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Are there any combination tickets available?

We only sell tickets for our shows seperately from eachother, there are no combination tickets available.

What payment methods are possible?

We accept transaction from everyone through Visa and Mastercard.
• For Dutch people it's also possible to pay through iDeal.
• For Belgian people it's also possible to pay through ING Homepay and Bankcontact/Mr. Cash.
• For German people it's also possible to pay through Sofort Uberweisung.

It's not possible to pay in installments!

I lost my ticket! What should I do?

Please try to search for 'Paylogic' in your inbox and also check your spam folder. If this doesn't get you any results, please go to https://consumer.paylogic.nl/tickets/, so we can resend your ticket(s) and/or confirmation e-mail to your mail address.

Somehow I am not able to complete my ticket order.

We're sorry about that and we would love to help you out. Have you tried completing the purchase through another device (desktop, tablet, smartphone) or browser (Firefox, Chrome, Safari)? Otherwise, please send us an e-mail at cs@paylogic.com with your request.

Can I resell my ticket?

It's NOT allowed and therefore illegal to resell your ticket through unofficial channels/websites etc. If you want to sell or buy tickets safely, do this through the official ticket marketplace: www.ticketswap.nl

Can I buy tickets at the entrance of the Gashouder?

Door sale is only available in case a show hasn't sold out. If you want to assure yourself of a ticket, buy them in advance through our ticket shop!

How to get there

I want to rent a bike to get to the Gashouder, is this possible?

Awakenings New Years Specials can easily be reached by bike. To make it even easier for you to bike your way to us, we’ve already figured out where you can rent a bike. Below you can see where you can rent a bike and for what price: 
Black Bikes
13 locations
Opening hours
Monday till Friday: 08:00 – 20:00 
Saturday and Sunday: 09:00 – 19:00
Show the last info mail and get a 10% discount!

Rent a bike

Where can I park my bike?

We’ve built a special bike parking close to the event, address: Gosschalklaan 12. Follow the signs and park your bike there. Bikes parked at other inconvenient places will be removed due to safety regulations.

Don’t forget to take your bike home: the bike-parking will be removed shortly after the event and bikes that are still there will be cut loose.

How do I get to the Gashouder by car?

The address of the nearest parking is:

Garage Westerpark
Van Bleiswijkstraat 8, Amsterdam

You can get a parking ticket online for €23,00 (see the button below and scroll down to the right event) or buy it at a cashier inside the Gashouder (exchange your online e-ticket at the locker desk at the event). This way you'll avoid paying the full amount of €2,- per 35 minutes at the ticket machines in the garage.

If Garage Westerpark is full, there is Parkbee.com on Haarlemmerweg 504. Only availabe with Parkline or Parkmobile.
Be aware not to leave valuables in your car, thieves with bluetooth trackers seem to be active in the area.

Buy parking tickets

How do I get to the Gashouder by public transport?

Plan your travel with 9292 and be aware that during holidays travelling schedules of public transport may differ from their normal schedules. Check out more info about trains/trams/busses here

Is it possible to use Uber?

Yes, it is possible to use Uber in Amsterdam and we have a partnership with the Uber service to travel to Awakenings with €10 off your first ride! 
Travel easily, cheap, comfortable and fast to or from the Gashouder, Amsterdam. 

How does it work?
Via the Uber app you order a ride with one tap: a car with professional driver. When you arrive at your destination, your ride gets charged on your connected credit card or PayPal account. Good to know, UberX is 45% cheaper than a regular taxi! 

Your first Uber in 3 steps:

1. Download the Uber app for iPhone or Android. On any other phone go to m.uber.com.

2. Enter the promo code 'AWAKENINGSON'. You will get €10 discount on your first Uber ride in the Netherlands.

3. Order an Uber. Select your destination adres in the Uber app, check your pickup location and order your Uber. Within a few minutes your driver arrives. Leaving Awakenings? The Uber app will show you automatically where to go for the pick up location where you can find your driver. 
New Year's Eve Ride Guide
- With so many people out celebrating this New Year’s Eve, we’re anticipating that fares may be higher around 10pm and around 1am due to increased demand. 
Before you request an Uber, you’ll see the total cost of your ride so there are no unwelcome surprises heading into the New Year. Fares fluctuate based on demand, so if it’s out of your price range, check back later for lower fares.
- Make sure you get into the right car with the right driver. Double check your driver’s car model and license plate in the app before you hop in your ride.
- Call the driver via the app when you can't find him for a clear meeting point.
- Going Dutch: during the ride you can share the costs with your party crew directly in the Uber app trough the option 'Fare split'.

Download the Uber app

Are there any taxis near the Gashouder?

There will be a special taxi-stand near the Gashouder, just follow the signs to get to there. Remember there is a chance fewer taxis are available with New Year. And please beware of the illegal "taxi drivers" (called snorders). It's illegal to get in the taxi with them, fines for using them can run very high.

If you want to use Uber, please beware they will stand close to the car park across the street and are not allowed on the taxi-stand at the Gashouder.


Will there be lockers available at the Gashouder?

Yes, there are lockers available at the Gashouder. With the new electronic lockers you will not receive a key, but a code to open it. Advantage: no more returning the key and getting back your deposit (no deposit –paying upfront either).

How does it work?
For €7,- (or big locker €9,-) you’ll get a voucher with your locker number and a secret code. Type in your secret code at your locker and turn the lock. Make sure that no one is watching over your shoulder when you’re typing in your code! Keep your voucher (if you throw it away/lose it, there is a possibility someone else can get access to your personal belongings). Put your belongings safely in the locker and close it (turn the lock). You can open and close the locker as often as you want to. Reserve your locker now via this button and scroll down to the right event.

Advice: save your number and code on your phone or app/text it to a friend. 

You can buy your locker ticket online before the event. The e-ticket can be scanned at the Gashouder and this will avoid waiting at the Lockerdesk.

The locker measurements are:
Standard: H22*B25*D50 cm
Large: H36*B25*D50 cm

Note: the locker code is only valid for 1 event and all lockers will be reprogrammed and emptied between consecutive events.

Is smoking allowed in the Gashouder?

Smoking is only allowed in the 2 smoking areas, follow the "smoking signs", no smoking in the Gashouder.
E-smokers are allowed. However, the e-liquids need to be carried in sealed packages.

Can I bring my medication?

Make sure you bring an official declaration from a doctor. In case of doubt, our First Aid (EMS) will check your medication.

If you want to know more about EMS and what they do click here.

Is there a special entrance and are there toilets for severely disabled guests?

We have a special entrance for disabled guests and at every toilet group there are toilets available.

Where can I buy tokens?

You will get a free floor plan (including timetable) at the entrance. We have 8 selling units for tokens (you can pay with cash or cards), 2 bars, 1 cocktail bar, 2 toilet-groups, food/ice, cigarettes, smoking areas and of course first aid.

Can I use the same tokens for all four events?

Unfortunately not, we have different tokens for each event because of safety- and accountant reasons.

Is it possible to get at a refund of my remaining tokens?

It is not possible to get a refund of your remaining tokens. There are also different tokens for each event because of safety- and accountant reasons, so you cannot use the same tokens for another event.

What are the opening hours of the events?

The time of every event is listed below. Please note that there will be no more entrance after two hours from the end and no re-entrance after leaving the party!’

After each show all visitors have to leave, so the venue can be cleaned up. It’s not allowed to stay in the venue if you have tickets for 2 consecutive events.

Saturday, December 29 (night)
22:00 - 08:00

Sunday, December 30 (night)
22:00 - 08:00

Monday, December 31 (night)
21:00 - 08:00

Tuesday, January 1 (night)
22:00 - 08:00

Rules & Regulations Gashouder

What is the policy on drugs?

No drugs are allowed, so all hard drugs, pills, powders, liquids, mushrooms and N20 (nitrous oxide/laughing gas) are forbidden. Hash/weed (<5gr) are tolerated (no pre-rolled joints!) only at our events in Amsterdam Gashouder. Check out Unity for more drugs info and watch the nice info video (French, Italian, German and Spanish subtitles available). Awakenings, EMS (first aid) and Unity are partners of the "Celebrate Safe" campaign. You can visit the Unity-stand in the chill-out area during most events from 01:00 – 04:00. Be aware your party will be over if security will find any drugs on you.

More about Celebrate Safe

What are the rules and regulations of the Gashouder?

  • Bring your happy face.
  • Please print your E-ticket.
  • Age 18+ (don't forget your ID).
  • Always follow the instructions of staff, security and emergency services personnel.
  • Always respect other visitors, no (sexual) harassment will be tolerated.
  • No fireworks/weapons/sharp or dangerous objects are allowed.
  • No drugs are allowed, so all hard drugs, pills, powders, liquids, mushrooms and N20 (nitrous oxide/laughing gas) are forbidden.
  • Hash/weed (<5gr) are tolerated (no pre-rolled joints!) only at our events in Amsterdam Gashouder.
  • Security will thoroughly search everybody before entering the event.
  • When hard drugs are found you will be removed from the event and you might be handed over to the police.
  • You're not allowed to bring your own drinks/foods/beverages.
  • Store your bags and jackets in our lockers.
  • Camera surveillance is part of our and your safety.
  • No professional photo/film/video/audio equipment nor "selfie-sticks" are allowed. 
  • Standard digital cameras are allowed.
  • No football shirts or shirts with offending lyrics/symbols/etc. are allowed. 
  • Please keep your shirt on at our events.
  • No large flags / inflatables obstructing view
  • Smoking is only allowed in the smoking areas, follow the "smoking signs".
  • We have the right to refuse admittance without restitution of entrance fees.
  • Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid/EHBO/EMS, they are your friends.
  • No entrance after two hours from the end and no re-entrance after leaving the party!


How can I contact you for press-related questions?

For any questions regarding press, you can mail to press@awakenings.nl.

Information for neighbor residents of the Gashouder

Aan: Omwonenden van het Westerpark
Datum, December 2018
Onderwerp: evenementen op indoor-locaties Westergasfabriek 29 december tot 1 januari 2019
Geachte omwonende en gebruiker van het Westerpark,
Het is met Oud en Nieuw 25 jaar geleden dat Monumental Productions B.V. het eerste feestje in de Gashouder organiseerde. Om dit heugelijke feit te vieren willen we jullie uitnodigen voor een rondleiding op 29 december van 19:30 tot 20:30 in de Gashouder. Mochten jullie vragen hebben dan vinden we het leuk om deze te beantwoorden. We sluiten af met wat lekkers! Alle deelnemers krijgen na afloop een Awakenings boek.
Meld je hier aan: https://awak.enin.gs/2EiNoA2
Rond oud en nieuw, op 29, 30 en 31 december en 1 januari, vinden er verschillende evenementen plaats op de Westergasfabriek. Het gaat om evenementen in verschillende binnen-locaties.
De verschillende organisatoren hebben de handen ineengeslagen om de veiligheid in en rondom het park goed te regelen en om te zorgen dat overlast tot een minimum beperkt wordt. De volgende maatregelen zijn hiervoor georganiseerd:

  • Er is voldoende security in en rondom de verschillende locaties.
  • Traffic Support wordt ingehuurd voor een soepele in- en uitstroom van bezoekers die per auto, fiets of taxi komen. 
  • Op de Cite wordt een taxilus ingesteld.
  • De fietsbrug aan de Haarlemmerweg wordt ’s nachts ontoegankelijk gemaakt.
  • Er worden verkeersregelaars ingezet op de Haarlemmerweg op o.a. de volgende posities: ingang Waterkeringweg, bushalte nabij fietsbrug en de bruggen aan beide ingangen van het park. 
  • In het park worden diverse fietsenstallingen geplaatst. 
  • De Gemeente zet handhavers in om met name taxi’s/ snorders aan te kunnen pakken en bij klachten over geluid te gaan meten of de normen niet worden overschreden. Bewoners kunnen ook inloggen op het Munisense meetsysteem dat voor de Gemeente het geluid op de gevels meet. Awakenings voert zelf metingen uit rondom de events. 
Wat wordt er nog meer gedaan om de overlast te beperken?
Awakenings heeft met Parkeergarage Westerpark een afspraak gemaakt om crew en bezoekers tegen een gereduceerd tarief te laten parkeren, om parkeeroverlast te voorkomen. De bezoekers worden (zoals altijd) achterlangs via het fietspad aan de spoorzijde naar de entree geleid en er wordt een schoonmaakbedrijf ingehuurd om de aanlooproutes in het park te reinigen. Op woensdag ochtend 2 januari zal de uitstroom niet achterlangs gaan maar via de Gosschalklaan, om het achter-fietspad vrij te houden voor woon-werk-verkeer. Westerunie en Awakenings plaatsen banners waarop wordt aangeven dat vertrekkende bezoekers stil moeten zijn en respect moeten hebben voor de buren.
Als u ondanks onze inspanningen toch nog (geluids-)overlast van het evenement ervaart, dan kunt u dit melden bij de Gemeente Amsterdam, telefoonnummer van de horecaklachtenlijn: 020 421 4567 (24 uur bereikbaar). Ook met complimenten kunt u daar terecht. U kunt Awakenings ook direct bereiken op het telefoonnummer: 085-2103705 tijdens de events.
Overige activiteiten in het park:
Circus Zanzara: 19-12 t/m 06-01-2019 wisselende tijden, vanaf 11,-
Pacific Parc heeft een normale programmering.
Bent u geïnteresseerd in de evenementen die plaatsvinden, dan verwijzen we u naar www.westergasfabriek.nl.
Voor Awakenings op 30 december verloot Awakenings 2x2 kaartjes aan bewoners. Wilt u hiervoor in aanmerking komen mail dan naam, adres, telefoonnummer naar info@awakenings.nl
Met vriendelijke groet,
Westerunie (Westerunie.nl)
Monumental Productions / Awakenings (Awakenings.nl)

Can I get Awakenings merchandise at the Gashouder?

Yes, there will be a limited amount of Awakenings T-shirts, caps and glasses for sale at the Gashouder. Our merchandise is also available online through our webshop.

Go to the Awakenings webshop

Where can I find photos of the event?

Our own photo team will be present during our 4 New Years Specials to capture all the magical moments. The photos will be available at our website and Facebook page after the event.

I've lost my belongings at the Gashouder. What can I do?

We will collect all lost properties and upload it into iLost. iLost is a digital platform where you can enter the item you’ve lost in the search window or enter the name of the event where you lost your belongings. Here you can regain your belongings.

Things you accidentaly left in your locker can be retrieved at Gashouder during the event days (after prove of entitlement). After the last eventday you can e-mail lostfound@elockers.nl to regain your belongings.

Data Policy

Data policy

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The collection and processing of information about your use of this service to subsequently personalise advertising and/or content for you in other contexts, such as on other websites or apps, over time. Typically, the content of the site or app is used to make inferences about your interests, which inform future selection of advertising and/or content.

Sending you tailor-made ads

The collection of information, and combination with previously collected information, to select and deliver advertisements for you, and to measure the delivery and effectiveness of such advertisements. This includes using previously collected information about your interests to select ads, processing data about what advertisements were shown, how often they were shown, when and where they were shown, and whether you took any action related to the advertisement, including for example clicking an ad or making a purchase. This does not include personalisation, which is the collection and processing of information about your use of this service to subsequently personalise advertising and/or content for you in other contexts, such as websites or apps, over time.

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