Are you ready?!

Below you will find all important information. See you soon!

Please note:

• E-tickets are sealed and will be sent to the main ticket buyer 24 hours before the show
• All tickets need to be personalized
• Download your e-tickets here. (this link does not work if you bought your ticket through Ticketswap)
• Turn up the brightness of the screen on your phone and download your e-tickets for faster access to the party.
• No entrance 2 hours before the event stops and no re-entrance after leaving the party.
  

Program

Click here to view the timetable!

Floorplan

Cashless payment

Paying consumptions in the Ziggo Dome is done completely contactless by using a bankcard or creditcard.

Maestro, V-pay, Visa, Mastercard and American Express are accepted.

Would you rather pay with cash? You can do so by using the Ziggo Dome Wallet, which is available at our servicedesks. At these servicedesks, you can upgrade your Ziggo Dome Wallet balance by using cash. More information about paying in the Ziggo Dome is found here.

Lockers

Lockers for the Ziggo Dome events are only available at the Ziggo Dome, there is no online pre-sale.

Keep in mind that bags stored at the lockers inside the Ziggo Dome must comply with the bag policy. If your bag does not meet these requirements, you can store your items in the lockers of Lockerpoint, above the entrance of the Ziggo Dome.

Inside of Ziggo Dome
Only handbags that aren’t bigger than the size of an A4-paper (8.27 x 11.69 inches) and no thicker than 10 cm (3.9 inches) are allowed inside. Click here for more info.

Lockers are located next to the cloakrooms. You will need to pay €2 per locker, each time you use it. The dimensions of a locker are 50 x 23,5 x 25,5 cm.

Outside of the Ziggo Dome
Directly above the entrance outside of the Ziggo Dome, Lockerpoint ArenAPoort can be found. You can rent a large locker here for storing luggage that is not allowed inside the venue, such as backpacks, weekend bags, trolleys, a helmet, or suitcases. The luggage lockers are open until 1 hour after the event ends. Visit the Lockerpoint website for more information about the dimensions of the lockers and the price.

Recycle system on cups

During all our Awakenings events we are working with a deposit system on all cups, cans and bottles we give out at the bars. We would like to collect as many as possible, to make sure they can be recycled!

Please note; the Ziggo Dome uses a different recycle system than the Gashouder/ Awakenings Festivals.

At the entrance, you will receive 1 recycle token. You can use this to get your first cup for your drink. We ask you to return your used cup to one of our bars when you get a new drink. If you lose your cup or token, you need to pay 1,- for an extra cup. Please throw away your last cup at the end of the show in the designated bins so we can recycle them.

Smoking regulations

We do not sell cigarettes and it is forbidden to smoke inside venues.
You can go to the designated outdoor smoking area if you would like to smoke.

It is allowed to carry a max of 2 packs of cigarettes per person.

Drugs policy

No hard and soft drugs are allowed, so hash, weed, all pills, powders, liquids, mushrooms and N20 (nitrous oxide/laughing gas) are forbidden and there will be extra inspections at the entrance and in the venue. Hash/weed is only tolerated at our events at the Gashouder since this takes place at a different part of Amsterdam and other rules apply.

Be aware that if security finds any drugs on you, your party will be over and you might be handed over to the police.

Celebrate Safe has made an info video about Dutch drugs regulations (French, Italian, German and Spanish subs available). Watch the video here.

Pickpockets

Be aware of pickpockets! Keep an eye on your bag/phone. If you see anyone suspicious, go to the security and give a description of the thief. For your safety we also installed some cameras and ask everyone to store jackets and bags in the lockers.

Practical information

• At the locker/ service desk hall, there is a merchandise stand.
• There are multiple food stands with lots of different delicious sandwiches, fruit, burgers and ice cream.
• Inside the room, there is a freshpoint where you can buy toilet utilities etc.
• The First Aid is located at the back of the room.

Apparel

We will sell a limited amount of Awakenings T-shirts, hoodies, bags, caps & glasses. It's located at the entrance hall, across the locker/ service desk.

Social Safety

At Awakenings, we aim to create a safe space where you can be yourself and lose yourself. We value and respect all people. We have a collective responsibility and take care of each other.

If you experience or notice behavior that’s not in line with our values, please check in with each other and know that our (social safety) staff is always there for you.
Click here to view our full Code of Conduct.

Let's take care of each other.

Celebrate Safe

Awakenings, EMS (first aid) and Unity are partners of Celebrate Safe. Please check our 10 recommendations about how to party safely. Remember the medical team is your friend, so do not hesitate to visit our first aid / EHBO.

1. Using alcohol or other drugs is never harmless
2. I love my ears
3. Think for yourself, care about others
4. Pace yourself: eat, sleep, rave.
5. Don’t push limits, be responsible
6. Be prepared for any type of weather
7. Take your time to chill
8. Safe sex, always.
9. The First Aid Team is your friend
10. Don’t Drink, drug and drive. You are a great risk to yourself and others.

Live in the moment - no flash

We encourage you to live in the moment, make memories and minimize the use of your mobile phones. When taking pictures and videos, please respect that some visitors might not want to be photographed or filmed.

General

I have lost something at the Ziggo Dome

Still at the event? Please turn to the service desk at the entrance hall. We will upload all lost & found items on iLost.

Can I bring my medication?

If it is necessary to bring your medication to the event, you need to bring an official declaration of a doctor. In case of doubt, our First Aid crew (EMS) will check your medication and declaration.

Can I bring my e-cigarette and the complementary liquids?

It's allowed to bring your e-cigarette, but you cannot smoke inside. Please use the (outside) smoking areas. The complementary liquids are only allowed in sealed packaging.

Rules & Regulations

What is the minimum age to get in?

At all our events, you have to be 18+.
We will check your ID at the entrance.

Can I smoke inside the venue?

You are not allowed to smoke inside. We have a designated (outside) smoking area.

Can I bring my own cigarettes?

At all our events we don't sell cigarettes, but you can bring your own cigarettes.

Please note: it is not allowed to take more than 2 packs of cigarettes per person.

What are the rules and regulations of events at the Ziggo Dome?

- Bring your happy face.
- Age 18+ (don't forget your ID).
- Always follow the instructions of the staff, security, and emergency services personnel.
- We have the right to refuse admittance without restitution of entrance fees.
- Before entering, our crew or security can ask for your identification to check your name and age.
- Always respect other visitors, no (sexual) harassment will be tolerated.
- No pets/fireworks/weapons / sharp or dangerous objects are allowed.
- No soft and hard drugs are allowed, so all hash, weed, pills, powders, liquids, mushrooms, and N20 (nitrous oxide/laughing gas) are forbidden.
- Security will thoroughly search everybody before and during the event.
- When drugs are found you will be removed from the event and you might be handed over to the police.
- You're not allowed to bring your own drinks/foods/beverages.
- Store your bags and jackets in our lockers.
- Camera surveillance and metal detectors are part of our and your safety.
- Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras/phones are allowed.
- Club-oriented football shirts or shirts/stickers with offending lyrics/symbols etc. are not allowed.
- Football shirts of national teams are allowed.
- Please keep your shirt on.
- Masks are not allowed.
- Smoking is only allowed in the smoking areas, follow the "smoking signs".
- Access is at your own risk. If you feel uncomfortable, please go to our first aid/EHBO/EMS, they are your friends.
- It's forbidden to have commercial activities in and around the festival area, without the agreement of the organization.
- Large flags / inflatable objects are not allowed.
- No entrance after two hours from the end and no re-entrance after leaving the party!

How to get there?

What is the best way to travel to Ziggo Dome?

The easiest way is by Public Transportation, it's a 5-minute walk from the train/ metro station 'Bijlmer Arena' to the Ziggo Dome. Check your travel options here.

International trains
Traveling interantional by train is not only sustainable, it is also very easy. We have partnered up with Choo-Choo, experts in booking the best train trips. Click here to view the options.

Ticket questions

Can I buy tickets at the entrance?

If the event is sold out, it is not possible to buy tickets at the venue. Please check Ticketswap to see if there are any tickets offered.

How can I get in touch for ticket questions?

Didn't find your answer? Please have a look at the FAQ of our ticketing customer support. Still haven't found your answer? You can contact them through their contact form and they will answer your question within 48 hours.

Do we need to personalize our tickets?

Yes you will need to personalize your tickets for all our events.

How do I personalize my ticket(s)?

After purchasing your ticket(s) you will receive an email confirmation from Paylogic of the ticket purchase. This email will not yet include your tickets. To receive your tickets, you first have to personalize them. In the email with the purchase confirmation, you will receive further information regarding the personalization process, such as the date from which it is possible to personalize your tickets.

For each ticket, personal information needs to be filled in, such as the full name and email address of the person attending the event. Be aware that the information has to be unique for each ticket and please use the names as mentioned on the respective identification documents (passport/ID card).

Step 1: Booker will receive email from Paylogic with link to the personalization-environment

Step 2: Booker will arrive in the ‘My order’ personalization environment

Step 3: Click on ‘Personalize’ and then on ‘Claim’

Step 4: Fill out data

Step 5 (optional): If you have multiple tickets, click on 'send' to send an invite to the co-visitor

After filling in the information, you will receive a confirmation.

For Summer Festival; all personalized e-tickets will be send to the main buyer on 6 July 10:00 (Thursday morning before the festival)

If you have not received your tickets, please contact the Paylogic Customer Service via customerservice@paylogic.com.

How can I change the name on the ticket?

You can change the name of the ticket(s) in your order through the Paylogic MyOrder page.

Please note that the new order will always be on the name of the main buyer of the original order. Also, the name change will be paid by the main buyer of the original order.

To change the name on your ticket, please follow these steps:
1. Go to the MyOrder page via de 'Manage order' button in the confirmation mail, or request it again through this link.
2. Select 'Name Change'
3. Fill in the email address of new attendee
4. Proceed to check out ( name change request is sent upon checkout completion)
5. New attendee can personalise new ticket through the button in the invite email

I lost my ticket, what should I do?

Please try to search for 'Paylogic' in your inbox and also check your spam folder.
If this doesn't get you any results, please go to consumer.paylogic.nl/tickets, so we can resend your ticket(s) and/or confirmation e-mail to your mail address.

Why do I need to personalize my ticket(s)?

All larger events are confronted with organizations and people that try to resell tickets for far too high prices. To prevent this, we ask ticket buyers to personalize all tickets by indicating the name of the person who will attend the event. By doing so, tickets will be available for a fair price and belong to an individual festival visitor. This also gives us the opportunity to send relevant event information to all respective festival visitors.

I forgot to personalize my tickets

Tickets can be personalized up to 48 hours before the event. In case you forgot to personalize your tickets on time, you will be contacted by Paylogic.

Until when do I have time to personalize my ticket(s)?

You do not have to personalize your tickets immediately; tickets can be personalized till the event.

Instructions for the main booker of the ticket(s)

1. Open the email of your order confirmation that you received via Paylogic after you have purchased your tickets for Awakenings. Click on the link “PERSONALIZE NOW” in the email. This will bring you to the personalization page of Awakenings.
2. Start personalizing your ticket Click on the button of the personalization page to start personalizing your Awakenings ticket.
3. Create an Awakenings account.
4. Personalize and claim your ticket. In your personal Awakenings account, you will see an overview of all tickets of your order. The first thing you need to do is to personalize and claim ONE ticket for yourself.
5. Invite your friends (only applicable if you have purchased more than one ticket). After you have claimed your own ticket, return to the order overview by clicking “back to order”. If you have purchased more than one ticket, please invite your friends to the personalization process by clicking on “invite”. Select ‘copy link’ to copy the personalization link, which you can send to your friends. It is important that you do not send this link to people that are not part of your order, as this is the key to your tickets. Remember: ALL your friends need to personalize their tickets individually. They also need an Awakenings account for this.
6. Once ALL tickets have been personalized individually by your friends, YOU (as the main booker) will receive them in your email. Please take note that the tickets will only be sent to you once every single ticket has been personalized.
7. Send the tickets to your friends after receiving all the tickets, you can send them to your friends.

Please note: For Awakenings Summer Festival; all tickets are sealed and will be send to the main buyer on 6 July 10:00 (Thursday morning before the festival starts)

Instruction for those, who didn't buy ticket(s) themselves

1. Open the invitation link to personalize your ticket. The main booker (the one who has purchased your ticket for you) sent you a link to start the personalization process. Click on that link. If you did not receive that link, please get in touch with the person who purchased the ticket for you and ask him/her to follow the instructions for the main booker (see above).
2. Create an Awakenings account
3. Personalize your ticket. Follow the instructions via the link.
4. Receive your ticket from the main booker. As soon as every ticket holder has personalized their ticket, the main booker (so not you) will receive all tickets via email. Please ask the main booker for your ticket.

I have a ticket but I cannot attend anymore, can I still sell my ticket through Ticketswap?

You can still sell your ticket through Ticketswap (after the personalization).