Hi, How can we help?

At Awakenings we’re here to support you whenever we can. Find your answer below in our FAQ. If that didn’t help, you can always contact us.

compass 06 Awakenings Festival 2021

Is Awakenings Festival 2021 taking place?
Awakenings Festival will be moved to September 11 & 12, 2021. The COVID-19 pandemic is still not over, but things are starting to look a bit brighter, so we now aim for the second weekend of September.
What is the new date of Awakenings Festival 2021?
Awakenings Festival 2021 is scheduled to take place on September 11 & 12, 2021.
Do you already have a license for the new date?
The Dutch government is working on all license applications and we have an option on two locations for September. There hasn't been any event license granted in the Netherlands so far.
I can't come to Awakenings Festival in September 2021. Can I convert my ticket into a ticket for the next edition in 2022?
We expect more information soon, about the feasibility of Awakenings Festival in September. We will then offer every ticket buyer to either keep their tickets for Awakenings Festival 2021, swap their tickets for a voucher, convert their tickets to Awakenings Festival 2022 or request a refund.
Are my lockers/parking tickets also still valid for the new edition?
Yes, all locker and/or parking tickets will also be valid for the new edition.
I bought my Awakenings Festival ticket via Ticketswap, will I get a refund and how much will this be?
Awakenings has a partnership with Ticketswap. This means all tickets sold through Ticketswap have been canceled and reissued on the name of the new buyer. The new buyers have the same rights as ticket buyers who bought tickets at Paylogic, so the value of the original ticket (incl service fee). The refund needs to be requested at Ticketswap. info@ticketswap.com
I bought a ticket via ticket reseller X, will my ticket also be refunded?
We are not able to give you any information regarding other unofficial ticket resellers such as Marktplaats, Tickets4u, Tickettack etc., as there is no official partnership between us. You could try to get in contact with the reseller and/or with the person that has sold you (a) ticket(s) as he/she will be receive an email with information regarding the current situation.
I booked a hotel and/or flight myself, can I get a refund for this?
Unfortunately, it is beyond our control to assist you in obtaining alternative solutions / refunds for products purchased by companies other than our official ticketing company, Paylogic. We advise you to check in with the company you booked your hotel and/or flight with, we’ve learned from our experience that they probably can help you out in this situation.
I bought a travel / accommodation package, what does this mean for me? What are the (refund) options?
If you’ve purchased a Hotel Package for Awakenings Festival 2021, we would like to offer you the following options:

Your order will remain valid. This means you will be able to experience the event during Festival 2021 (September), like you imagined.

or

Your order will be cancelled, and you will receive a voucher instead. The voucher holds a value equal to the amount of your initial order, which can be used for all Awakenings events. The voucher will be valid until December 31st, 2022.

Or

Your order will be cancelled, and you will receive a refund before July 1st 2021.
How does the voucher work?
You will receive an email containing the electronic voucher. The email will contain information of the exact fulfillment. If you would like to purchase tickets for another Awakenings event, you can submit the voucher code during the check-out process. The voucher will remain valid until December 31, 2022 and can be used for all upcoming Awakenings events.
When can I expect to receive the voucher?
You will receive the voucher immediately.
What will the amount of the voucher be?
The amount of the voucher will be equal to your order plus ticket fees (excluding merchandise, shipment costs and insurance).
Do I have to spend the amount of the voucher all at once?
You will receive a voucher for the total order amount of your order, for example 100,- euro. If you spend 60,- euro on a new ticket, for example for one of our ADE events, after you have completed that order, you will receive a new voucher with the remaining amount of 40,- euro. If you then buy a next ticket which is 50,- euro, you can enter the voucher and will have to pay the remaining amount of 10,- euro extra with your creditcard, Paypal or iDeal.
Until when will the voucher be valid?
The voucher will be valid until December 31, 2022.
Can I transfer or sell the credit?
The voucher will be issued to the original buyer and is non-transferable, so it cannot be used by a third party. If you choose the option keep my ticket, you will receive a new e-ticket which you can resell after April 1st on Ticketswap.
I am from an infected area and am not allowed to travel, can I get a refund?
Yes you can apply for a refund which will be done before July 1st 2021. Our advice is to keep your ticket a little longer. We expect more information about the feasibility of Awakenings Festival on 11 and 12 September soon.
I have other questions and/or remarks.
Please don't hesitate to contact us via info@awakenings.nl. We are happy to help you and to provide you with any information needed. In the meantime stay safe, stay strong and never stop dancing; together we can do this.

Awakenings Easter 2021

Is Awakenings Easter 2021 taking place?
As you know we unfortunately are not able to party with you during Easter 2021, April 1th to 4th, but we are happy to let you know that all four Awakenings events will happen next year; Thursday 14th – Sunday 17th of April 2022!
Will the lineup be the same next year?
All artists who were supposed to perform at Easter 2021, have confirmed that they are excited to perform next year during our Easter events in 2022.
What is the new date of Awakenings Easter 2022?
Awakenings Easter 2022 is scheduled to take place from Thursday 14th – Sunday 17th of April 2022.
Are my locker/parking tickets also still valid for the new edition?
Yes, you will receive new e-tickets for your locker and parking tickets.
I bought my Easter ticket via Ticketswap, will I get a refund and how much will this be?
Awakenings has a partnership with Ticketswap. This means all tickets sold through Ticketswap have been canceled and reissued on the name of the new buyer. The new buyers have the same rights as ticket buyers bought at Paylogic, so the value of the original ticket (incl service fee). The refund needs to be requested at Ticketswap. info@ticketswap.com
I bought a ticket via ticket reseller X, will my ticket also be honored for the new date?
We are not able to give you any information regarding other unofficial ticket resellers such as Marktplaats, Tickets4u, Tickettack etc., as there is no official partnership between us. You could try to get in contact with the reseller and/or with the person that has sold you (a) ticket(s) as he/she will be receive an email with information regarding the current situation.
I booked a hotel and/or flight myself, can I get a refund for this?
Unfortunately, it is beyond our control to assist you in obtaining alternative solutions / refunds for products purchased by companies other than our official ticketing company, Paylogic. We advise you to check in with the company you booked your hotel and/or flight with, we’ve learned from our experience that they probably can help you out in this situation.
I bought a travel / accommodation package, what does this mean for me? What are the (refund) options?
If you’ve purchased a Hotel Package for Easter 2021, we would like to offer you the following options:

Your order will remain valid. This means you will be able to experience the event during Easter 2022 (Thursday 14th – Sunday 17th of April 2022), like you imagined.

or

Your order will be cancelled, and you will receive a voucher instead. The voucher holds a value equal to the amount of your initial order, which can be used for all Awakenings events. The voucher will be valid until December 31st, 2022.

or

Your order will be cancelled and you will receive a refund before April 1st 2021.
When can I expect to receive the voucher?
You will receive the voucher immediately.
When will I ultimately have to make a decision on what option works best for me?
If you bought a ticket, you have received an e-mail in which you can let us know before 25 of February, which option suits you best. If we do not receive such notification, you will automatically receive a new ticket for Awakenings Easter 2022.
How does the voucher work?
You will receive an email containing the electronic voucher. The email will contain information of the exact fulfillment. If you would like to purchase tickets for another Awakenings event, you can submit the voucher code during the check-out process. The voucher will remain valid until December 31, 2022 and can be used for all upcoming Awakenings events.
I am from an infected area and am not allowed to travel, can I get a refund?
Yes you can apply for a refund which will be done before April 1st 2021.
Do I have to spend the amount of the voucher all at once?
You will receive a voucher for the total order amount of your order, for example 100,- euro. If you spend 60,- euro on a new ticket, for example for one of our ADE events, after you have completed that order, you will receive a new voucher with the remaining amount of 40,- euro. If you then buy a next ticket which is 50,- euro, you can enter the voucher and will have to pay the remaining amount of 10,- euro extra with your creditcard, Paypal or iDeal.
Until when will the voucher be valid?
The voucher will be valid until December 31, 2022.
Can I transfer or sell the credit?
The voucher will be issued to the original buyer and is non-transferable, so it cannot be used by a third party. If you choose the option keep my ticket, you will receive a new e-ticket which you can resell after April 1st on Ticketswap.
What will the amount of the voucher be?
The amount of the voucher will be equal to your order plus ticket fees (excluding merchandise, shipment costs and insurance).
I have other questions and/or remarks.
Please don't hesitate to contact us via info@awakenings.nl. We are happy to help you and to provide you with any information needed. In the meantime stay safe, stay strong and never stop dancing; together we can do this.

train Awakenings Presents 2020

Is Awakenings presents taking place 22 + 23 August?
It is with a heavy heart that we have to inform you that this means that Awakenings Presents 2020 in the weekend of 22nd and 23rd of August cannot take place and we have to cancel Awakenings | Adam Beyer presents Drumcode and Awakenings | FCKNG SERIOUS by Boris Brejcha.
What will happen to my ticket for Awakenings Presents?
If you already bought a ticket for Awakenings Presents, you have received an email with three different options. We of course hope either of these options work for you and we will welcome you at one of our events in the near future.
I bought my Awakenings Presents ticket via Ticketswap, will I get a refund and how much will this be?
Awakenings has a partnership with Ticketswap. This means all tickets sold through Ticketswap have been canceled and reissued on the name of the new buyer. All ticketswap buyers get the same three options; keep your ticket, exchange for a voucher or apply for a refund. The voucher/ refund amount will be the amount as placed on Ticketswap.
I bought a ticket via ticket reseller X, will my ticket also be refunded?
We are not able to give you any information regarding other unofficial ticket resellers such as Marktplaats, Tickets4u, Tickettack etc., as there is no official partnership between us. You could try to get in contact with the reseller and/or with the person that has sold you (a) ticket(s) as he/she will be receive an email with information regarding the current situation.
I booked a hotel and/or flight myself, can I get a refund for this?
Unfortunately, it is beyond our control to assist you in obtaining alternative solutions / refunds for products purchased by companies other than our official ticketing company, Paylogic. We advise you to check in with the company you booked your hotel and/or flight with, we’ve learned from our experience that they probably can help you out in this situation.
I bought a travel / accommodation package, what does this mean for me? What are the (refund) options?
If you’ve purchased a Hotel Package for Awakenings Presents 2020, we would like to offer you the following options:
Your order will be cancelled, and you will receive a voucher instead. The voucher holds a value equal to the amount of your initial order, which can be used for all Awakenings events. The voucher will be valid until December 31st, 2021, so there will be plenty of opportunities for you to redeem your credit.
Or
You can apply for a refund.

bulb Voucher

How does the voucher work?
You have received an email from Paylogic, containing the electronic voucher. The email will contain information of the exact fulfillment. If you would like to purchase tickets for another Awakenings event, you can submit the voucher code during the check-out process in our ticketshop. The voucher will remain valid until December 31, 2021 and can be used for all upcoming Awakenings events.
What will the amount of the voucher be?
The amount of the voucher will be equal to your order plus ticket fees (excluding merchandise, shipment costs and insurance). If you have bought your ticket through Ticketswap, the amount will be the amount of the order as placed on ticketswap.
When can I expect to receive the voucher?
We are working hard to set up the technical solution to process the vouchers, we expect that you will receive the electronic voucher from our ticketing partner Paylogic mid-June at the latest.
Do I have to spend the amount of the voucher all at once?
You will receive a voucher for the total order amount of your order, for example 100,- euro.
If you spend 60,- euro on a new ticket, for example for one of our NYE events, after you have completed that order, you will receive a new voucher with the remaining amount of 40,- euro.
If you then buy a next ticket which is 50,- euro, you can enter the voucher and will have to pay the remaining amount of 10,- euro extra with your creditcard, Paypal or iDeal.
Until when will the voucher be valid?
The voucher will be valid until December 31, 2021.
When will I ultimately have to make a decision on what option works best for me?
If you bought a ticket, you have received an e-mail in which you can let us know before the 1st of June, which option suits you best. If we do not receive such notification, your ticket will automatically become valid for the upcoming edition of Awakenings Festival.
Can I split the credit between the friends I purchased tickets for?
The vouchers will be issued to the original buyer, who placed the order. This unfortunately means it is not possible to break down the order.
One of my group members is no longer able to attend, what will happen to my booking?
It is only possible to process the preferred option of the entire order. This unfortunately means it is not possible to break down the order amongst your group.

ticket 75 Tickets

I lost my ticket, what should I do?
Please try to search for 'Paylogic' in your inbox and also check your spam folder.
If this doesn't get you any results, please go to consumer.paylogic.nl/tickets, so we can resend your ticket(s) and/or confirmation e-mail to your mail address.
How can I get in touch for ticket questions?
Didn't find your answer? Please have a look at the FAQ of our ticketing customer support. Still haven't found your answer? You can contact them through their contact form and they will answer your question within 48 hours.
From which websites can I buy tickets?
Only buy your tickets at our official sales channel: the Awakenings website. This way you will never pay too much and you make sure your tickets are real.
In case the event is sold out, please check: www.ticketswap.com.

When a ticket is sold through Ticketswap, the ‘old’ ticket gets canceled and a new ticket is going to the new owner. The old ticket is not valid anymore and the seller is not able to put the ticket on Ticketswap again.

This is the ONLY official website to buy tickets when the event is sold out.
All tickets will be scanned and checked for authenticity at the entrance.
I've added Booking Protect to my order, how does this work?
From the 11th of March we have added a new service to our shop for our summer specials. We will implement this service in the future for all our events. If you have added refund protection to your order, this means a maximum amount of € 2000,- per order is protected. Check out the terms & conditions here.

If you would like to apply for a refund, click here.
For questions regarding your Refund Protection, please contact Booking Protect at refund@bookingprotect.com.
Why is the Booking Protect fee not being refunded or added to my voucher value?
Booking Protect is a protection service, which starts immediately after you’ve placed your order. It is from this time on that if anything were to happen in line with the terms and conditions of Booking Protect, you could make a refund request with Booking Protect. Whether a claim is made or not, the protection service was still provided and can therefore not be refunded. For all other questions regarding the coverage or refunds, please contact Booking Protect.
More info about the Corona virus

laugh 17 Rules & Regulations

What is the minimum age to get in?
At all our events, you have to be 18+. We check for ID at the entrance.
Can I bring my medication?
If it is necessary to bring your medication to the event, you need to bring an official declaration of a doctor. In case of doubt, our First Aid crew (EMS) will check your medication and declaration.
Can I bring my e-cigarette and the complementary liquids?
It's allowed to bring your e-cigarette, but you cannot smoke inside. Please use the (outside) smoking areas. The complementary liquids are only allowed in sealed packaging.

organic 2 Sustainability

What does Awakenings do for sustainability?
We like to dance for many more years on our beautiful planet!
We are well aware of environmental impact and we strive to become a circulair festival. Please read here what we do, to make our festivals sustainable.
How does the deposit system on all cups, cans and bottles work?
During our events we will be working with a deposit system on all cups, cans and bottles we give out at the bars.
We would like to collect as many as possible, to make sure they can be recycled!

This is how it works:
1. At the entrance, after scanning your ticket, you’ll receive 1 free recycle token from us.
2. With each drink you order, you hand in your recycle token or an empty cup, can or bottle.
3. When you’re leaving the venue or you don’t want to have a new drink, you can hand in your empty cup / can or bottle at the bar or at one of the other recycle points. The bar staff will give you your recycle token in return.
4. There is an unique code on the recycle token, after the show you can go to out website and fill out the code, then you have a chance of winning prizes!

On this page you can fill out the code of your recycle token.

bedroom Hotel packages

I have a question about my hotel for Awakenings Festival, who should I contact?
Booked a hotel for Awakenings Festival 2020? Please send an e-mail to travel@awakenings.nl.
How can I get in touch for hotel questions?
Booked a hotel during Awakenings Festival 2020? Please contact the hotel desk for questions: travel@awakenings.nl