Customer support

Awakenings ADE takes place from Wednesday 22 to Sunday 26 October.

We host multiple shows at the SugarFactory at Halfweg.

Click here to view all events.

The regular ticket and final ticket, have the same access level.

The only difference is the price, the regular ticket costs less than the final ticket, which is the last ticket batch you can order.

All tickets need to be personalized. You will receive an email from Bleep on 1st of August with your personalization link.

All tickets are sealed and after the personalization is completed, e-ticket barcodes will be sent to the main buyer by email on Monday 20th of October.

You can not enter after two hours from the end and no re-entrance after leaving the event.

So for example, if the event is till 08:00, you are not allowed to enter after 06:00.

- Age 18+ (don't forget your ID).
- Always follow the instructions of staff, security, and emergency services personnel.
- We have the right to refuse admittance without restitution of entrance fees.
- Before entering, our crew or security can ask for your identification to check your name and age.
- Always respect other visitors, no (sexual) harassment will be tolerated.
- You have read and respect our code of conduct.
- No pets / fireworks / weapons / sharp or dangerous objects are allowed.
- No drugs are allowed, so all (hard and soft) drugs, pills, powders, liquids, mushrooms, and N20 (nitrous oxide/laughing gas) are forbidden.
- No hash/weed is tolerated at this event (only at our events in Amsterdam Gashouder)
- Security will thoroughly search everybody before and during the event.
- When hard drugs are found you will be removed from the event and you might be handed over to the police.
- You're not allowed to bring your own drinks/foods/beverages.
- Store your bags and jackets in our lockers.
- Camera surveillance and metal detectors are part of our and your safety.
- Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras/phones are allowed.
- Club-oriented football shirts, motorclub colors or shirts/stickers with offending lyrics/symbols etc. are not allowed.
- Football shirts of national teams are allowed.
- Please keep your shirt on.
- Masks are not allowed.
- Large flags / inflatable objects are not allowed.
- Smoking or vaping are only allowed in the smoking areas outside.
- Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid / EHBO, they are your friends.
- It's forbidden to have commercial activities in and around the venue, without the agreement of the organization.
- No entrance after two hours from the end and no re-entrance after leaving the party!

You can buy a locker in presale in the ticketshop, when the regular ticketsale starts.

A Large locker is suitable for two or three friends. A regular size locker is suitable for one or two friends. The locker measurements are: Standard: H22 * B25 * D50 cm Large: H36 * B25 * D50 cm.

If you buy your locker in pre-sale, you will receive your locker number and pincode a few days before the event by email. Once you have received these, you will not be able to sell the locker e-ticket through Ticketswap anymore.

Questions? At the event, there is a locker service desk and our service staff will be present around the e-locker area wearing yellow elockers shirts .

For more information or questions about lockers you can contact: info@elockers.nl

We suggest to take public transportation, bike or taxi/uber. There is a train station next to the venue, called Halfweg-Zwanenburg. From there it is a 3min walk to the entrance.
You can also park your car near the venue.

Upclose will take place on 16 & 17 May 2026, from 12:00 - 23:00 at Houtrak (Spaarnwoude-park), the Netherlands.

Event questions - info@awakenings.nl
Merch - merchandise@awakenings.nl
Tickets (Upclose 2026) - help@justbleep.it

At all our events, you have to be 18+.
We will check your ID at the entrance.

- Age 18+ (don't forget your ID).
- Always follow the instructions of staff, security, and emergency services personnel.
- We have the right to refuse admittance without restitution of entrance fees.
- Before entering, our crew or security can ask for your identification to check your name and age.
- Always respect other visitors, no (sexual) harassment will be tolerated.
- You have read and respect our code of conduct.
- No pets / fireworks / weapons / sharp or dangerous objects are allowed.
- No drugs are allowed, so all (hard and soft) drugs, pills, powders, liquids, mushrooms, and N20 (nitrous oxide/laughing gas) are forbidden.
- No hash/weed is tolerated at this festival (only at our events in Amsterdam Gashouder)
- Security will thoroughly search everybody before and during the event.
- When hard drugs are found you will be removed from the event and you might be handed over to the police.
- You're not allowed to bring your own drinks/foods/beverages.
- Store your bags and jackets in our lockers.
- Camera surveillance and metal detectors are part of our and your safety.
- Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras/phones are allowed.
- Club-oriented football shirts, motorclub colors or shirts/stickers with offending lyrics/symbols etc. are not allowed.
- Football shirts of national teams are allowed.
- Please keep your shirt on.
- Masks are not allowed.
- Large flags / inflatable objects are not allowed.
- Smoking or vaping are only allowed outside, not in the tents.
- Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid / EHBO / EMS, they are your friends.
- It's forbidden to have commercial activities in and around the festival area, without the agreement of the organization.
- No entrance after two hours from the end and no re-entrance after leaving the party!

Thank you for recycling with us!

If you brought a recycle token home, you can enter the code of the recycle token through this page.

We will notify the winners on the 1st of June!

We have several travel options, like the shuttle bus from Amsterdam Sloterdijk, by bike or touringcar with Partybussen. You can buy tickets for the shuttle bus, partybus or a parking ticket in our ticketshop.

Awakenings Festival takes place on 10, 11 & 12 July 2026.

It will take place at Hilvarenbeek, near Tilburg (Netherlands).

When you book your accommodation and tickets through Beekse Bergen, you will receive a confirmation of the booking from them. Within 10 days, you will receive an email from Paylogic with information about your entrance tickets.

If you have any questions; please contact info@libemafunfactory.nl

Re-selling your tickets is possible In the confirmation email you received from Paylogic you'll find a button which says: ''Sell on TicketSwap''. By clicking on this you will be redirected to TicketSwap. Here you can choose which ticket(s) you want to sell and set up your selling price. You can also sell your (sealed) ticket(s) via the ''My Order'' page from Paylogic.

You can only sell Festival Day tickets and Bring Your Own tickets via TicketSwap. When you can no longer attend and want to sell your ticket including any type of accommodation (cottage, safari tent, hotel, or pre-set up) please contact the following mailing address:

For cottage, safari tent or hotel via Libema reach out to info@libemafunfactory.nl
For all other hotels reach out to travel@awakenings.nl
For pre-set up tents and friends fields, reach out to travel@awakenings.nl

When a ticket is sold through TicketSwap, the ‘old’ ticket gets canceled and a new ticket goes to the new owner. The old ticket is not valid anymore and the seller is not able to put the ticket on TicketSwap again.

You don't need to personalize your (sealed) ticket(s) before selling them on TicketSwap. It's possible to sell your (sealed) ticket(s) with, or without personalization.

In your confirmation mail from Paylogic you will find a link to re-sell your tickets on Ticketswap. Or you can go to ''My Order'' in your Paylogic account.

After you sell the ticket(s), the new owner can personalize the ticket(s) again.

You received an email from Paylogic. This email contains your ''sealed'' ticket(s). The actual e-ticket(s) will be sent to your email a few days before the festival.

You will receive an email about this from Paylogic. You can also find an overview of your bought tickets on the ''My Order'' page from your Paylogic account. You can access this page by clicking ''Manage order'' in your confirmation email.

Awakenings is a zero tolerance event. This means that no drugs are allowed, so all (hard and soft) drugs, pills, powders, liquids, mushrooms and N20 (nitrous oxide/laughing gas) are forbidden. Security will thoroughly search everybody before entering the event. When hard drugs are found, you will be removed from the event and you might be handed over to the police.

Do you have questions about our accessibility or are you in need of extra care? Please see this page.

Party safe! Our Celebrate Safe stand is there for you if you have a question, need any support or you need advice do not hesitate to visit them.

- Age 18+ (don't forget your ID).
- Always follow the instructions of staff, security, and emergency services personnel.
- We have the right to refuse admittance without restitution of entrance fees.
- Before entering, our crew or security can ask for your identification to check your name and age.
- Always respect other visitors, no (sexual) harassment will be tolerated.
- No pets/ fireworks /weapons / sharp or dangerous objects are allowed.
- No drugs are allowed, so all (hard and soft) drugs, pills, powders, liquids, mushrooms, and N20 (nitrous oxide/laughing gas) are forbidden.
- No hash/weed is tolerated at this festival (only at our events in Amsterdam Gashouder)
- Security will thoroughly search everybody before and during the event.
- When hard drugs are found you will be removed from the event and you might be handed over to the police.
- For your safety and for other visitors, crowd surfing, climbing in trees or scaffoldings and starting a fire is not allowed.
- Swimming in the lake is only allowed at the designated areas and on designated hours.
- Public urinating is not allowed and is distasteful for others, smelly and completely unnecessary.
- Camera surveillance and metal detectors are part of our and your safety.
- Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras/phones are allowed.
- Club-oriented football shirts, motor club colors or shirts/stickers with offending lyrics/symbols etc. are not allowed.
- Football shirts of national teams are allowed.
- Please keep your shirt on.
- Masks that cover the eyes / whole face are not allowed. Only (Medical) face masks for covering the nose and mouth are allowed.
- Large flags / inflatable objects are not allowed.
- Smoking is only allowed outside.
- Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid / EHBO / EMS, they are your friends.
- It's forbidden to have commercial activities, without the agreement of the organization.

CAMPSITE:

- You may bring your own food for your own consumption.
- You may bring a total of 4,5L of liquid pro person, among which a maximum of 1L can be pre-mixed.
- All liquid must be sealed and packed in its original packaging
- Glass packaging is not allowed
- Pre-mixed only in original and sealed packaging (cans)
- Soft drinks are allowed
- Strong liquor (more than 15%) is not allowed

- Gas grills, stoves, fridges, beer kegs and jockey boxes are not allowed.
- Small battery-powered speakers with a maximal volume of 80 dB(A) are allowed. Speakers with a volume more than 80 dB(A) are not allowed. Speakers size max 30 cm. Respect your neighbors!
- Candles are not allowed.
- Leave your spot clean, we have a leave no trace policy on the complete campgrounds.

You can fill out your token here.

All larger events are confronted with organizations and people that try to resell tickets for far too high prices. To prevent this, we ask ticket buyers to personalize all tickets by indicating the name of the person who will attend the event. By doing so, tickets will be available for a fair price and belong to an individual festival visitor. This also gives us the opportunity to send relevant event information to all respective festival visitors.

We need to recognize your name on the ticket with first and lastname.

OK way of personalization:
Name on passport: C.H.A. Example
Name on ticket: Claire Example
or
Name on ticket: C. Example

NOT OK:
Name on passport: C.H.A. Example
Name on ticket: Claire E.

After purchasing your ticket(s) you will receive an email confirmation from Paylogic of the ticket purchase. This email will not yet include your tickets. To receive your tickets, you first have to personalize them. In the email with the purchase confirmation, you will receive further information regarding the personalization process, such as the date from which it is possible to personalize your tickets.

For each ticket, personal information needs to be filled in, such as the full name and email address of the person attending the event. Be aware that the information has to be unique for each ticket and please use the names as mentioned on the respective identification documents (passport/ID card).

Step 1: Booker will receive email from Paylogic with link to the personalization-environment

Step 2: Booker will arrive in the ‘My order’ personalization environment

Step 3: Click on ‘Personalize’ and then on ‘Claim’

Step 4: Fill out data

Step 5 (optional): If you have multiple tickets, click on 'send' to send an invite to the co-visitor

After filling in the information, you will receive a confirmation.

For Summer Festival; all personalized e-tickets will be send to the main buyer on 6 July 10:00 (Thursday morning before the festival)

If you have not received your tickets, please contact the Paylogic Customer Service via customerservice@paylogic.com.

1. Open the email of your order confirmation that you received via Paylogic after you have purchased your tickets for Awakenings. Click on the link “PERSONALIZE NOW” in the email. This will bring you to the personalization page of Awakenings.
2. Start personalizing your ticket Click on the button of the personalization page to start personalizing your Awakenings ticket.
3. Create an Awakenings account.
4. Personalize and claim your ticket. In your personal Awakenings account, you will see an overview of all tickets of your order. The first thing you need to do is to personalize and claim ONE ticket for yourself.
5. Invite your friends (only applicable if you have purchased more than one ticket). After you have claimed your own ticket, return to the order overview by clicking “back to order”. If you have purchased more than one ticket, please invite your friends to the personalization process by clicking on “invite”. Select ‘copy link’ to copy the personalization link, which you can send to your friends. It is important that you do not send this link to people that are not part of your order, as this is the key to your tickets. Remember: ALL your friends need to personalize their tickets individually. They also need an Awakenings account for this.
6. Once ALL tickets have been personalized individually by your friends, YOU (as the main booker) will receive them in your email. Please take note that the tickets will only be sent to you once every single ticket has been personalized.
7. Send the tickets to your friends after receiving all the tickets, you can send them to your friends.

Please note: For Awakenings Summer Festival; all tickets are sealed and will be send to the main buyer on 6 July 10:00 (Thursday morning before the festival starts)

1. Open the invitation link to personalize your ticket. The main booker (the one who has purchased your ticket for you) sent you a link to start the personalization process. Click on that link. If you did not receive that link, please get in touch with the person who purchased the ticket for you and ask him/her to follow the instructions for the main booker (see above).
2. Create an Awakenings account
3. Personalize your ticket. Follow the instructions via the link.
4. Receive your ticket from the main booker. As soon as every ticket holder has personalized their ticket, the main booker (so not you) will receive all tickets via email. Please ask the main booker for your ticket.

You do not have to personalize your tickets immediately; tickets can be personalized till the event.

Tickets can be personalized up to 48 hours before the event. In case you forgot to personalize your tickets on time, you will be contacted by Paylogic.

Yes, before entering, the festival security can ask for your identification to check your name and age.

Please note that a copy of your identification document will not be accepted as a valid identification document. If there is another name on your ticket, access to the event can be denied. In such a case, the ticket cannot be refunded.

Do you have any other questions related to tickets? Please contact the customer service of Paylogic via customerservice@paylogic.com.

You can change the name of the ticket(s) in your order through the Paylogic MyOrder page.

Please note that the new order will always be on the name of the main buyer of the original order. Also, the name change will be paid by the main buyer of the original order.

To change the name on your ticket, please follow these steps:
1. Go to the MyOrder page via de 'Manage order' button in the confirmation mail, or request it again through this link.
2. Select 'Name Change'
3. Fill in the email address of new attendee
4. Proceed to check out ( name change request is sent upon checkout completion)
5. New attendee can personalise new ticket through the button in the invite email

Please try to search for 'Paylogic' in your inbox and also check your spam folder.
If this doesn't get you any results, please go to consumer.paylogic.nl/tickets, so we can resend your ticket(s) and/or confirmation e-mail to your mail address.

Didn't find your answer? Please have a look at the FAQ of our ticketing customer support. Still haven't found your answer? You can contact them through their contact form and they will answer your question within 48 hours.

Only buy your tickets at our official sales channel: the Awakenings website. This way you will never pay too much and you make sure your tickets are real.
In case the event is sold out, please check: www.ticketswap.com.

When a ticket is sold through Ticketswap, the ‘old’ ticket gets canceled and a new ticket is going to the new owner. The old ticket is not valid anymore and the seller is not able to put the ticket on Ticketswap again.

This is the ONLY official website to buy tickets when the event is sold out.
All tickets will be scanned and checked for authenticity at the entrance.

If you have added refund protection to your order, this means a maximum amount of € 2000,- per order is protected. Basically, it covers your entrance-, locker-, parking tickets, and accommodation if you book it through us. Merchandise will not be refunded. Check out the terms & conditions for being able to request a refund here.

If you would like to apply for a refund, click here.
For questions regarding your Refund Protection, please contact Booking Protect at refund@bookingprotect.com.

Booking Protect is a protection service, which starts immediately after you’ve placed your order. It is from this time on that if anything were to happen in line with the terms and conditions of Booking Protect, you could make a refund request with Booking Protect. Whether a claim is made or not, the protection service was still provided and can therefore not be refunded. For all other questions regarding the coverage or refunds, please contact Booking Protect.

Click here to see which countries Ticketswap does support to re-sell your ticket(s).

In our shop, one of the payment methods is Klarna, allowing you to pay the total amount in 30 days / 3 terms instead of at once.

Only countries that have the Euro currency can use Klarna.

Any questions about Klarna? Visit their customer support page here.

It is not possible to pay for a Summer Festival accommodation of Beekse Bergen via Klarna/ in installments, since the sales will go through the Beekse Bergen ticket shop.

Some rules and regulations are different per venue. Please visit the event page to view the rules and regulations for the event you are visiting.

At Awakenings, we aim to create a safe space where you can be yourself and lose yourself. We value and respect all people. We have a collective responsibility and take care of each other.
Click here to view our full code of conduct.

At all our events, you have to be 18+.
We will check your ID at the entrance.

If it is necessary to bring your medication to the event, you need to bring an official declaration of a doctor. In case of doubt, our First Aid crew (EMS) will check your medication and declaration.

It's allowed to bring your e-cigarette, but you cannot smoke inside. Please use the (outside) smoking areas. The complementary liquids are only allowed in sealed packaging.

We like to dance for many more years on our beautiful planet!
We are well aware of environmental impact and we strive to become a circulair festival. Please read here what we do, to make our festivals sustainable.

During our events we will be working with a deposit system on all cups, cans and bottles we give out at the bars.
We would like to collect as many as possible, to make sure they can be recycled!

This is how it works:
1. At the entrance, after scanning your ticket, you’ll receive 1 free recycle token from us.
2. With each drink you order, you hand in your recycle token or an empty cup, can or bottle.
3. When you’re leaving the venue or you don’t want to have a new drink, you can hand in your empty cup / can or bottle at the bar or at one of the other recycle points. The bar staff will give you your recycle token in return.
4. There is an unique code on the recycle token, after the show you can go to out website and fill out the code, then you have a chance of winning prizes!

On this page you can fill out the code of your recycle token.

Click here to view all info.

Awakenings is a zero tolerance event. This means that no drugs are allowed, so all (hard and soft) drugs, pills, powders, liquids, mushrooms and N20 (nitrous oxide/laughing gas) are forbidden. Security will thoroughly search everybody before entering the event. When hard drugs are found, you will be removed from the event and you might be handed over to the police.

Awakenings was founded in 1997 by Monumental Productions B.V. in Amsterdam in the Netherlands. In September 2014, Monumental Productions B.V. was acquired by SFX Entertainment Inc, then a subsidiary of Superstruct Entertainment and since 2021, owned by Superstruct Entertainment. Through this acquisition, Monumental Productions B.V., became part of Superstruct Entertainment. Superstruct Entertainment was previously an investment project of Providence Equity Partners, who sold its shares in Superstruct to the global investment firm KKR in June 2024. Monumental Productions B.V. retains the same team as before the acquisition by KKR and remains committed to its core values. Monumental Productions B.V. stands for high-quality techno music events that combine cutting-edge sound with immersive light and stage design. It’s a globally brand that represents the heart of the techno scene, bringing together top artists and passionate fans and is committed to creating safer dancefloors, with clear harm reduction policies, a code of conduct visitors have to accept when buying a ticket and a zero-tolerance approach to any form of harassment, racism, sexism, homophobia, transphobia, ableism, body shaming or other forms of discrimination. Monumental Productions B.V. continues to set ambitious sustainability targets. Despite changes in ownership, Awakenings remains dedicated to these principles.