Hi, How can we help?

At Awakenings we’re here to support you whenever we can. Find your answer below in our FAQ. If that didn’t help, you can always contact us.

Recycle Token

This was Awakenings NYE 2019! We hope you enjoyed! Fill out all the fields in the box on the right and maybe you're one of the lucky winners of some awesome prizes. We will contact the winners by e-mail before the 24th of January 2020.

Your recycle token code was submitted successfully. The winner will be announced soon.

compass 06 General

Can I buy my parking ticket online?
Yes, it's possible to buy your parking ticket online. There is also a possibility to buy your parking ticket at the venue.
Will there be lockers available and what are the measurements?
Yes, there will be lockers available during our events at the Gashouder. You can buy your locker ticket online before the event. You will receive (24 hours before the event) an e-ticket with your own locker number and a secret code, so this will avoid waiting at the locker desk.

The locker measurements are:

Standard: H22 * B25 * D50 cm
Large: H36 * B25 * D50 cm

ticket 75 Tickets

I lost my ticket, what should I do?
Please try to search for 'Paylogic' in your inbox and also check your spam folder.
If this doesn't get you any results, please go to consumer.paylogic.nl/tickets, so we can resend your ticket(s) and/or confirmation e-mail to your mail address.
What payment methods are possible?
For plain festival tickets we accept transactions from everyone through Visa, Mastercard or PayPal.
For these countries other payment options are possible;
• Netherlands: iDeal.
• Belgium: ING Homepay and Bankcontact/Mr. Cash.
• Germany: Sofort Uberweisung.
For the hotel packages we can only accept Visa and Mastercard (Credit Card). If you do not have a Credit Card you can't proceed with the booking. You could ask a family member or friend in possession of a Credit Card to process the payment for you.
Can I buy tickets at the entrance?
You cannot buy tickets at the entrance, we will sell out!
How can I get in touch for ticket questions?
Didn't find your answer? You can always sent an email to our ticketing customer support, they will answer your question within 48 hours. Please send an email to cs@paylogic.com
From which websites can I buy tickets?
Only buy your tickets at our official sales channel: the Awakenings website.
This way you will never pay too much and you make sure your tickets are real.
In case the event is sold out, please check: www.ticketswap.com. This is the ONLY official website to buy tickets when the event is sold out.
All tickets will be scanned and checked for authenticity at the entrance.

train How to get there

What is the best way to travel to the Klokgebouw?
You can rent an OV-fiets at Eindhoven Central Station. It is obligatory to have an OV-chipkaart, with this card you can get a season ticket which you can use for renting a bike. For more information visit the website of NS.

Follow the signs "Strijp-S" and set 'Philitelaan 1' in your navigation system to get near the parking area. Click here for directions. You can buy a parking ticket in advance on our website. You will receive an e-ticket which you can exchange for an exit card at the locker desk inside the Klokgebouw.

You can get a parking ticket for €10,- at all our cashiers inside the Klokgebouw. You will avoid standing in line for the parking machine and it is much faster.

If you travel with a rented bus, please email to info@awakenings.nl for instructions.

Public Transport
Use public transport! At the beginning of the event the trains will stop in front of the Klokgebouw at the train station Eindhoven Strijp-S.

From 06.30 AM there will be (free) shuttle busses ready to take you to Eindhoven Central Station.

IMPORTANT: There will be no night trains! First train will leave at 07:24 AM from Strijp-S and 05:44 from Central Station.

Look for current departure times on 9292 or NS or use the NS planner application (Android / iOs) or the 9292 application (Android / iOs).

laugh 17 Rules & Regulations

What is the minimum age to get in?
At all our events, you have to be 18+. We check for ID at the entrance.
What are the rules and regulations of the Klokgebouw?
  • Bring your happy face.
  • Please turn up the brightness of the screen on your phone and download your e-ticket for faster access to the party.
  • Age 18+ (don't forget your ID).
  • Always follow the instructions of staff, security and emergency services personnel.
  • Always respect other visitors, no (sexual) harassment will be tolerated.
  • No fireworks/weapons/sharp or dangerous objects are allowed.
  • No drugs are allowed, so all hard drugs, pills, powders, liquids, mushrooms, hash, weed and N20 (nitrous oxide/laughing gas) are forbidden.
  • Security will thoroughly search everybody before entering the event.
  • When hard drugs are found you will be removed from the event and you might be handed over to the police.
  • You're not allowed to bring your own drinks/foods/beverages.
  • Store your bags and jackets in our lockers.
  • Camera surveillance is part of our and your safety.
  • No professional photo/film/video/audio equipment nor "selfie-sticks" are allowed.
  • Standard digital cameras are allowed.
  • No football shirts or shirts with offending lyrics/symbols/etc. are allowed.
  • Please keep your shirt on at our events.
  • No large flags / inflatables obstructing view.
  • Smoking is only allowed in the smoking areas, follow the "smoking signs".
  • We have the right to refuse admittance without restitution of entrance fees.
  • Access is at your own risk.
  • If you feel uncomfortable or if you want ear protection, please go to our first aid/EHBO/EMS, they are your friends.
  • No entrance after 02.00 and no re-entrance after leaving the party!
Can I bring my medication?
If it is necessary to bring your medication to the event, you need to bring an official declaration of a doctor. In case of doubt, our First Aid crew (EMS) will check your medication and declaration.
Can I bring my e-cigarette and the complementary liquids?
It's allowed to bring your e-cigarette, but you cannot smoke inside. Please use the (outside) smoking areas. The complementary liquids are only allowed in sealed packaging.
Till what time can I enter the Klokgebouw?
Please note that there is no entrance after 02.00 and no re-entrance after leaving the party!

organic 2 Sustainability

What does Awakenings do for sustainability?
We like to dance for many more years on our beautiful planet!
We are well aware of environmental impact and we strive to become a circulair festival. Please read here what we do, to make our festivals sustainable.
How does the deposit system on all cups, cans and bottles work?
During our events we will be working with a deposit system on all cups, cans and bottles we give out at the bars.
We would like to collect as many as possible, to make sure they can be recycled!

This is how it works:
1. At the entrance, after scanning your ticket, you’ll receive 1 free recycle token from us.
2. With each drink you order, you hand in your recycle token or an empty cup, can or bottle.
3. When you’re leaving the venue or you don’t want to have a new drink, you can hand in your empty cup / can or bottle at the bar or at one of the other recycle points. The bar staff will give you your recycle token in return.
4. There is an unique code on the recycle token, after the show you can go to out website and fill out the code, then you have a chance of winning prizes!

On this page you can fill out the code of your recycle token.

bedroom Hotel packages

I have a question about my hotel for Awakenings Festival, who should I contact?
Booked a hotel for Awakenings Festival 2020? Please send an e-mail to travel@awakenings.nl.
I have booked a hotel package for Eindhoven or Easter, how does this work?
You will receive the confirmation email immediately after your booking. Your festival ticket(s) will be sent to you later.
Two weeks prior to the event will you receive your hotel voucher and ticket(s) by email.
Your free copy of the Awakenings book - '20 years of Techno' will be waiting for you at your hotel room.
If you have not received your ticket(s) at this moment, or if you have any other questions regarding your hotel booking, please contact our travel desk at travel@paylogic.com.
How can I get in touch for hotel questions?
Did you book a hotel during Eindhoven or Easter? Please contact the hotel desk for questions: travel@paylogic.com
Booked a hotel during Awakenings Festival 2020? Please contact the hotel desk for questions: travel@awakenings.nl