid/EHBO/EMS, they are your friends.
- It's forbidden to have commercial activities in and around the festival area, without the agreement of the organization.
- No entrance after two hours from the end and no re-entrance after leaving the party!

smile Personalization of tickets

Why do I need to personalize my ticket(s)?
All larger events are confronted with organizations and people that try to resell tickets for far too high prices. To prevent this, we ask ticket buyers to personalize all tickets by indicating the name of the person who will attend the event. By doing so, tickets will be available for a fair price and belong to an individual festival visitor. This also gives us the opportunity to send relevant event information to all respective festival visitors.
How do I personalize my ticket(s)?
After purchasing your ticket(s) you will receive an email confirmation from Paylogic of the ticket purchase. This email will not yet include your tickets. To receive your tickets, you first have to personalize them. In the email with the purchase confirmation, you will receive further information regarding the personalization process, such as the date from which it is possible to personalize your tickets.

For each ticket, personal information needs to be filled in, such as the full name and email address of the person attending the event. Be aware that the information has to be unique for each ticket and please use the names as mentioned on the respective identification documents (passport/ID card).

Step 1: Booker will receive email from Paylogic with link to the personalization-environment

Step 2: Booker will arrive in the ‘My order’ personalization environment

Step 3: Click on ‘Personalize’ and then on ‘Claim’

Step 4: Fill out data

Step 5 (optional): If you have multiple tickets, click on 'send' to send an invite to the co-visitor

After filling in the information, you will receive your personalized tickets. If you have not received your tickets within 24 hours, please contact the Paylogic Customer Service via customerservice@paylogic.com.
Instructions for the main booker of the ticket(s)
  1. Open the email of your order confirmation that you received via Paylogic after you have purchased your tickets for Awakenings. Click on the link “PERSONALIZE NOW” in the email. This will bring you to the personalization page of Awakenings.
  2. Start personalizing your ticket Click on the button of the personalization page to start personalizing your Awakenings ticket.
  3. Create an Awakenings account.
  4. Personalize and claim your ticket. In your personal Awakenings account, you will see an overview of all tickets of your order. The first thing you need to do is to personalize and claim ONE ticket for yourself.
  5. Invite your friends (only applicable if you have purchased more than one ticket). After you have claimed your own ticket, return to the order overview by clicking “back to order”. If you have purchased more than one ticket, please invite your friends to the personalization process by clicking on “invite”. Select ‘copy link’ to copy the personalization link, which you can send to your friends. It is important that you do not send this link to people that are not part of your order, as this is the key to your tickets. Remember: ALL your friends need to personalize their tickets individually. They also need an Awakenings account for this.
  6. Receive your tickets. Once ALL tickets have been personalized individually by your friends, YOU (as the main booker) will receive them in your email. Please take note that the tickets will only be sent to you once every single ticket has been personalized.
  7. Send the tickets to your friends after receiving all the tickets, you can send them to your friends.
Instruction for those, who didn't buy ticket(s) themselves
  1. Open the invitation link to personalize your ticket. The main booker (the one who has purchased your ticket for you) sent you a link to start the personalization process. Click on that link. If you did not receive that link, please get in touch with the person who purchased the ticket for you and ask him/her to follow the instructions for the main booker (see above).
  2. Create an Awakenings account
  3. Personalize your ticket. Follow the instructions via the link.
  4. Receive your ticket from the main booker. As soon as every ticket holder has personalized their ticket, the main booker (so not you) will receive all tickets via email. Please ask the main booker for your ticket.
Until when do I have time to personalize my ticket(s)?
For NYE 2021/22; You can start personalizing your ticket(s) from 1 December on.

You do not have to personalize your tickets immediately; tickets can be personalized up to 48 hours before the event.
I forgot to personalize my tickets
Tickets can be personalized up to 48 hours before the event. In case you forgot to personalize your tickets on time, you will be contacted by Paylogic.
Should I bring an ID to the event?
Yes, before entering, the festival security can ask for your identification to check your name and age.

Please note that a copy of your identification document will not be accepted as a valid identification document. If there is another name on your ticket, access to the event can be denied. In such a case, the ticket cannot be refunded.

Do you have any other questions related to tickets? Please contact the customer service of Paylogic via customerservice@paylogic.com.
I have a ticket but I cannot attend anymore, can I still sell my ticket through Ticketswap?
You can still sell your ticket through Ticketswap, after the personalization.
How can I change the name on the ticket?
You have 2 options:
  1. Sell your ticket through Ticketswap, the new ticket owner will receive a new e-ticket with their name on it.
  2. Exchange the name on the ticket through a Paylogic module. This will cost 5,- euro. For this option, please email to info@awakenings.nl.

bedroom Hotel packages

How can I get in touch for hotel questions?
Please contact the hotel desk for questions: travel@awakenings.nl

organic 2 Sustainability

What does Awakenings do for sustainability?
We like to dance for many more years on our beautiful planet!
We are well aware of environmental impact and we strive to become a circulair festival. Please read here what we do, to make our festivals sustainable.
How does the deposit system on all cups, cans and bottles work?
During our events we will be working with a deposit system on all cups, cans and bottles we give out at the bars.
We would like to collect as many as possible, to make sure they can be recycled!

This is how it works:
1. At the entrance, after scanning your ticket, you’ll receive 1 free recycle token from us.
2. With each drink you order, you hand in your recycle token or an empty cup, can or bottle.
3. When you’re leaving the venue or you don’t want to have a new drink, you can hand in your empty cup / can or bottle at the bar or at one of the other recycle points. The bar staff will give you your recycle token in return.
4. There is an unique code on the recycle token, after the show you can go to out website and fill out the code, then you have a chance of winning prizes!

On this page you can fill out the code of your recycle token.

wheelchair 2 Visitors with a physical or sensory disability

Measures for our visitors with a physical or sensory disability
We want Awakenings to be accessible for everyone. Therefore, we have taken the following measures;

  • For our indoor shows, all floors are at ground level, making the venue fully navigable for people with mobility disabilities.
  • The outdoor festival is also provided with paved paths and road plates leading to all areas. Ramps are placed to ensure easy access.
  • You can enter the venue with your e-ticket, at the guestlist entrance, which is a wider path.
  • Are you coming together with a companion? They will be provided access after contacting us per e-mail (info@awakenings.nl).
  • There is always a First Aid stand available.
  • We have a spectacular light and laser show. Is the show becoming a bit too overwhelming? You can take a break in our chill area.
  • When feeling too crowded, we always have a stand accessible close to the largest stages where you can continue watching the show while seated. Note that this stand is only accessible by stairs.
  • Earplugs and sunglasses are available at the merchandise stands.
  • At every toilet area, there are disabled toilet facilities. Don’t hesitate to ask our staff if you need assistance.
  • For our outdoor festival, you can get a parking ticket which provides a spot closer to the entrance by contacting us at info@awakenings.nl

  • If you have any other questions or special requests concerning accessibility, please get in touch at info@awakenings.nl. If you have any questions during the events, please don’t hesitate to turn to our Security or First Aid staff.