FAQ Ticket personalization

After your order in the Awakenings Ticketshop is completed, the main booker will receive an email from Paylogic with a link to personalize your tickets.

1 ticket can be claimed by the booker, for the other tickets, the 'invite' needs to be sent to the friends who will be joining you. You need to have/create an awakenings account to personalize your ticket.

Once all tickets are personalized, the main booker will receive all e-tickets.

Please find below all FAQ.



Why do I need to personalize my ticket(s)?
All larger events are confronted with organizations and people that try to resell tickets for far too high prices. To prevent this, we ask ticket buyers to personalize all tickets by indicating the name of the person who will attend the event. By doing so, tickets will be available for a fair price and belong to an individual festival visitor. This also gives us the opportunity to send relevant event information to all respective festival visitors.
How do I personalize my ticket(s)?
After purchasing your ticket(s) you will receive an email confirmation from Paylogic of the ticket purchase. This email will not yet include your tickets. To receive your tickets, you first have to personalize them. In the email with the purchase confirmation, you will receive further information regarding the personalization process, such as the date from which it is possible to personalize your tickets.

For each ticket, personal information needs to be filled in, such as the full name and email address of the person attending the event. Be aware that the information has to be unique for each ticket and please use the names as mentioned on the respective identification documents (passport/ID card).

Step 1: Booker will receive email from Paylogic with link to the personalization-environment

Step 2: Booker will arrive in the ‘My order’ personalization environment

Step 3: Click on ‘Personalize’ and then on ‘Claim’

Step 4: Fill out data

Step 5 (optional): If you have multiple tickets, click on 'send' to send an invite to the co-visitor

After filling in the information, you will receive your personalized tickets. If you have not received your tickets within 24 hours, please contact the Paylogic Customer Service via customerservice@paylogic.com.
Instructions for the main booker of the ticket(s)
  1. Open the email of your order confirmation that you received via Paylogic after you have purchased your tickets for Awakenings. Click on the link “PERSONALIZE NOW” in the email. This will bring you to the personalization page of Awakenings.
  2. Start personalizing your ticket Click on the button of the personalization page to start personalizing your Awakenings ticket.
  3. Create an Awakenings account.
  4. Personalize and claim your ticket. In your personal Awakenings account, you will see an overview of all tickets of your order. The first thing you need to do is to personalize and claim ONE ticket for yourself.
  5. Invite your friends (only applicable if you have purchased more than one ticket). After you have claimed your own ticket, return to the order overview by clicking “back to order”. If you have purchased more than one ticket, please invite your friends to the personalization process by clicking on “invite”. Select ‘copy link’ to copy the personalization link, which you can send to your friends. It is important that you do not send this link to people that are not part of your order, as this is the key to your tickets. Remember: ALL your friends need to personalize their tickets individually. They also need an Awakenings account for this.
  6. Receive your tickets. Once ALL tickets have been personalized individually by your friends, YOU (as the main booker) will receive them in your email. Please take note that the tickets will only be sent to you once every single ticket has been personalized.
  7. Send the tickets to your friends after receiving all the tickets, you can send them to your friends.
Instruction for those, who didn't buy ticket(s) themselves
  1. Open the invitation link to personalize your ticket. The main booker (the one who has purchased your ticket for you) sent you a link to start the personalization process. Click on that link. If you did not receive that link, please get in touch with the person who purchased the ticket for you and ask him/her to follow the instructions for the main booker (see above).
  2. Create an Awakenings account
  3. Personalize your ticket. Follow the instructions via the link.
  4. Receive your ticket from the main booker. As soon as every ticket holder has personalized their ticket, the main booker (so not you) will receive all tickets via email. Please ask the main booker for your ticket.
When can I personalize my tickets?
After the ticket sale starts, you will receive an email from Paylogic with the instructions.
Do we need to personalize our tickets?
Yes you will need to personalize your tickets for all our events.

Bought your ADE Ticket through the ADE Website? Then you will directly receive your e-tickets and personalization is not necessary.


Does the name on the ticket needs to be the same as on my ID?
We need to recognize your name on the ticket with first and lastname.

OK way of personalization:
Name on passport: C.H.A. Example
Name on ticket: Claire Example
or
Name on ticket: C. Example

NOT OK:
Name on passport: C.H.A. Example
Name on ticket: Claire E.
Until when do I have time to personalize my ticket(s)?
You do not have to personalize your tickets immediately; tickets can be personalized up to 48 hours before the event.
I have a ticket but I cannot attend anymore, can I still sell my ticket through Ticketswap?
You can still sell your ticket through Ticketswap (after the personalization).