Hi, How can we help?

At Awakenings we’re here to support you whenever we can. Find your answer below in our FAQ. If that didn’t help, you can always contact us.

compass 06 Awakenings Festival 2020

Is Awakenings Festival taking place 27 + 28 June?
Awakenings Festival won't take place in the weekend of 27th and 28th of June 2020. Last week, May 6th, the Dutch government announced new measures for the upcoming months regarding the outbreak of the Coronavirus. Following up we had to decide that Awakenings Festival 2020 will now definitely be postponed to the 26th and 27th of June 2021.
When will Awakenings Festival take place?
Last week, May 6th, the Dutch government announced new measures for the upcoming months regarding the outbreak of the Coronavirus. Awakenings Festival will now take place in the weekend of the 26th and 27th of June 2021.
Will the lineup be the same?
We are in contact with all artists and doing our utmost best to confirm the same line up. This of course depends on lots of aspects, amongst others their existing schedules. We will inform you as soon as possible.
Are my lockers/parking tickets also still valid for the new edition?
Yes, all locker and/or parking tickets will also be valid for the new dates.
What if I cannot make it on the new date?
If you cannot make it to our next edition, we offer an Awakenings voucher. With this voucher, you will receive the amount of your order (including service fees) as an electronic voucher to purchase a ticket for one of our events in the future. The voucher will be valid to use till 31-12-2021, so there will be plenty of time and good alternative events to redeem it.
If you have no intention of visiting any Awakenings events in this period, you can request a monetary refund.
What will happen to my ticket for Awakenings Festival?
If you already bought a ticket for Awakenings Festival, this ticket will stay valid for the upcoming edition, whether the event is postponed to later this year or to 2021. This means you will be able to experience Awakenings Festival the way you imagined it to be. You also have the opportunity to choose for a voucher, equal to the amount of your initial ticket order, which can be used for one of our other events. We of course hope either of these options works for you and we will welcome you at one of our events in the near future. By choosing one of these options, you would tremendously help us, so we can keep on developing Awakenings Festival.
I bought my Awakenings Festival ticket via Ticketswap, will I get a refund and how much will this be?
Awakenings has a partnership with Ticketswap. This means all tickets sold through Ticketswap have been canceled and reissued on the name of the new buyer. All ticketswap buyers get the same three options; keep your ticket, exchange for a voucher or apply for a refund. The voucher/ refund amount will be the amount as placed on Ticketswap.
I bought a ticket via ticket reseller X, will my ticket also be refunded?
We are not able to give you any information regarding other unofficial ticket resellers such as Marktplaats, Tickets4u, Tickettack etc., as there is no official partnership between us. You could try to get in contact with the reseller and/or with the person that has sold you (a) ticket(s) as he/she will be receive an email with information regarding the current situation.
I booked a hotel and/or flight myself, can I get a refund for this?
Unfortunately, it is beyond our control to assist you in obtaining alternative solutions / refunds for products purchased by companies other than our official ticketing company, Paylogic. We advise you to check in with the company you booked your hotel and/or flight with, we’ve learned from our experience that they probably can help you out in this situation.
I bought a travel / accommodation package, what does this mean for me? What are the (refund) options?
If you’ve purchased a Hotel Package for Awakenings Festival 2020, we would like to offer you the following options:
Your order will remain valid. This means in case the event can be postponed to the weekend of 12 and 13 September or to June 2021, you will be able to experience the event, like you imagined.
or
Your order will be cancelled, and you will receive a voucher instead. The voucher holds a value equal to the amount of your initial order, which can be used for all Awakenings events. The voucher will be valid until December 31st, 2021, so there will be plenty of opportunities for you to redeem your credit.
How does the Paylogic tool work?
Step 1: In the email you received from us, click on the button
Step 2: Fill out your ordernumber + email address
Step 3: You will receive a new email with a link
Step 5: Click on the link, you are now able to chose your option
Please note that the system is case sensitive.

train Awakenings Presents 2020

Is Awakenings presents taking place 22 + 23 August?
It is with a heavy heart that we have to inform you that this means that Awakenings Presents 2020 in the weekend of 22nd and 23rd of August cannot take place and we have to cancel Awakenings | Adam Beyer presents Drumcode and Awakenings | FCKNG SERIOUS by Boris Brejcha.
What will happen to my ticket for Awakenings Presents?
If you already bought a ticket for Awakenings Presents, you have received an email with three different options. We of course hope either of these options work for you and we will welcome you at one of our events in the near future.
I bought my Awakenings Presents ticket via Ticketswap, will I get a refund and how much will this be?
Awakenings has a partnership with Ticketswap. This means all tickets sold through Ticketswap have been canceled and reissued on the name of the new buyer. All ticketswap buyers get the same three options; keep your ticket, exchange for a voucher or apply for a refund. The voucher/ refund amount will be the amount as placed on Ticketswap.
I bought a ticket via ticket reseller X, will my ticket also be refunded?
We are not able to give you any information regarding other unofficial ticket resellers such as Marktplaats, Tickets4u, Tickettack etc., as there is no official partnership between us. You could try to get in contact with the reseller and/or with the person that has sold you (a) ticket(s) as he/she will be receive an email with information regarding the current situation.
I booked a hotel and/or flight myself, can I get a refund for this?
Unfortunately, it is beyond our control to assist you in obtaining alternative solutions / refunds for products purchased by companies other than our official ticketing company, Paylogic. We advise you to check in with the company you booked your hotel and/or flight with, we’ve learned from our experience that they probably can help you out in this situation.
I bought a travel / accommodation package, what does this mean for me? What are the (refund) options?
If you’ve purchased a Hotel Package for Awakenings Presents 2020, we would like to offer you the following options:
Your order will be cancelled, and you will receive a voucher instead. The voucher holds a value equal to the amount of your initial order, which can be used for all Awakenings events. The voucher will be valid until December 31st, 2021, so there will be plenty of opportunities for you to redeem your credit.
Or
You can apply for a refund.

bulb Voucher

How does the voucher work?
You have received an email from Paylogic, containing the electronic voucher. The email will contain information of the exact fulfillment. If you would like to purchase tickets for another Awakenings event, you can submit the voucher code during the check-out process in our ticketshop. The voucher will remain valid until December 31, 2021 and can be used for all upcoming Awakenings events.
What will the amount of the voucher be?
The amount of the voucher will be equal to your order plus ticket fees (excluding merchandise, shipment costs and insurance). If you have bought your ticket through Ticketswap, the amount will be the amount of the order as placed on ticketswap.
When can I expect to receive the voucher?
We are working hard to set up the technical solution to process the vouchers, we expect that you will receive the electronic voucher from our ticketing partner Paylogic mid-June at the latest.
Do I have to spend the amount of the voucher all at once?
You will receive a voucher for the total order amount of your order, for example 100,- euro.
If you spend 60,- euro on a new ticket, for example for one of our NYE events, after you have completed that order, you will receive a new voucher with the remaining amount of 40,- euro.
If you then buy a next ticket which is 50,- euro, you can enter the voucher and will have to pay the remaining amount of 10,- euro extra with your creditcard, Paypal or iDeal.
Until when will the voucher be valid?
The voucher will be valid until December 31, 2021.
When will I ultimately have to make a decision on what option works best for me?
If you bought a ticket, you have received an e-mail in which you can let us know before the 1st of June, which option suits you best. If we do not receive such notification, your ticket will automatically become valid for the upcoming edition of Awakenings Festival.
Can I split the credit between the friends I purchased tickets for?
The vouchers will be issued to the original buyer, who placed the order. This unfortunately means it is not possible to break down the order.
One of my group members is no longer able to attend, what will happen to my booking?
It is only possible to process the preferred option of the entire order. This unfortunately means it is not possible to break down the order amongst your group.

ticket 75 Tickets

I lost my ticket, what should I do?
Please try to search for 'Paylogic' in your inbox and also check your spam folder.
If this doesn't get you any results, please go to consumer.paylogic.nl/tickets, so we can resend your ticket(s) and/or confirmation e-mail to your mail address.
How can I get in touch for ticket questions?
Didn't find your answer? You can always sent an email to our ticketing customer support, they will answer your question within 48 hours. Please send an email to [email protected]
From which websites can I buy tickets?
Only buy your tickets at our official sales channel: the Awakenings website. This way you will never pay too much and you make sure your tickets are real.
In case the event is sold out, please check: www.ticketswap.com.

When a ticket is sold through Ticketswap, the ‘old’ ticket gets canceled and a new ticket is going to the new owner. The old ticket is not valid anymore and the seller is not able to put the ticket on Ticketswap again.

This is the ONLY official website to buy tickets when the event is sold out.
All tickets will be scanned and checked for authenticity at the entrance.
I've added Booking Protect to my order, how does this work?
From the 11th of March we have added a new service to our shop for our summer specials. We will implement this service in the future for all our events. If you have added refund protection to your order, this means a maximum amount of € 2000,- per order is protected. Check out the terms & conditions here.

If you would like to apply for a refund, click here.
For questions regarding your Refund Protection, please contact Booking Protect at [email protected]
Why is the Booking Protect fee not being refunded or added to my voucher value?
Booking Protect is a protection service, which starts immediately after you’ve placed your order. It is from this time on that if anything were to happen in line with the terms and conditions of Booking Protect, you could make a refund request with Booking Protect. Whether a claim is made or not, the protection service was still provided and can therefore not be refunded. For all other questions regarding the coverage or refunds, please contact Booking Protect.
More info about the Corona virus

laugh 17 Rules & Regulations

What is the minimum age to get in?
At all our events, you have to be 18+. We check for ID at the entrance.
Can I bring my medication?
If it is necessary to bring your medication to the event, you need to bring an official declaration of a doctor. In case of doubt, our First Aid crew (EMS) will check your medication and declaration.
Can I bring my e-cigarette and the complementary liquids?
It's allowed to bring your e-cigarette, but you cannot smoke inside. Please use the (outside) smoking areas. The complementary liquids are only allowed in sealed packaging.

organic 2 Sustainability

What does Awakenings do for sustainability?
We like to dance for many more years on our beautiful planet!
We are well aware of environmental impact and we strive to become a circulair festival. Please read here what we do, to make our festivals sustainable.
How does the deposit system on all cups, cans and bottles work?
During our events we will be working with a deposit system on all cups, cans and bottles we give out at the bars.
We would like to collect as many as possible, to make sure they can be recycled!

This is how it works:
1. At the entrance, after scanning your ticket, you’ll receive 1 free recycle token from us.
2. With each drink you order, you hand in your recycle token or an empty cup, can or bottle.
3. When you’re leaving the venue or you don’t want to have a new drink, you can hand in your empty cup / can or bottle at the bar or at one of the other recycle points. The bar staff will give you your recycle token in return.
4. There is an unique code on the recycle token, after the show you can go to out website and fill out the code, then you have a chance of winning prizes!

On this page you can fill out the code of your recycle token.

bedroom Hotel packages

I have a question about my hotel for Awakenings Festival, who should I contact?
Booked a hotel for Awakenings Festival 2020? Please send an e-mail to [email protected].
How can I get in touch for hotel questions?
Booked a hotel during Awakenings Festival 2020? Please contact the hotel desk for questions: [email protected]