Hi, How can we help?

At Awakenings we’re here to support you whenever we can. Find your answer below in our FAQ. If that didn’t help, you can always contact us.

compass 06 General

I have lost something after visiting the festival, what can I do?
We will collect all lost properties and upload it into iLost. iLost is a digital platform where you can enter the item you’ve lost in the search window or enter the name of the event where you lost your belongings. Here you can regain your belongings.

Things you accidentaly left in your locker can be retrieved at the locker desk during the event days (after prove of entitlement). After the last event day you can e-mail Entropt to regain your belongings.
Information for neighbours of Westerpark
Aan: Omwonenden van het Westerpark

Datum, September 2019

Onderwerp: evenementen op indoor-locaties Westergasfabriek 16 tot 20 oktober Amsterdam Dance Event 2019

Geachte omwonende en gebruiker van het Westerpark,

Het Amsterdam Dance Event is de grootste conferentie over elektronische muziek ter wereld. De wereld komt naar Amsterdam om nieuwe trends in dancemuziek te ontdekken of nieuwe zakenpartners te ontmoeten. Van 16 t/m 20 oktober vindt het Amsterdam Dance Event weer plaats in Amsterdam en het Westergasfabriekterrein mag daarbij niet ontbreken. Met ruim 2000+ artiesten, 350 events, 90 locaties en ruim 300.000 feestgangers zet ADE Amsterdam op de wereldkaart. De organisatoren op de Westergasfabriek zijn trots om daar een bijdrage aan te mogen leveren.

De verschillende organisatoren hebben de handen ineengeslagen om de veiligheid in en rondom het park goed te regelen en om te zorgen dat overlast tot een minimum beperkt wordt. De volgende maatregelen zijn hiervoor georganiseerd:
- Er is voldoende security in en rondom de verschillende locaties.
- BVN wordt ingehuurd voor een soepele in- en uitstroom van bezoekers die per auto, fiets of taxi komen.
- Op de Van Slingelandtstraat wordt een taxilus ingesteld. Alle TTO’s en besteld vervoer zijn ingelicht over de plannen van de taxilus om ervoor te zorgen dat de taxi’s zo min mogelijk overlast voor de buurt veroorzaken.
- De fietsbrug aan de Haarlemmerweg wordt ’s nachts ontoegankelijk gemaakt.
- Er worden verkeersregelaars ingezet op de Haarlemmerweg op o.a. de volgende posities: ingang Waterkeringweg, bushalte nabij fietsbrug en de bruggen aan beide ingangen van het park.
- In het park worden diverse fietsenstallingen geplaatst.
- De Gemeente zet handhavers in om met name taxi’s/ snorders aan te kunnen pakken en bij klachten over geluid te gaan meten of de normen niet worden overschreden. Bewoners kunnen ook inloggen op het Munisense meetsysteem dat voor de Gemeente het geluid op de gevels meet. Awakenings voert zelf metingen uit rondom de events.

Wat wordt er nog meer gedaan om de overlast te beperken?

Awakenings heeft met Parkeergarage Westergasfabriek een afspraak gemaakt om crew en bezoekers tegen een gereduceerd tarief te laten parkeren, om parkeeroverlast te voorkomen. De bezoekers worden (zoals altijd) achterlangs via het fietspad aan de spoorzijde naar de entree geleid en er wordt een schoonmaakbedrijf ingehuurd om de aanlooproutes in het park te reinigen. Op donderdag en vrijdag ochtend zal de uitstroom niet achterlangs gaan maar via de Gosschalklaan, om het achter-fietspad vrij te houden voor woon-werk-verkeer. Westerunie en Awakenings plaatsen banners waarop wordt aangeven dat vertrekkende bezoekers stil moeten zijn en respect moeten hebben voor de buren.

Als u ondanks onze inspanningen toch nog (geluids-)overlast van het evenement ervaart, dan kunt u dit melden bij de Gemeente Amsterdam, telefoonnummer van de horecaklachtenlijn: 020 421 4567 (24 uur bereikbaar) of www.amsterdam.nl. In verband met andere (open lucht) events in de stad kan het zijn dat het geluid elders vandaan komt (zoals ook in het paasweekend). U kunt Awakenings ook direct bereiken op het telefoonnummer: 085-2103705 tijdens de events.
Bent u geïnteresseerd in de evenementen die plaatsvinden, dan verwijzen we u naar www.westergasfabriek.nl.

Behalve ADE vindt Cinekid plaats op de Westergasfabriek in Amsterdam van 19 t/m 25 Oktober.

Verder is er een muziek café in het Westerpak: Radio Radio, waar de dj centraal staat. Van donderdag t/m zondag zal jong talent afgewisseld met gevestigde namen plaatsnemen achter de draaitafels. Tijdens ADE gaat Radio Radio ook op woensdag open. Elke middag kun je hier platen scoren van de Rotterdamse vinylstore Clone, dat een popupwinkel opent in het café. Elke dag is er een muzikale partner of buitenlands radiostation uitgenodigd om van 's middags tot 's nachts dj's te verwelkomen. Entree overdag is altijd gratis, tijdens enkele events 's avonds zal een kleine entree worden gevraagd.

Voor 19-10 Awakenings By Day verloot Awakenings 2x2 kaartjes aan bewoners. Wilt u hiervoor in aanmerking komen mail dan naam, adres, telefoonnummer naar info@awakenings.nl.

Met vriendelijke groet,
Westerunie (Westerunie.nl)
Monumental Productions / Awakenings (Awakenings.nl)
Radio Radio (radioradio.radio)

Locatie
Awakenings Gashouder (nacht)
Woensdag 16-10, 22:00 - 08:00 Awakenings x Charlotte de Witte presents KNTXT
Donderdag 17-10, 22:00 - 08:00 Awakenings X Adam Beyer presents Drumcode
Vrijdag 18-10, 20:00 - 08:00 Awakenings x Afterlife
Zaterdag 19-10, 23:00 - 08:00 Awakenings x Joseph Capriati invites

Awakenings Gashouder (dag)
Zaterdag 19-10, 12:00 - 22:00 Awakenings x Joris Voorn & friends

WesterUnie* / WesterLiefde* / WestergasTerras* / Transformator-Huis
Woensdag 16-10, 21:00 - 07:00 In Trance We Trust
Donderdag 17-10, 22:00 - 07:00 Pleinvrees
Vrijdag 18-10, 22:00 - 07:00 Pleinvrees
Zaterdag 19-10, 12:00 - 20:30 Audio Obscura
Zaterdag 19-10, 23:00 - 08:00 Pleinvrees
Zondag 20-10, 12:00 - 01:00 Gardens of Babylon

Radio Radio*
Woensdag 16-10, 22:00 - 06:00
Donderdag 17-10, 22:00 - 06:00
Vrijdag 18-10, 22:00 - 06:00, United Identities
Zaterdag 19-10, 22:00 - 06:00, Clone Records
Zondag 20-10, 22:00 - 06:00

ticket 75 Tickets

I lost my ticket, what should I do?
Please try to search for 'Paylogic' in your inbox and also check your spam folder.

If this doesn't get you any results, please go to consumer.paylogic.nl/tickets, so we can resend your ticket(s) and/or confirmation e-mail to your mail address.
What payment methods are possible?
For plain festival tickets we accept transactions from everyone through Visa and Mastercard.

• For Dutch people it is also possible to pay through iDeal.
• For Belgian people it is also possible to pay through ING Homepay and Bankcontact/Mr. Cash.
• For German people it is also possible to pay through Sofort Uberweisung.

For the hotel packages we can only accept Visa and Mastercard (Credit Card). If you do not have a Credit Card you can't proceed with the booking. You could ask a family member or friend in possession of a Credit Card to process the payment for you.
Can I buy tickets at the entrance?
When an event is sold out you can't buy tickets at the door.

There are still tickets available for Ricardo Villalobos x FRRX x VBX and Maceo Plex x Lone Romantic at the Warehouse Elementenstraat. (for those events we will sell at the door)
How can I get in touch for ticket questions?
Didn't find your answer? You can always sent an email to our ticketing customer support, they will answer your question within 48 hours. Please send an email to cs@paylogic.nl
From which websites can I buy tickets?
Only buy your tickets at our official sales channel: the Awakenings website or at the Awakenings Festival website .

This way you will never pay too much and you make sure your tickets are real.

In case the event is sold out, please check: www.ticketswap.com . This is the ONLY official website to buy tickets when the event is sold out.

All tickets will be scanned and checked for authenticity at the entrance.

train How to get there

What is the best way to travel to the Gashouder?
Bikes
We’ve built a special bike parking close to the event. Follow the signs and park your bike there. Bikes parked at other inconvenient places will be removed due to safety regulations. Don’t forget to take your bike home: the bike-parking will be removed shortly after the event and bikes that are still there will be cut loose.

Special bike deals

Awakenings in the Gashouder can easily be reached by bike. To make it even easier for you to bike to the Gashouder, we've already figured out where you can rent a bike. Below you can see where you can rent a bike and for what price:

Het Zwarte Fietsenplan
13 locations
Opening hours
Monday till Friday: 08:00 - 20:00
Saturday and Sunday: 09:00 - 19:00
Show the last info mail and get a 10% discount!

Public Transport
Plan your travel with 9292 and be aware that during holidays travelling schedules of public transport may be different from their regular schedules.

Car

The address of the nearest parking is: Garage WesterparkVan Bleiswijkstraat 8, Amsterdam

You can get a parking ticket online for €26,00 or buy it at a cashier inside the Gashouder (exchange your online e-ticket at the locker desk at the event). This way you'll avoid paying the full amount of €2,- per 35 minutes at the ticket machines in the garage.

If Garage Westerpark is full, there is Parkbee.com (only available with Parkline or Parkmobile) on:

- Haarlemmerweg 504
- Van Hogendorpstraat 28
- Van Beuningenstraat 92
- De Wittenkade 24

Be aware not to leave valuables in your car, thieves with bluetooth trackers seem to be active in the area.

Taxi

There will be a special taxi-stand near the Gashouder, just follow the signs to get to there. (Van Slingelandtstraat) Remember there is a chance fewer taxis are available with ADE. And please beware of the illegal "taxi drivers" (called snorders). It's illegal to get in the taxi with them, fines for using them can run very high.

Uber

We have a partnership with Uber service to travel to/from Awakenings with 10 euro off your first ride with the special promo code: AwakeAde. Travel easily, fast and comfortable with Uber to your next destination. Please follow the signs pre-booked taxi and you will find your driver at the pick up point on the Vredenhofweg.
What is the best way to travel to the Warehouse Elementenstraat?
Bikes
We’ve built a special bike parking close to the event. Follow the signs and park your bike there. Bikes parked at other inconvenient places will be removed due to safety regulations. Don’t forget to take your bike home: the bike-parking will be removed shortly after the event and bikes that are still there will be cut loose.

Special bike deals
Awakenings in the Warehouse Elementenstraat can easily be reached by bike. To make it even easier for you to bike to us, we've already figured out where you can rent a bike. Below you can see where you can rent a bike and for what price:

Het Zwarte Fietsenplan

13 locations
Opening hours
Monday till Friday: 08:00 - 20:00
Saturday and Sunday: 09:00 - 19:00

Show the last info mail and get a 10% discount!

Public Transport

The Warehouse Elementenstraat is close to the metro station (stop: Isolatorweg). Take Metro line 50/51 to Isolatorweg (leaves every 6 minutes) until 00.47.

Uber

We have a partnership with Uber service to travel to/from Awakenings with 10 euro off your first ride with the special promo code: AwakeAde. Travel easily, fast and comfortable with Uber to your next destination, you will find your driver at the pick up point near the Isolatorweg. Please follow the pre-booked taxi signs.

Taxi
If you come by taxi you need to give your driver the following address; Isolatorweg 36.

laugh 17 Rules & Regulations

What is the minimum age to get in?
At all our events, you have to be 18+. We check for ID at the entrance.
What are the rules & regulations of events at the Gashouder?
- Bring your happy face.
- Age 18+ (don't forget your ID).
- Always follow the instructions of staff, security and emergency services personnel.
- We have the right to refuse admittance without restitution of entrance fees.
- Always respect other visitors, no (sexual) harassment will be tolerated.
- No pets / fireworks / weapons / sharp or dangerous objects are allowed.
- No drugs are allowed, so all hard drugs, pills, powders, liquids, mushrooms and N20 (nitrous oxide/laughing gas) are forbidden.
Hash / weed (<5 grams) are tolerated (no pre-rolled joints!) only at our events in Amsterdam Gashouder.
- Security will thoroughly search everybody before and during the event.
- When hard drugs are found you will be removed from the event and you might be handed over to the police.
- You're not allowed to bring your own drinks/foods/beverages.
- Store your bags and jackets in our lockers.
- Camera surveillance and metal detectors are part of our and your safety.
- Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras / phones are allowed.
- Club oriented football shirts or shirts / stickers with offending lyrics / symbols etc. are not allowed.
- Football shirts of national teams are allowed.
- Please keep your shirt on.
- Masks are not allowed.
- No large flags / inflatables obstructing view
- Smoking is only allowed in the smoking areas, follow the "smoking signs".
- Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid/EHBO/EMS, they are your friends.
- It's forbidden to have commercial activities in and around the festival area, without agreement of the organisation.
- Large flags / inflatable objects are not allowed.
- No entrance after two hours from the end and no re-entrance after leaving the party!
What are the rules & regulations of events at the Warehouse Elementenstraat?
  • Bring your happy face.
  • Age 18+ (don't forget your ID).
  • Always follow the instructions of staff, security and emergency services personnel.
  • We have the right to refuse admittance without restitution of entrance fees.
  • Always respect other visitors, no (sexual) harassment will be tolerated.
  • No pets / fireworks / weapons / sharp or dangerous objects are allowed.
  • No drugs are allowed, so all hard drugs, pills, powders, liquids and mushrooms are forbidden.
    Hash / weed (<5 gram) are tolerated (no pre-rolled joints!) only at our events in Warehouse Elementenstraat.
  • Security will thoroughly search everybody before and during the event.
  • When hard drugs are found you will be removed from the event and you might be handed over to the police.
  • You're not allowed to bring your own drinks/foods/beverages.
  • Store your bags and jackets in our lockers.
  • Camera surveillance and metal detectors are part of our and your safety.
  • Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras / phones are allowed.
  • Club oriented football shirts or shirts / stickers with offending lyrics / symbols etc. are not allowed.
  • Football shirts of national teams are not allowed.
  • Please keep your shirt on.
  • Masks are not allowed.
  • No large flags / inflatables obstructing view
  • Smoking is only allowed in the smoking areas, follow the "smoking signs".
  • Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid/EHBO/EMS, they are your friends.
  • It's forbidden to have commercial activities in and around the festival area, without agreement of the organisation.
  • Large flags / inflatable objects are not allowed.
  • No entrance after two hours from the end and no re-entrance after leaving the party!
Can I bring my medication?
If it is necessary to bring your medication to the event, you need to bring an official declaration of a doctor. In case of doubt, our First Aid crew (EMS) will check your medication and declaration.
Can I bring my e-cigarette and the complementary liquids?
It's allowed to bring your e-cigarette. The complementary liquids are only allowed in sealed packaging.

organic 2 Sustainability

What does Awakenings do for sustainability?
We like to dance for many more years on our beautiful planet!
We are well aware of environmental impact and we strive to become a circulair festival. Please read here what we do, to make our festivals sustainable.
How does the deposit system on all cups, cans and bottles work?
During our events we will be working with a deposit system on all cups, cans and bottles we give out at the bars.
We would like to collect as many as possible, to make sure they can be recycled!

This is how it works:
1. At the entrance, after scanning your ticket, you’ll receive 1 free recycle token from us.
2. With each drink you order, you hand in your recycle token or an empty cup, can or bottle.
3. When you’re leaving the venue or you don’t want to have a new drink, you can hand in your empty cup / can or bottle at the bar or at one of the other recycle points. The bar staff will give you your recycle token in return.
4. There is an unique code on the recycle token, after the show you can go to out website and fill out the code, then you have a chance of winning prizes!

On this page you can fill out the code of your recycle token.

bedroom Hotel packages

I have booked a hotel package, how does this work?
You will receive the confirmation email immediately after your booking. Your festival ticket(s) will be sent to you later.

Two weeks prior to the event will you receive your hotel voucher and ticket(s) by email.

Your free copy of the Awakenings book - '20 years of Techno' will be waiting for you at your hotel room.

If you have not received your ticket(s) at this moment, or if you have any other questions regarding your hotel booking, please contact our travel desk at travel@paylogic.com.
How can I get in touch for hotel questions?
You can always contact our hotel desk for questions. You can reach them at travel@paylogic.com