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12 Mar 2020

To answer your questions about the virus

UPDATE MARCH 23, 2020
Dear people,
Today at 7pm, the Dutch government announced the extension of its measures concerning the outbreak of Coronavirus. All events scheduled to take place until the 1st of June are called off. It is with a heavy heart that we have to inform you that this means all of our four parties during Easter, April 9th to 12th, 2020 cannot take place.
We are very sad about this news, as this is the first time in our 23 years of existence that there will not be an Awakenings event during Easter. Our team is working year-round, with only one goal: to overwhelm our fans at every single party and give them a monumental memory. This situation is beyond our control and we sincerely hope for your understanding and support.
To set up the logistics of finding a suitable solution, we require a bit more time but you can expect an update about this within two weeks.
We would like to thank you for your confidence in these hard times and hope to see you soon during one of our other events later this year! If you have any questions you can always contact us by e-mail info@awakenings.nl.
Stay healthy!
Techno love,
The Awakenings crew

FAQ

Is Awakenings Easter taking place?
Because of the health problems around the COVID-19 (Corona) virus, our Government stated on March 23 that all events until the 1st of June are cancelled. It is with a heavy heart that we have to inform you that this means all four of our parties during Easter, April 9th to 12th, 2020 cannot take place.
Is Awakenings Festival still taking place on 27 + 28 June?
For now, Awakenings Festival is taking place as scheduled and we are working hard to deliver another unforgettable edition. We are of course aware of the recent measures taken by the Dutch government and are closely monitoring the current developments around the Coronavirus. We will update you through our channels in case of new information that will possibly affect Awakenings Festival. If additional measures are taken by the government and Awakenings Festival is forced to be cancelled, we will do everything in our power to find an alternative date later this year.
Can I get a refund on my tickets when the event is being cancelled?
To set up the logistics of finding a suitable solution, we require a bit more time but you can expect an update about this within 2 weeks (before 7th of April).
I bought my Easter ticket via Ticketswap, will I get a refund and how much will this be?
Awakenings has a partnership with Ticketswap. This means all tickets sold through Ticketswap have been canceled and reissued on the name of the new buyer. The new buyers have the same rights as ticket buyers bought at Paylogic, so the value of the original ticket (incl service fee).
I bought a ticket via ticket reseller X, will my ticket also be honored for the new date?
We are not able to give you any information regarding other unofficial ticket resellers such as Marktplaats, Tickets4u, Tickettack etc., as there is no official partnership between us. You could try to get in contact with the reseller and/or with the person that has sold you (a) ticket(s) as he/she will be receive an email with information regarding the current situation.
I booked a hotel and/or flight myself, can I get a refund for this?
Unfortunately, it is beyond our control to assist you in obtaining alternative solutions / refunds for products purchased by companies other than our official ticketing company, Paylogic. We advise you to check in with the company you booked your hotel and/or flight with, we’ve learned from our experience that they probably can help you out in this situation.
I am from an infected area and am not allowed to travel, can I get a refund?
Because of the health problems around the COVID-19 (Corona) virus, our Government stated on March 23 that all events until the 1st of June are cancelled. It is with a heavy heart that we have to inform you that this means all four of our parties during Easter, April 9th to 12th, 2020 cannot take place. To set up the logistics of finding a suitable solution, we require a bit more time but you can expect an update about this within 2 weeks (before 7th of April).