Customer support

Awakenings Spring Festival will take place on 13 & 14 May 2023, at Houtrak.

- Bring your happy face.
- Age 18+ (don't forget your ID).
- Always follow the instructions of staff, security, and emergency services personnel.
- We have the right to refuse admittance without restitution of entrance fees.
- Before entering, our crew or security can ask for your identification to check your name and age.
- There is a possibility that proof of a negative test or proof of vaccination will be required to attend the event.
- Always respect other visitors, no (sexual) harassment will be tolerated.
- No pets / fireworks / weapons / sharp or dangerous objects are allowed.
- No drugs are allowed, so all (hard and soft) drugs, pills, powders, liquids, mushrooms, and N20 (nitrous oxide/laughing gas) are forbidden.
- No hash/weed is tolerated at this festival (only at our events in Amsterdam Gashouder)
- Security will thoroughly search everybody before and during the event.
- When hard drugs are found you will be removed from the event and you might be handed over to the police.
- You're not allowed to bring your own drinks/foods/beverages.
- Store your bags and jackets in our lockers.
- Camera surveillance and metal detectors are part of our and your safety.
- Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras/phones are allowed.
- Club-oriented football shirts, motorclub colors or shirts/stickers with offending lyrics/symbols etc. are not allowed.
- Football shirts of national teams are allowed.
- Please keep your shirt on.
- Masks are not allowed.
- Large flags / inflatable objects are not allowed.
- Smoking is only allowed outside, not in the tents.
- Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid / EHBO / EMS, they are your friends.
- It's forbidden to have commercial activities in and around the festival area, without the agreement of the organization.
- No entrance after two hours from the end and no re-entrance after leaving the party!

We have several travel options, like the shuttle bus from Amsterdam Sloterdijk, a direct bus from Amsterdam Centre or by bike.

Click here to view all options and information about travelling to Awakenings Festival.

These buses operate between Amsterdam Sloterdijk railway station and Awakenings Spring Festival. The first buses depart at 11:00 and they will continue driving to and from the festival throughout the duration of the festival.
A return ticket between Sloterdijk and Awakenings Festival costs 7,95 euros in pre-sale. (10 euro on location)
It is easy to buy bus tickets directly in our ticket shop.

Leaving the event
For your return trip back to Sloterdijk, keep in mind that there can be a short wait for the shuttle buses at the bus stop. Also be aware that it will take extra time gathering your things from the lockers and walking to the bus stop.

Facilities for visitors with a physical disability
At the shuttle bus station are no special facilities. However, the shuttle buses are accessible for you. It is recommended to arrive as early as possible and to avoid traveling at peak hours.
Note: these buses only go to Sloterdijk. If you want to go to Amsterdam city center, buy a City Centre Coach ticket in the ticket shop.

We have reserved limited hotel rooms near the festival site. Experience the festival at its fullest and book these while ordering tickets in our shop. All stays include a transfer to and from the festival.

7, 8, 9 July 2023.
At Hilvarenbeek

Friday 16:00 - 01:00
Saturday 13:00 - 01:00
Sunday 13:00 - 23:00

Click here for the different ticket types.


For the weekend tickets, we have different campsites and accommodation options at the campsite. Click here for all options.

You received an email from Paylogic. This email contains your ''sealed'' ticket(s). The actual e-ticket(s) will be sent to your email on the 6th of July at 10:00 CEST.

You will receive an email about this from Paylogic. You can also find an overview of your bought tickets on the ''My Order'' page from your Paylogic account. You can access this page by clicking ''Manage order'' in your confirmation email.

Personalization starts on 8 March 2023. This is mandatory and can be done until the 6th of July 00.00 CEST.

The actual e-ticket(s) will be sent to your email on the 6th of July at 10:00 CEST.

In the confirmation email you received from Paylogic you'll find a button which says: ''Sell on TicketSwap''. By clicking on this you will be redirected to TicketSwap. Here you can choose which ticket(s) you want to sell and set up your selling price. You can also sell your (sealed) ticket(s) via the ''My Order'' page from Paylogic

You can only sell Festival day tickets and Bring Your Own tickets via TicketSwap. When you can not longer attend and want to sell your ticket including any type of accommodation (cottage, safari tent, hotel, or pre-set up) please contact the following mailing address:

For cottage, safari tent of hotel reach out to info@libemafunfactory.nl
For pre-set up reach out to travel@awakenings.nl

When a ticket is sold through TicketSwap, the ‘old’ ticket gets canceled and a new ticket is going to the new owner. The old ticket is not valid anymore and the seller is not able to put the ticket on TicketSwap again.

No for Awakenings Summer Festival you don't need to personalize your (sealed) ticket(s) before selling them on TicketSwap. It's possible to sell your (sealed) ticket(s) with, or without personalization.

After you sell the ticket(s), the new owner can personalize the ticket(s) again.

- Bring your happy face.


- Age 18+ (don't forget your ID).


- Always follow the instructions of staff, security, and emergency services personnel.


- We have the right to refuse admittance without restitution of entrance fees.


- Before entering, our crew or security can ask for your identification to check your name and age.


- Because of Covid, there is a possibility that proof of a negative test or proof of vaccination will be required to attend the event.


- Always respect other visitors, no (sexual) harassment will be tolerated. In case you suffer anything of this kind, please turn to the staff of our First Aid, they are trained to help you.


- No pets/fireworks / weapons / sharp or dangerous objects are allowed.


- No drugs are allowed, so all (hard and soft) drugs, pills, powders, liquids, mushrooms, and N20 (nitrous oxide/laughing gas) are forbidden.


- No hash/weed is tolerated at this festival (only at our events in Amsterdam Gashouder)


- Security will thoroughly search everybody before and during the event.


- When hard drugs are found you will be removed from the event and you might be handed over to the police.


- For your own safety and of other visitors crowd surfing, climbing in trees or scaffoldings and starting a fire is not allowed.


- Swimming in the lake is only allowed at the designated areas and on designated hours.


- Public urinating is not allowed and is distasteful for others, smelly and completely unnecessary.


- Camera surveillance and metal detectors are part of our and your safety.


- Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras/phones are allowed.


- Club-oriented football shirts, motor club colors or shirts/stickers with offending lyrics/symbols etc. are not allowed.


- Football shirts of national teams are allowed.


- Please keep your shirt on.


- Masks that cover the eyes / whole face are not allowed. Only (Medical) face masks for covering the nose and mouth are allowed.


- Large flags / inflatable objects are not allowed.


- Smoking is only allowed outside.


- Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid / EHBO / EMS, they are your friends.


- It's forbidden to have commercial activities, without the agreement of the organization.





CAMPSITE:


- You may bring your own food for your own consumption.
- You may bring a total of 4,5L of liquid pro person, among which a maximum of 1L can be pre-mixed.
· All liquid must be sealed and packed in its original packaging
· Glass packaging is not allowed
· Pre-mixed only in original and sealed packaging (cans)
· Soft drinks are allowed
· Strong liquor (more than 15%) is not allowed

- Gas grills, stoves, fridges, beer kegs and jockey boxes are not allowed.- Small battery-powered speakers with a maximal volume of 80 dB(A) are allowed. Speakers with a volume more than 80 dB(A) are not allowed. Speakers size max 30 cm. Respect your neighbors!
- Candles are not allowed.


- Leave your spot clean, we have a leave no trace policy on the complete campgrounds.

Click here to see all the options.

Visiting on Saturday and/or Sunday? Please park your car at parking North. Send us an email so we can provide you with a code to buy your parking ticket.

Opening hours campsite
Opening: Friday 7 July 12:00
Closing: Monday 10 July 10:00

Relax Resort:
Bring your own and Pre-set up:
Friday 12:00 - Monday 10:00

Cottages and Safari tents:
Check in Friday 16:00
Check out Monday 10:00

Grand Camping:
Bring your own and Pre- set up:
Friday 12:00 – Monday 10:00

Cottages and Safari tents:
Check in Friday 15:00
Check out Monday 10:00

Camping location
The campsite is located at the Beekse Bergen in Hilvarenbeek. The campsite is directly at the festival grounds.

Bring your own: This means, bring your own tent and stay on the large camp field.

Pre-Set up tents: This is a Pre-Set up tent included with beds, sleeping bed and light.

Cottages and Safari tents: This is a luxury accommodation.

We have created 2 different area's at our campsite. The Grand Camping is the regular campsite, everyone with a 3 day pass ticket can enter this campsite.

The Relax Resort is a separate area that can be only entered with a Relax Resort camping ticket. Click here for all options.

It’s only allowed to leave the campsite in case of emergency.

Our campsite is equipped with flush toilets and hot showers. You can use them 24/7 and are free of charge.

All toilet areas have a free drinking water tap.

You may bring a total of 4,5L of liquid per person, among which a maximum of 1L can be alcohol or pre-mixed.
· All liquid must be sealed and packed in its original packaging
· Glass packaging is not allowed
· Pre-mixed only in original and sealed packaging (cans)
· Soft drinks are allowed
· Strong liquor (more than 15% alcohol) is not allowed

We sell a 100% vegetarian delicious food menu at the Festival and Campsite. You are also allowed to bring your own food to the camping, not to the festival.

Open fires, camping stoves and BBQs are not allowed.

We have multiple stores where you can buy food, drinks, camping necessities and hygiene products.

We provide plenty of lockers for everyone. The weekend-lockers are situated at the festival entrance and are accessible 24/7. You can buy your locker online or at the festival.

Camp as if it was meant to be: there’s no electricity available near your tent. That’s why we ask you to leave your computers and big sound sets at home. At the showers, there are sockets available for hair straighteners, blowdryers and shavers.

You can purchase a portable charger nearby the information desk. You can also rent one at the locker desk.

All pre-set up tents at the Relax Resort have electricity, as well as all cottages and safari tents.

Sprays are not allowed. Please bring a roll-on deodorant roller and sunscreen.

Please note that the entrance gates are 90 centimeter wide, you can’t bring carts wider than that.

There will be a first aid at the festival as well as on the campsite. Please do not hesitate to visit them for any questions.

You are allowed to bring your medication in combination with an official doctor’s note, this will be checked at the entrance.

Bring your breast pump to our First aid stand for a private place to pump and store.

Party safe! Our Celebrate Safe stand is there for you, you will find them at the festival grounds. If you have a question, need any support or you need advice do not hesitate to visit them.

- Bring your happy face.


- Age 18+ (don't forget your ID).


- Always follow the instructions of staff, security, and emergency services personnel.


- We have the right to refuse admittance without restitution of entrance fees.


- Before entering, our crew or security can ask for your identification to check your name and age.


- Because of Covid, there is a possibility that proof of a negative test or proof of vaccination will be required to attend the event.


- Always respect other visitors, no (sexual) harassment will be tolerated. In case you suffer anything of this kind, please turn to the staff of our First Aid, they are trained to help you.


- No pets/fireworks / weapons / sharp or dangerous objects are allowed.


- No drugs are allowed, so all (hard and soft) drugs, pills, powders, liquids, mushrooms, and N20 (nitrous oxide/laughing gas) are forbidden.


- No hash/weed is tolerated at this festival (only at our events in Amsterdam Gashouder)


- Security will thoroughly search everybody before and during the event.


- When hard drugs are found you will be removed from the event and you might be handed over to the police.


- For your own safety and of other visitors crowd surfing, climbing in trees or scaffoldings and starting a fire is not allowed.


- Swimming in the lake is only allowed at the designated areas and on designated hours.


- Public urinating is not allowed and is distasteful for others, smelly and completely unnecessary.


- Camera surveillance and metal detectors are part of our and your safety.


- Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras/phones are allowed.


- Club-oriented football shirts, motor club colors or shirts/stickers with offending lyrics/symbols etc. are not allowed.


- Football shirts of national teams are allowed.


- Please keep your shirt on.


- Masks that cover the eyes / whole face are not allowed. Only (Medical) face masks for covering the nose and mouth are allowed.


- Large flags / inflatable objects are not allowed.


- Smoking is only allowed outside.


- Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid / EHBO / EMS, they are your friends.


- It's forbidden to have commercial activities, without the agreement of the organization.





CAMPSITE:


- You may bring your own food for your own consumption.
- You may bring a total of 4,5L of liquid pro person, among which a maximum of 1L can be pre-mixed.
· All liquid must be sealed and packed in its original packaging
· Glass packaging is not allowed
· Pre-mixed only in original and sealed packaging (cans)
· Soft drinks are allowed
· Strong liquor (more than 15%) is not allowed

- Gas grills, stoves, fridges, beer kegs and jockey boxes are not allowed.- Small battery-powered speakers with a maximal volume of 80 dB(A) are allowed. Speakers with a volume more than 80 dB(A) are not allowed. Speakers size max 30 cm. Respect your neighbors!
- Candles are not allowed.


- Leave your spot clean, we have a leave no trace policy on the complete campgrounds.

When you sleep on our campsite you can not bring your own drinks to the festival ground.

In the confirmation email you received from Paylogic you'll find a button which says: ''Sell on TicketSwap''. By clicking on this you will be redirected to TicketSwap. Here you can choose which ticket(s) you want to sell and set up your selling price. You can also sell your (sealed) ticket(s) via the ''My Order'' page from Paylogic

You can only sell Festival day tickets and Bring Your Own tickets via TicketSwap. When you can not longer attend and want to sell your ticket including any type of accommodation (cottage, safari tent, hotel, or pre-set up) please contact the following mailing address:

For cottage, safari tent of hotel reach out to info@libemafunfactory.nl
For pre-set up reach out to travel@awakenings.nl

When a ticket is sold through TicketSwap, the ‘old’ ticket gets canceled and a new ticket is going to the new owner. The old ticket is not valid anymore and the seller is not able to put the ticket on TicketSwap again.

You can fill out your token here.

All larger events are confronted with organizations and people that try to resell tickets for far too high prices. To prevent this, we ask ticket buyers to personalize all tickets by indicating the name of the person who will attend the event. By doing so, tickets will be available for a fair price and belong to an individual festival visitor. This also gives us the opportunity to send relevant event information to all respective festival visitors.

We need to recognize your name on the ticket with first and lastname.

OK way of personalization:
Name on passport: C.H.A. Example
Name on ticket: Claire Example
or
Name on ticket: C. Example

NOT OK:
Name on passport: C.H.A. Example
Name on ticket: Claire E.

After purchasing your ticket(s) you will receive an email confirmation from Paylogic of the ticket purchase. This email will not yet include your tickets. To receive your tickets, you first have to personalize them. In the email with the purchase confirmation, you will receive further information regarding the personalization process, such as the date from which it is possible to personalize your tickets.

For each ticket, personal information needs to be filled in, such as the full name and email address of the person attending the event. Be aware that the information has to be unique for each ticket and please use the names as mentioned on the respective identification documents (passport/ID card).

Step 1: Booker will receive email from Paylogic with link to the personalization-environment

Step 2: Booker will arrive in the ‘My order’ personalization environment

Step 3: Click on ‘Personalize’ and then on ‘Claim’

Step 4: Fill out data

Step 5 (optional): If you have multiple tickets, click on 'send' to send an invite to the co-visitor

After filling in the information, you will receive a confirmation.

For Summer Festival; all personalized e-tickets will be send to the main buyer on 6 July 10:00 (Thursday morning before the festival)

If you have not received your tickets, please contact the Paylogic Customer Service via customerservice@paylogic.com.

1. Open the email of your order confirmation that you received via Paylogic after you have purchased your tickets for Awakenings. Click on the link “PERSONALIZE NOW” in the email. This will bring you to the personalization page of Awakenings.
2. Start personalizing your ticket Click on the button of the personalization page to start personalizing your Awakenings ticket.
3. Create an Awakenings account.
4. Personalize and claim your ticket. In your personal Awakenings account, you will see an overview of all tickets of your order. The first thing you need to do is to personalize and claim ONE ticket for yourself.
5. Invite your friends (only applicable if you have purchased more than one ticket). After you have claimed your own ticket, return to the order overview by clicking “back to order”. If you have purchased more than one ticket, please invite your friends to the personalization process by clicking on “invite”. Select ‘copy link’ to copy the personalization link, which you can send to your friends. It is important that you do not send this link to people that are not part of your order, as this is the key to your tickets. Remember: ALL your friends need to personalize their tickets individually. They also need an Awakenings account for this.
6. Once ALL tickets have been personalized individually by your friends, YOU (as the main booker) will receive them in your email. Please take note that the tickets will only be sent to you once every single ticket has been personalized.
7. Send the tickets to your friends after receiving all the tickets, you can send them to your friends.

Please note: For Awakenings Summer Festival; all tickets are sealed and will be send to the main buyer on 6 July 10:00 (Thursday morning before the festival starts)

You do not have to personalize your tickets immediately; tickets can be personalized up to 48 hours before the event.

Tickets can be personalized up to 48 hours before the event. In case you forgot to personalize your tickets on time, you will be contacted by Paylogic.

Yes, before entering, the festival security can ask for your identification to check your name and age.

Please note that a copy of your identification document will not be accepted as a valid identification document. If there is another name on your ticket, access to the event can be denied. In such a case, the ticket cannot be refunded.

Do you have any other questions related to tickets? Please contact the customer service of Paylogic via customerservice@paylogic.com.

You can change the name of the ticket(s) in your order through the Paylogic MyOrder page.

Please note that the new order will always be on the name of the main buyer of the original order. Also, the name change will be paid by the main buyer of the original order.

To change the name on your ticket, please follow these steps:
1. Go to the MyOrder page via de 'Manage order' button in the confirmation mail, or request it again through this link.
2. Select 'Name Change'
3. Fill in the email address of new attendee
4. Proceed to check out ( name change request is sent upon checkout completion)
5. New attendee can personalise new ticket through the button in the invite email

Please try to search for 'Paylogic' in your inbox and also check your spam folder.
If this doesn't get you any results, please go to consumer.paylogic.nl/tickets, so we can resend your ticket(s) and/or confirmation e-mail to your mail address.

Didn't find your answer? Please have a look at the FAQ of our ticketing customer support. Still haven't found your answer? You can contact them through their contact form and they will answer your question within 48 hours.

Only buy your tickets at our official sales channel: the Awakenings website. This way you will never pay too much and you make sure your tickets are real.
In case the event is sold out, please check: www.ticketswap.com.

When a ticket is sold through Ticketswap, the ‘old’ ticket gets canceled and a new ticket is going to the new owner. The old ticket is not valid anymore and the seller is not able to put the ticket on Ticketswap again.

This is the ONLY official website to buy tickets when the event is sold out.
All tickets will be scanned and checked for authenticity at the entrance.

If you have added refund protection to your order, this means a maximum amount of € 2000,- per order is protected. Basically, it covers your entrance-, locker-, parking tickets, and accommodation if you book it through us. Merchandise will not be refunded. Check out the terms & conditions for being able to request a refund here.

If you would like to apply for a refund, click here.
For questions regarding your Refund Protection, please contact Booking Protect at refund@bookingprotect.com.

Booking Protect is a protection service, which starts immediately after you’ve placed your order. It is from this time on that if anything were to happen in line with the terms and conditions of Booking Protect, you could make a refund request with Booking Protect. Whether a claim is made or not, the protection service was still provided and can therefore not be refunded. For all other questions regarding the coverage or refunds, please contact Booking Protect.

Click here to see which countries Ticketswap does support to re-sell your ticket(s).

In our shop, one of the payment methods is Klarna, giving you the opportunity to pay the total amount in 30 days / 3 terms instead of at once. Any questions about Klarna? Visit their customer support page here.

At all our events, you have to be 18+. We check for ID at the entrance.

If it is necessary to bring your medication to the event, you need to bring an official declaration of a doctor. In case of doubt, our First Aid crew (EMS) will check your medication and declaration.

It's allowed to bring your e-cigarette, but you cannot smoke inside. Please use the (outside) smoking areas. The complementary liquids are only allowed in sealed packaging.

We like to dance for many more years on our beautiful planet!
We are well aware of environmental impact and we strive to become a circulair festival. Please read here what we do, to make our festivals sustainable.

During our events we will be working with a deposit system on all cups, cans and bottles we give out at the bars.
We would like to collect as many as possible, to make sure they can be recycled!

This is how it works:
1. At the entrance, after scanning your ticket, you’ll receive 1 free recycle token from us.
2. With each drink you order, you hand in your recycle token or an empty cup, can or bottle.
3. When you’re leaving the venue or you don’t want to have a new drink, you can hand in your empty cup / can or bottle at the bar or at one of the other recycle points. The bar staff will give you your recycle token in return.
4. There is an unique code on the recycle token, after the show you can go to out website and fill out the code, then you have a chance of winning prizes!

On this page you can fill out the code of your recycle token.

Click here to view all info.

Awakenings is a zero tolerance event. This means that no drugs are allowed, so all (hard and soft) drugs, pills, powders, liquids, mushrooms and N20 (nitrous oxide/laughing gas) are forbidden. Security will thoroughly search everybody before entering the event. When hard drugs are found, you will be removed from the event and you might be handed over to the police.