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IMPORTANT COVID INFORMATION

Due to Dutch legislation, we will need to have COVID-health-check prior to the event; This means it will take a bit longer to enter the venue, please be 10 minutes earlier than you would normally be. For Dutch/ European visitors; All visitors from within Europe are provided access by using the Digital Covid Certificate (DCC), as long as they meet the Dutch travel requirements (wijsopreis.nl). This certificate needs to be uploaded to the CoronaCheck-app. Persons that do not have a vaccination-QR-code will need to be tested through ‘Testen Voor Toegang’ (testenvoortoegang.org) in order to receive a valid QR-code in the CoronaCheck-App. For visitors from the UK and outside of Europe; It is required to get tested via ‘Testen Voor Toegang’ (testenvoortoegang.org) in order to be provided access. This includes people who have been fully vaccinated. The test result will be granted with a QR-code and needs to be uploaded in the CoronaCheck-App. 'Testen voor toegang' -> Schedule your test in time! It can take up to 2 hours before you receive your QR-code, so make sure to test in time. The QR-code is valid for 24 hours. For scheduling an appointment at ‘Testen Voor Toegang’ and more info click here: https://testenvoortoegang.orgCurrently, more test locations are being added, so if locations are full, please try again later. To enter Awakenings: Open the Corona-Check-App, 10 minutes before you arrive, do not close the screen.
When arriving at the venue, keep your ticket + ID + CoronaCheck-App ready
We will check your COVID-free QR-code + ID
We will scan your e-ticket
Party!
The CoronaCheck-App is available for Android and for iOSDid you test positive for COVID? Then you can sell your ticket through Ticketswap or get your fee back if you insured your order through Booking Protect. If you arrive at the venue without a valid QR-code, we cannot refund your ticket.

Bikes
We’ve built a special bike parking close to the event. Follow the signs and park your bike there. Bikes parked at other inconvenient places will be removed due to safety regulations. Don’t forget to take your bike home: the bike-parking will be removed shortly after the event and bikes that are still there will be cut loose.
Special bike deals
Awakenings in the Gashouder can easily be reached by bike. To make it even easier for you to bike to the Gashouder, we've already figured out where you can rent a bike. Below you can see where you can rent a bike and for what price:

Het Zwarte Fietsenplan
13 locations
Opening hours
Monday till Friday: 08:00 - 20:00
Saturday and Sunday: 09:00 - 19:00
Show the last info mail and get a 10% discount!
Public Transport
Plan your travel with 9292 and be aware that during holidays traveling schedules of public transport may be different from their regular schedules.
Car
The address of the nearest parking is: Q-park Westerpark, Van Bleiswijkstraat 8, Amsterdam

You can get a parking ticket online for €31,00 or buy it at a cashier inside the Gashouder (exchange your online e-ticket at the locker desk at the event). This way you'll avoid paying the full amount of €2,- per 33 minutes at the ticket machines in the garage.

If Q-park Westerpark is full, there is Parkbee.com (only available with Parkline or Parkmobile) on:

- Haarlemmerweg 504
- Van Hogendorpstraat 28
- Van Beuningenstraat 92
- De Wittenkade 24

Be aware not to leave valuables in your car, thieves with bluetooth trackers seem to be active in the area.
Taxi
There will be a special taxi-stand near the Gashouder, just follow the signs to get to there. Remember there is a chance fewer taxis are available with ADE. And please beware of the illegal "taxi drivers" (called snorders). It's illegal to get in the taxi with them, fines for using them can run very high.
Uber
Travel easily, fast and comfortable with Uber to your next destination, you will find your driver at the pick up point near the Vredenhofweg. Please follow the pre-booked taxi signs.

Please note that there is no entrance after two hours from the end and no re-entrance after leaving the party!

- Bring your happy face.
- Age 18+ (don't forget your ID).
- Always follow the instructions of staff, security and emergency services personnel.
- We have the right to refuse admittance without restitution of entrance fees.
- Before entering, our crew or security can ask for your identification to check your name and age.
- There is a possibility that proof of a negative test or proof of vaccination will be required to attend the event
- Always respect other visitors, no (sexual) harassment will be tolerated.
- No pets / fireworks / weapons / sharp or dangerous objects are allowed.
- No drugs are allowed, so all hard drugs, pills, powders, liquids, mushrooms and N20 (nitrous oxide/laughing gas) are forbidden.
Hash / weed (<5 grams) are tolerated (no pre-rolled joints!) only at our events in Amsterdam Gashouder.
- Security will thoroughly search everybody before and during the event.
- When hard drugs are found you will be removed from the event and you might be handed over to the police.
- You're not allowed to bring your own drinks/foods/beverages.
- Store your bags and jackets in our lockers.
- Camera surveillance and metal detectors are part of our and your safety.
- Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras / phones are allowed.
- Club oriented football shirts or shirts / stickers with offending lyrics / symbols etc. are not allowed.
- Football shirts of national teams are allowed.
- Please keep your shirt on.
- Masks are not allowed.
- Smoking is only allowed in the smoking areas, follow the "smoking signs".
- Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid/EHBO/EMS, they are your friends.
- It's forbidden to have commercial activities in and around the festival area, without agreement of the organisation.
- Large flags / inflatable objects are not allowed.
- No entrance after two hours from the end and no re-entrance after leaving the party!

- Bring your happy face.
- Age 18+ (don't forget your ID).
- Always follow the instructions of the staff, security, and emergency services personnel.
- We have the right to refuse admittance without restitution of entrance fees.
- Before entering, our crew or security can ask for your identification to check your name and age.
- There is a possibility that proof of a negative test or proof of vaccination will be required to attend the event
- Always respect other visitors, no (sexual) harassment will be tolerated.
- No pets/fireworks/weapons / sharp or dangerous objects are allowed.
- No drugs are allowed, so all hard drugs, pills, powders, liquids, mushrooms, and N20 (nitrous oxide/laughing gas) are forbidden.
- Security will thoroughly search everybody before and during the event.
- When hard drugs are found you will be removed from the event and you might be handed over to the police.
- You're not allowed to bring your own drinks/foods/beverages.
- Store your bags and jackets in our lockers.
- Camera surveillance and metal detectors are part of our and your safety.
- Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras/phones are allowed.
- Club-oriented football shirts or shirts/stickers with offending lyrics/symbols etc. are not allowed.
- Football shirts of national teams are allowed.
- Please keep your shirt on.
- Masks are not allowed.
- Smoking is only allowed in the smoking areas, follow the "smoking signs".
- Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid/EHBO/EMS, they are your friends.
- It's forbidden to have commercial activities in and around the festival area, without the agreement of the organization.
- Large flags / inflatable objects are not allowed.
- No entrance after two hours from the end and no re-entrance after leaving the party!

All artists who were supposed to perform at Easter 2021, have confirmed that they are excited to perform next year during our Easter events in 2022.

Awakenings Easter 2022 is scheduled to take place from Thursday 14th – Sunday 17th of April 2022.

Yes, they are still valid.

Awakenings has a partnership with Ticketswap. This means all tickets sold through Ticketswap have been canceled and reissued on the name of the new buyer. The new buyers have the same rights as ticket buyers bought at Paylogic, so the value of the original ticket (incl service fee). The refund needs to be requested at Ticketswap. info@ticketswap.com

We are not able to give you any information regarding other unofficial ticket resellers such as Marktplaats, Tickets4u, Tickettack etc., as there is no official partnership between us. You could try to get in contact with the reseller and/or with the person that has sold you (a) ticket(s) as he/she will be receive an email with information regarding the current situation.

Unfortunately, it is beyond our control to assist you in obtaining alternative solutions / refunds for products purchased by companies other than our official ticketing company, Paylogic. We advise you to check in with the company you booked your hotel and/or flight with, we’ve learned from our experience that they probably can help you out in this situation.

If you’ve purchased a Hotel Package for Easter 2021, we would like to offer you the following options:

Your order will remain valid. This means you will be able to experience the event during Easter 2022 (Thursday 14th – Sunday 17th of April 2022), like you imagined.

or

Your order will be cancelled, and you will receive a voucher instead. The voucher holds a value equal to the amount of your initial order, which can be used for all Awakenings events. The voucher will be valid until December 31st, 2022.

or

Your order will be cancelled and you will receive a refund before April 1st 2021.

Please don't hesitate to contact us via info@awakenings.nl. We are happy to help you and to provide you with any information needed. In the meantime stay safe, stay strong and never stop dancing; together we can do this.

We will announce the date of Awakenings Festival 2022, within a few weeks!

The Dutch government is working on all license applications. There hasn't been any event license granted in the Netherlands so far.

The Dutch government expects that, after the summer, there is no more need for proof of testing/vaccination at the entrance of events. However we can never be sure and also the rules of traveling internationally can not be predicted upfront. If new rules come up in the future, we will let you know by email. Face masks are not mandatory, if you feel more safe wearing one, you are allowed to wear one.

Yes, all locker and/or parking tickets will also be valid for the new edition.

Awakenings has a partnership with Ticketswap. This means all tickets sold through Ticketswap have been canceled and reissued on the name of the new buyer. The new buyers have the same rights as ticket buyers who bought tickets at Paylogic, so the value of the original ticket (incl service fee). The refund needs to be requested at Ticketswap. info@ticketswap.com

We are not able to give you any information regarding other unofficial ticket resellers such as Marktplaats, Tickets4u, Tickettack etc., as there is no official partnership between us. You could try to get in contact with the reseller and/or with the person that has sold you (a) ticket(s) as he/she will be receive an email with information regarding the current situation.

Unfortunately, it is beyond our control to assist you in obtaining alternative solutions / refunds for products purchased by companies other than our official ticketing company, Paylogic. We advise you to check in with the company you booked your hotel and/or flight with, we’ve learned from our experience that they probably can help you out in this situation.

If you’ve purchased a Hotel Package for Awakenings Festival 2020, we would like to offer you the following options:

Your order will remain valid. This means you will be able to experience the event during Festival 2022, like you imagined.

or

Your order will be cancelled, and you will receive a voucher instead. The voucher holds a value equal to the amount of your initial order, which can be used for all Awakenings events. The voucher will be valid until December 31st, 2022.

Or

Your order will be cancelled, and you will receive a refund.
For questions, please sent an email to; travel@awakenings.com

Yes you can apply for a refund which will be done before July 1st 2021. Our advice is to keep your ticket a little longer. We expect more information about the feasibility of Awakenings Festival on 11 and 12 September soon.

Please don't hesitate to contact us via info@awakenings.nl. We are happy to help you and to provide you with any information needed. In the meantime stay safe, stay strong and never stop dancing; together we can do this.

You have received an email from Paylogic, containing the electronic voucher. The email will contain information of the exact fulfillment. If you would like to purchase tickets for another Awakenings event, you can submit the voucher code during the check-out process in our ticketshop. The voucher will remain valid until December 31, 2022 and can be used for all upcoming Awakenings events.

The amount of the voucher will be equal to your order plus ticket fees (excluding merchandise, shipment costs and insurance). If you have bought your ticket through Ticketswap, the amount will be the amount of the order as placed on ticketswap.

We are working hard to set up the technical solution to process the vouchers, we expect that you will receive the electronic voucher from our ticketing partner Paylogic mid-June at the latest.

You will receive a voucher for the total order amount of your order, for example 100,- euro.
If you spend 60,- euro on a new ticket, for example for one of our NYE events, after you have completed that order, you will receive a new voucher with the remaining amount of 40,- euro.
If you then buy a next ticket which is 50,- euro, you can enter the voucher and will have to pay the remaining amount of 10,- euro extra with your creditcard, Paypal or iDeal.

The voucher will be valid until December 31, 2022.

If you bought a ticket, you have received an e-mail in which you can let us know before the 1st of June, which option suits you best. If we do not receive such notification, your ticket will automatically become valid for the upcoming edition of Awakenings Festival.

The vouchers will be issued to the original buyer, who placed the order. This unfortunately means it is not possible to break down the order.

It is only possible to process the preferred option of the entire order. This unfortunately means it is not possible to break down the order amongst your group.

Please try again in 30 minutes. If it still doesn't work, please contact Paylogic at customerservice@paylogic.com

Please try to search for 'Paylogic' in your inbox and also check your spam folder.
If this doesn't get you any results, please go to consumer.paylogic.nl/tickets, so we can resend your ticket(s) and/or confirmation e-mail to your mail address.

Didn't find your answer? Please have a look at the FAQ of our ticketing customer support. Still haven't found your answer? You can contact them through their contact form and they will answer your question within 48 hours.

Only buy your tickets at our official sales channel: the Awakenings website. This way you will never pay too much and you make sure your tickets are real.
In case the event is sold out, please check: www.ticketswap.com.

When a ticket is sold through Ticketswap, the ‘old’ ticket gets canceled and a new ticket is going to the new owner. The old ticket is not valid anymore and the seller is not able to put the ticket on Ticketswap again.

This is the ONLY official website to buy tickets when the event is sold out.
All tickets will be scanned and checked for authenticity at the entrance.

From the 11th of March we have added a new service to our shop for our summer specials. We will implement this service in the future for all our events. If you have added refund protection to your order, this means a maximum amount of € 2000,- per order is protected. Check out the terms & conditions here.

If you would like to apply for a refund, click here.
For questions regarding your Refund Protection, please contact Booking Protect at refund@bookingprotect.com.

Booking Protect is a protection service, which starts immediately after you’ve placed your order. It is from this time on that if anything were to happen in line with the terms and conditions of Booking Protect, you could make a refund request with Booking Protect. Whether a claim is made or not, the protection service was still provided and can therefore not be refunded. For all other questions regarding the coverage or refunds, please contact Booking Protect.

All larger events are confronted with organizations and people that try to resell tickets for far too high prices. To prevent this, we ask ticket buyers to personalize all tickets by indicating the name of the person who will attend the event. By doing so, tickets will be available for a fair price and belong to an individual festival visitor. This also gives us the opportunity to send relevant event information to all respective festival visitors.

After purchasing your ticket(s) you will receive an email confirmation from Paylogic of the ticket purchase. This email will not yet include your tickets. To receive your tickets, you first have to personalize them. In the email with the purchase confirmation, you will receive further information regarding the personalization process, such as the date from which it is possible to personalize your tickets.

For each ticket, personal information needs to be filled in, such as the full name and email address of the person attending the event. Be aware that the information has to be unique for each ticket and please use the names as mentioned on the respective identification documents (passport/ID card).

Step 1: Booker will receive email from Paylogic with link to the personalization-environment

Step 2: Booker will arrive in the ‘My order’ personalization environment

Step 3: Click on ‘Personalize’ and then on ‘Claim’

Step 4: Fill out data

Step 5 (optional): If you have multiple tickets, click on 'send' to send an invite to the co-visitor

After filling in the information, you will receive your personalized tickets. If you have not received your tickets within 24 hours, please contact the Paylogic Customer Service via customerservice@paylogic.com.

For ADE 2021; You can start personalizing your ticket(s) from 1 September on.

You do not have to personalize your tickets immediately; tickets can be personalized up to 48 hours before the event.

Tickets can be personalized up to 48 hours before the event. In case you forgot to personalize your tickets on time, you will be contacted by Paylogic.

Yes, before entering, the festival security can ask for your identification to check your name and age.

Please note that a copy of your identification document will not be accepted as a valid identification document. If there is another name on your ticket, access to the event can be denied. In such a case, the ticket cannot be refunded.

Do you have any other questions related to tickets? Please contact the customer service of Paylogic via customerservice@paylogic.com.

You can still sell your ticket through Ticketswap, after the personalization.

At all our events, you have to be 18+. We check for ID at the entrance.

The Dutch government expects that, after the summer, there is no more need for proof of testing/vaccination at the entrance of events. However we can never be sure and also the rules of traveling internationally can not be predicted upfront. If new rules come up in the future, we will let you know by email. Face masks are not mandatory, if you feel more safe wearing one, you are allowed to wear one.

If it is necessary to bring your medication to the event, you need to bring an official declaration of a doctor. In case of doubt, our First Aid crew (EMS) will check your medication and declaration.

It's allowed to bring your e-cigarette, but you cannot smoke inside. Please use the (outside) smoking areas. The complementary liquids are only allowed in sealed packaging.

Booked a hotel for Awakenings Festival 2020? Please send an e-mail to travel@awakenings.nl.

Booked a hotel during Awakenings Festival 2020? Please contact the hotel desk for questions: travel@awakenings.nl

We like to dance for many more years on our beautiful planet!
We are well aware of environmental impact and we strive to become a circulair festival. Please read here what we do, to make our festivals sustainable.

During our events we will be working with a deposit system on all cups, cans and bottles we give out at the bars.
We would like to collect as many as possible, to make sure they can be recycled!

This is how it works:
1. At the entrance, after scanning your ticket, you’ll receive 1 free recycle token from us.
2. With each drink you order, you hand in your recycle token or an empty cup, can or bottle.
3. When you’re leaving the venue or you don’t want to have a new drink, you can hand in your empty cup / can or bottle at the bar or at one of the other recycle points. The bar staff will give you your recycle token in return.
4. There is an unique code on the recycle token, after the show you can go to out website and fill out the code, then you have a chance of winning prizes!

On this page you can fill out the code of your recycle token.

We want Awakenings to be accessible for everyone. Therefore, we have taken the following measures;

• For our indoor shows, all floors are at ground level, making the venue fully navigable for people with mobility disabilities.
• The outdoor festival is also provided with paved paths and road plates leading to all areas. Ramps are placed to ensure easy access.
• You can enter the venue with your e-ticket, at the guestlist entrance, which is a wider path.
• Are you coming together with a companion? They will be provided access after contacting us per e-mail (info@awakenings.nl).
• There is always a First Aid stand available.
• We have a spectacular light and laser show. Is the show becoming a bit too overwhelming? You can take a break in our chill area.
• When feeling too crowded, we always have a tribune accessible close to the largest stages where you can continue watching the show while seated. Note that this stand is only accessible by stairs.
• Earplugs and sunglasses are available at the merchandise stands.
• At every toilet area, there are disabled toilet facilities. Don’t hesitate to ask our staff if you need assistance.
• For our outdoor festival, you can get a parking ticket which provides a spot closer to the entrance by contacting us at info@awakenings.nl

• If you have any other questions or special requests concerning accessibility, please get in touch at info@awakenings.nl. If you have any questions during the events, please don’t hesitate to turn to our Security or First Aid staff.