Article 12 General
12.1 The general terms and conditions in this chapter apply to all admission tickets and accordingly form an integral part of all agreements for the sale, donation and delivery of admission tickets for Events wherever these have or will be held.
12.2 The Visitor accepts the content of these terms and conditions by acquiring and/or using an admission ticket, entering the Event venue and/or taking note of them via the Website. This also applies if an admission ticket is obtained via third parties in any way.Article 13 Admission ticket
13.1 Access to the Event is only obtained by showing a valid and undamaged admission ticket. Access to the Event is only available to people aged 18 and older. People wishing to enter the Event may be requested and will then be obliged to show proof of identity due to checks on the aforementioned age limit.
13.2 People younger than 18 will simply be refused entry to the Event, in which case the Monumental company will not be obliged to refund the admission fee.
13.3 Admission tickets are and remain the property of the Monumental company. The admission ticket gives the holder the right to attend the Event. Access is given only to the first holder of the admission ticket scanned at the entrance of the Event. The Monumental company may presuppose that the holder of this admission ticket is also the person who has a right to it. The Monumental company is not obliged to perform any further verification of valid admission tickets. The Visitor must take responsibility for ensuring that he is and remains the holder of the admission ticket issued by the Monumental company or by an advance sales address that it has engaged.
13.4 As of the time that the admission ticket has been provided to the Visitor, the Visitor bears the risk of any loss, theft, damage or misuse of the admission ticket.
13.5 The admission ticket is only supplied once and gives access to only one person.
13.6 The Monumental company reserves the right to set a maximum on the number of admission tickets to be ordered by a Visitor, in that case the Visitor is obliged to comply with such maximum number.Article 14 Prohibition against Resale, etc.
14.1 Admission tickets for the Event may not in any way be resold by the Visitor in the context of commercial purposes.
14.2 The Monumental company may appoint an authorized resale platform (e.g. an additional official sales channel) for tickets for the Event, which could be an online secondary ticket marketplace. Reselling tickets on any sales channels other than the ones appointed by the Monumental company is strictly forbidden. Access to the Event may be refused for a Visitor holding a ticket purchased from an unauthorized source. The Monumental company cannot be held liable nor can any damages be claimed resulting from the sale or purchase of a ticket (including the validity of a ticket) for the Event via any sales channel.
14.3 The Visitor is not allowed to make any type of advertising or any other kind of publicity relating to the event or any part of it.
14.4 The Visitor who transfers on his admission ticket to a third party for free without any commercial purpose is obliged to impose on the one to whom he transfers the admission ticket the obligations that rest on him as Visitor, as reflected in the previous paragraphs of this article. Transferor remains responsible vis-à-vis the Monumental company for the compliance of this person with the same obligations.
14.5 If the Visitor does not comply with his obligations as reflected in the preceding paragraphs of this article and/or cannot guarantee them, the Visitor will forfeit to the Monumental company an immediately payable penalty of € 10,000,- per violation and € 5,000,- for each day that the violation has continued or continues, without prejudice to the Monumental company’s additional right to demand compliance from the Visitor and/or compensation of loss suffered or to be suffered.
14.6 Should the Visitor not comply with the provisions listed in chapter 3 of these general terms and conditions, the Monumental company is entitled to invalidate/cancel the admission tickets or refuse the Visitor (further) access to the Event without the Visitor being entitled to reimbursement of the amount that he has paid the Monumental company, directly or via an advance sales address, for the admission ticket (including the service charges). The holders of any such admission tickets will be denied entry to the Event, without any right to compensation.Article 15 Searches
The Monumental company is entitled to search or arrange for Visitors to the Event to be searched before entering and/or during the Event. If the Visitor refuses to be searched, he may be refused entry to the Event, without any right to a refund of the admission fee, or may be immediately removed from the Event.Article 16 Prohibited items
16.1 At the risk of confiscation, a Visitor may not bring, either for himself or another person, or have in his possession at the Event venue, any professional photography, film, sound and/or other recording equipment of any nature, glassware, plastic bottles, beverages, food, drugs, cans, fireworks, animals, weapons and/or dangerous objects (including but not limited to spray cans or CS gas) or use such items prior to or during an Event. Confiscated items will not be returned.
16.2 Any Visitor who breaches this prohibition may moreover be refused entry or further access without any right to a refund of the admission fee, or may be removed from the Event and/or handed over to the police. Confiscated items will be destroyed.Article 17 Refusal of entry
The Monumental company generally reserves the right to refuse specific people entry or further access to the Event or to remove them from the Event if it deems this necessary for maintaining public order and safety during the Event. This also applies if a Visitor wears or carries clothing, texts or signs which, in the opinion of the Monumental company, may be offensive, discriminating, insulting to or cause aggression or unrest among other Visitors as well as to undressing during the Event (including but not limited, for instance, to exposing the upper part of the body and wearing cloths related to (Dutch) football clubs). Even if an admission ticket is likely to be counterfeit, the Monumental company is entitled to refuse to admit the holder of this admission ticket to the event without the Visitor or this holder being able to claim any compensation for any loss that this may cause him.Article 18 Film and video images
Recording the Event in a professional and/or commercial form, including photographing, filming, making sound and/or image recordings, as well as reprinting and/or copying from the programme booklet, posters and other printed materials is not permitted without the express, prior and written consent of the Monumental company.Article 19 Own risk
19.1 The Visitor enters the Event venue, which may include any shuttle buses that are used to transport Visitors to the Event’s entry point, and attends the Event at his own risk. In this regard, the Monumental company cannot be held liable, unless there is a case of gross misconduct and/or wilful misconduct by the Monumental company or its management. If nevertheless the Monumental company can be held liable, any liability of the Monumental company will be limited to EUR 50,000 as a result of damage due to personal injury or costs arising from the aforementioned entrance or attendance, such as but not limited to hearing, visual and other physical disorders or damage to the Visitor’s property, resulting from any cause, including those arising from the actions of other Visitors, the Monumental company, its personnel and/or the third parties that it engages, such as standholders.
19.2 The Visitor is expressly aware that loud music will be played during the Event. The Monumental company advises Visitors to occasionally give their hearing a rest during the Event by going to an area where no music is being played and to wear ear protection at all times.Article 20 Programme
The Monumental company will aim for the Event programme to be carried out in accordance with the announced schedule as far as possible. It is however not liable for deviations from this schedule and any resultant damage to Visitors and/or third parties. The Monumental company is not liable for the content of the Event programme or how it is performed, expressly including the length of the programme.Article 21 Further rules
21.1 The Visitor to the Event is obliged to comply with the regulations, internal rules, any amendments thereof and the instructions of the Monumental company, the transport firm that runs the shuttle bus, the operators of the Event venue, the security staff, fire brigade, police and other authorised parties. Security cameras may be present at the Event venue.
21.2 If the Visitor fails to comply with an order or breaches a rule prohibiting certain behaviour, he will be immediately removed by the security staff. Specific rules may apply to the site or venue of any Event and will be announced or published on site. If possible, these rules will also be published in advance on the Website of the relevant Monumental company.Article 22 Force majeure
In case of force majeure in the broadest sense, which in this regard also includes the illness and/or withdrawal of the artist(s), strikes, fire, bad weather conditions, etc., the Monumental company will be entitled to move the Event to another date or location or to cancel the Event.Article 23 Moving or cancelling the Event
23.1 The Monumental company will not be responsible for damage arising from moving or cancelling the Event, as referred to above. If the Event is moved or cancelled, as referred to above, the Monumental company will publicise this fact as far as possible in the manner that it deems appropriate. The Monumental company is only obliged in case of cancellation to refund the admission fee, but not the booking/administration costs, to the Visitor at his request.
23.2 The refund will only be made, within a reasonable period after the date of the cancelled Event, if the Visitor produces a valid admission ticket and to the original buyer of the valid admission ticket, in the manner stipulated and announced by the Monumental company (or the party that processed the ticket payment) by means of channels that it will announce.Article 24 Image and sound recordings
24.1 The Monumental company is authorised to make or arrange for image and/or sound recordings to be made of the Event and the Visitors to the Event and to reproduce and/or publicise or arrange for the publication of these recordings in any form and in any manner. By obtaining an admission ticket to the Event and/or entering the Event venue, the Visitor unconditionally consents to the aforementioned recordings being made and to the processing, publication and use thereof, in the broadest sense, without the Monumental company or any of its affiliated companies being liable to pay any compensation to him at any time.
24.2 The Visitor hereby irrevocably renounces any interest that he could have in the aforementioned recordings. Insofar as the Visitor has any copyright, neighbouring rights and/or portrait rights to the aforementioned recordings, he hereby unreservedly assigns these rights to the Monumental company and hereby irrevocably renounces his personality rights and/or will not invoke these rights.Article 25 Smokefree Event
25.1 The Visitor may not smoke at an Event that is organised inside a venue by the Monumental company. Smoking is only permitted in designated smoking areas. The Monumental company will take reasonable steps to make Visitors aware of the smokefree nature of the Event, but cannot warrant that the Event will be entirely smokefree. The Visitor will not be entitled under any circumstances to a refund of the admission fee or to any other compensation if the Event is not entirely smokefree.
25.2 If an order to stop smoking or a ban on smoking is breached, the security staff will immediately remove the Visitor insofar as possible and any fines imposed on the Monumental company because of the Visitor’s breach will be recovered from the Visitor.Article 26 Tokens
Tokens purchased during an Event will only be valid for that Event. The Monumental company will not under any circumstances refund the purchase price of tokens after the Event.Article 27. Electronic payment & lockers
27.1 Electronic Payment Instrument
The Monumental company has the choice to make available for and provide to the Visitor (before and/or during the Event) an electronic payment instrument. On the electronic payment instrument the Visitor can put virtual tokens/credit (“Upgrade”). If the electronic payment instrument will be made available to the Visitor during the Event, the Visitor has the opportunity to Upload by paying therefore with cash money and/or via an offered pin and/or credit card possibility at an appropriate cash register at the event. Another possibility to Upload during the Event may be via a mobile application appointed by the Monumental company, for which more information can be read on the website of the Monumental company. If the electronic payment instrument is made available and provided to the Visitor prior to the Event, then the Visitor has next to the mentioned possibilities also the possibility to Upgrade via the website and/or by the Monumental company appointed third party. This Upgrading can be done by using an on the website of the Event offered payment method. During the Event no refund to the Visitor (“Refund”) of the value of any remaining virtual tokens/credit (“Remaining credit”) will take place. The Remaining credit can be Refunded only once to the Visitor after the Event on the account number of the Visitor which is known by the Monumental company and/or if the Monumental company provides this possibility; on an Monumental website account of the Visitor or on an account of the Visitor at a third party such as Beatport or via the webshop of the Monumental Company. Via the webshop of the Monumental Company the Visitor can spend the Remaining credit to, including but not limited, Merchandising. The Visitor needs to request the Event within four weeks after the Event for a Refund of the Remaining credit. After this period the Visitor loses the right to a Refund of the Remaining credit. All necessary information regarding (the application of) the Refund, can be read on the Event Website. This information is also disclosed to the Visitor on the location of the Event. Performing a Refund entails costs and the Event reserves the right to impose these costs on the Visitor. These costs are expressed on the Event Website. The electronic payment instrument should remain after the Event in the possession of the Visitor since with this instrument the Remaining credit will be determined. In case of loss or possible theft of the electronic payment instrument a refund of any Remaining credit is not possible and the Monumental company will not be liable for loss and/or theft of the electronic payment instrument.Article
Monumental Company has the choice to provide the Visitor the possibility to rent a locker at the Event. A locker is a storage area for objects, clothes, bags, cash and/or securities of the Visitor, for which the Visitor will receive a personal key or pincode. With this key, the Visitor can open and close the locker. The Monumental Company nor the third party providing the lockers will be liable for loss and/or theft and/or use by another of the personal key. Therefore you should always keep the key for yourself. At the time of renting a locker the visitor agrees with the general terms of the lockers: click here28 Festival
All terms and conditions of this chapter expressly also apply to a festival organised by or on behalf of a Monumental company. A festival may be an Event organised for a single day or several days, with or without camping facilities.