Customer support

We have 3 events at SugarFactory this year, click here for all event info.

Click here for all practical event information about your travel, lockers, social safety and more.

Personalizing your tickets is mandatory.

After purchasing your ticket(s) you will receive an email confirmation from Bleep of the ticket purchase. This email will not yet include your tickets.

To receive your tickets, you first have to personalize them. In the email with the purchase confirmation, you will receive further information regarding the personalization process, such as the date from which it is possible to personalize your tickets.

For each ticket, personal information needs to be filled in, such as the full name and email address of the person attending the event. Be aware that the information has to be unique for each ticket and please use the names as mentioned on the respective identification documents (passport/ID card).

Step 1: the booker will receive an email from Bleep with link to the personalization-environment

Step 2: Booker will arrive in the ‘My order’ personalization environment

Step 3: Click on ‘Personalize’ and then on ‘Claim’

Step 4: Fill out data

Step 5 (optional): If you have multiple tickets, click on 'send' to send an invite to the co-visitor

After filling in the information, you will receive a confirmation.

If you have not received your tickets, please contact the Bleep support department here.

Admission & Identification

• Minimum age: 18+ (a valid, government-issued ID is required).
• Entry may be refused at any time without refund.
• Re-entry is not permitted once you leave the venue.
• Entry is not allowed within the last 2 hours before the event ends.

Respect & Conduct

• Always follow the instructions of staff, security, parking, and emergency personnel.
• Treat others with respect at all times. Any form of harassment, including sexual harassment, will not be tolerated.
• By entering, you agree to our Code of Conduct.

Security & Safety

• All visitors will be searched by security before and during the event.
• Camera surveillance and metal detectors are part of our safety measures.
• Access is at your own risk.
• If you feel unwell or need ear protection, please visit our First Aid tam, they are here to help.
• For safety reasons, all bags and jackets must be stored in our lockers.

Drugs & Prohibited Substances

• Awakenings maintains a zero tolerance policy: no drugs are allowed.
• This includes hard and soft drugs, pills, powders, liquids, mushrooms, and nitrous oxide (N₂O).
• Cannabis (hash and weed) is not permitted at this event (only allowed at our events in Amsterdam Gashouder).
• Possession of hard drugs may result in removal from the event and possible involvement of the police.

Prohibited Items

• Own food and beverages.
• Pets, fireworks, weapons, or sharp/dangerous objects.
• Camera glasses, selfie sticks, professional photo, film, or audio equipment (standard cameras and phones are allowed).
• Large flags, inflatable objects, masks, and stickers.
• Shirts of sports clubs, motor clubs, or with offensive prints.
• National sports team shirts are permitted.
• Please keep your shirt on at all times.

Smoking & Vaping

• Smoking and vaping are only allowed in the designated outdoor areas.

Commercial Activities

• Commercial activities in and around the event grounds are strictly prohibited without prior approval from the organization.

Please visit the Customer Support page of our ticketprovider Bleep.

Or contact them here.

We suggest to take public transportation, there is a train station next to the venue, called Halfweg-Zwanenburg. From there it is a 3 minute walk to the entrance.

Due to New Years Eve, the trains will not ride on the 31st between 20:00 in the evening and 9:30 in the morning. We’ve arranged special shuttle buses from Amsterdam Sloterdijk station to the SugarFactory. These bus shuttles run all night, between 19:00 and 07:00.

You can also park your car near the venue, parking tickets and shuttle bus tickets are available in our ticketshop. Click here to go to our shop.

Please click here for all practical info about the festival.

Awakenings Festival takes place on 10, 11 & 12 July 2026.

It will take place at Hilvarenbeek, near Tilburg (Netherlands).

The first wave of artists is released!

View the event page here to have a look.

More names will be released later this year.

Please view this page to read all about our different campsite, ticket and accommodation options.

Awakenings Travel & Stay offers a variety of campsite and hotel packages. All available options can be found in the official Awakenings Festival shop under Travel & Stay.

Enhance your Awakenings Festival 2026 experience by booking unique accommodations: stay in a Rave or Festipi at the Grand Camping or choose the luxurious Dolly or comfortable Who at the Comfort Camping. Prefer to stay close to the festival but not at the campsite? We also offer a range of hotel packages. All hotel packages include a round-trip Saturday transfer service to and from the festival per person. Additional transfer days can be added to your booking.

Please note that festival entrance tickets are not included in these packages and must be purchased separately at the time of booking.

If you have any questions regarding Awakenings Travel & Stay, Please don’t hesitate to contact us via travel@awakenings.nl

Accommodations of Beekse Bergen, can be booked through their website.

You can upgrade your festival experience and make your weekend even easier, by choosing a premium ticket. This ticket includes:

• ⁠Fast-lane entry at the entrance
• ⁠Exclusive access to the viewing deck at Area V
• ⁠Entry to the Awake Hangout behind Area V, featuring:

*Comfort lounge
*Access to a bar serving a wide variety of drinks, including wines and cocktails (paid seperately)
*Access to a restaurant offering a refined multi-course dining experience (paid seperately)
*Private toilets and a refreshment area

Please note: the upgrade takes place at the festival, not the camping. You do need a Premium Weekend Ticket if you want to stay for the whole weekend. With this ticket you will also have access to the festival on Friday, Saturday and Sunday.

If you already bought your ticket in the loyalty or early-bird sale, you can buy the premium as an add-on. Please contact info@awakenings.nl if you would like to use this upgrade.

Click here to view all information about your travel to the festival.

Travelling to Awakenings? Together with our (international) Travel Partners, we offer curated travel options from multiple countries, so you can focus on the music, not the logistics.

Whether you’re visiting for one day or the full weekend, our partners provide reliable transport and travel solutions designed around the Awakenings experience.

Why travel with an official Awakenings Travel Partner?
✓ Smooth and organized transport to and from the festival
✓ Travel together with a group of like-minded Awakenings fans
✓ Less hassle, more focus on the experience
✓ A sustainable alternative to individual travel

Explore the available options and choose the travel partner that fits your journey.
Australia: Festigo Travel
Belgium: Maximal Trips
Brazil: Drop Technera
Italy: BMZ Entertainment
The Netherlands: Eleven Travel

Are you interested in becoming an official travel partner? Contact us here.

- Age 18+ (don't forget your ID).
- Always follow the instructions of staff, security, and emergency services personnel.
- We have the right to refuse admittance without restitution of entrance fees.
- Before entering, our crew or security can ask for your identification to check your name and age.
- Always respect other visitors, no (sexual) harassment will be tolerated.
- No pets/ fireworks /weapons / sharp or dangerous objects are allowed.
- No drugs are allowed, so all (hard and soft) drugs, pills, powders, liquids, mushrooms, and N20 (nitrous oxide/laughing gas) are forbidden.
- No hash/weed is tolerated at this festival (only at our events in Amsterdam Gashouder)
- Security will thoroughly search everybody before and during the event.
- When hard drugs are found you will be removed from the event and you might be handed over to the police.
- For your safety and for other visitors, crowd surfing, climbing in trees or scaffoldings and starting a fire is not allowed.
- Swimming in the lake is only allowed at the designated areas and on designated hours.
- Public urinating is not allowed and is distasteful for others, smelly and completely unnecessary.
- Camera surveillance and metal detectors are part of our and your safety.
- Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras/phones are allowed.
- Club-oriented football shirts, motor club colors or shirts/stickers with offending lyrics/symbols etc. are not allowed.
- Football shirts of national teams are allowed.
- Please keep your shirt on.
- Masks that cover the eyes / whole face are not allowed. Only (Medical) face masks for covering the nose and mouth are allowed.
- Large flags / inflatable objects are not allowed.
- Smoking is only allowed outside.
- Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid / EHBO / EMS, they are your friends.
- It's forbidden to have commercial activities, without the agreement of the organization.

CAMPSITE:

- You may bring your own food for your own consumption.
- You may bring a total of 4,5L of liquid pro person, among which a maximum of 1L can be pre-mixed.
- All liquid must be sealed and packed in its original packaging
- Glass packaging is not allowed
- Pre-mixed only in original and sealed packaging (cans)
- Soft drinks are allowed
- Strong liquor (more than 15%) is not allowed

- Gas grills, stoves, fridges, beer kegs and jockey boxes are not allowed.
- Small battery-powered speakers with a maximal volume of 80 dB(A) are allowed. Speakers with a volume more than 80 dB(A) are not allowed. Speakers size max 30 cm. Respect your neighbors!
- Candles are not allowed.
- Leave your spot clean, we have a leave no trace policy on the complete campgrounds.

When you book your accommodation and tickets through Beekse Bergen, you will receive a confirmation of the booking from them.

In February, you will receive an email from Bleep with information about your entrance tickets.

If you have any questions, please contact the Reservations Department at +31 (0)88 9000360 (opening hours from Monday to Friday from 8.30 am to 6 pm and on Saturday from 9 am to 5 pm) or send an email to info@libemafunfactory.nl.

Awakenings is a zero tolerance event. This means that no drugs are allowed, so all (hard and soft) drugs, pills, powders, liquids, mushrooms and N20 (nitrous oxide/laughing gas) are forbidden. Security will thoroughly search everybody before entering the event. When hard drugs are found, you will be removed from the event and you might be handed over to the police.

Do you have questions about our accessibility or are you in need of extra care? Please see this page.

Opening hours campsite
Opening: Friday 12:00
Closing: Monday 10:00

Grand Camping & Comfort Camping:
Bring your own and Pre-set up:
Friday 12:00 – Monday 10:00

Relax Resort:
Cottages and Safari tents Beekse Bergen:
Check-in: Friday 16:00
Check out Monday 10:00

Camping location
The campsite is located at the Beekse Bergen in Hilvarenbeek. The campsite is directly at the festival grounds.

Bring your own: This means, bring your own tent and stay on the large camp field.

Friends fields: Get your own piece of the BYO field together with friends. These field are for 6+ persons.

Please click here for all pre-set up options.

We have created 2 different areas at our campsite. The Grand Camping is the regular campsite and the Comfort Camping is the more premium, luxurious campsite. The Grand Camping is accessible for everyone with a weekend ticket and the Comfort Camping can be entered with a Comfort Camping ticket.

The Relax Resort is a separate area that can only be entered when you've booked a Beekse Bergen accommodation at the Relax Resort.

• NEW: Extra camping entrance (East). Park right in front of the Comfort Campsite entrance. (yes, we listened)
• The Comfort Train will take you from the Comfort Camping to the festival on Saturday and Sunday
• Free access to swimming poolComfort beach to escape the crowds
• Wellness area with sauna & ice bath
• Always-clean sanitary facilities
• More room per person & extra chill zones
• Coffee bar & food trucks
• Saturday & Sunday breakfast included (*if you’re staying in a pre-set up tent)
• Comfort shuttle bus
• Pre-set up tents come with a power outlet

We offer friends fields at the Grand Camping, where we will reserve a camping spot for a minimum of 6 persons.

Here you and your friends can set up your own tent.

Already bought a friends field ticket and would like to add someone to your group? Please send your request and Bleep order number in an email to travel@awakenings.nl.
If you want to stay with more than 12 persons, please also email travel@awakenings.nl.

It’s only allowed to leave the campsite in case of emergency.

Our campsite is equipped with flush toilets and hot showers. You can use them 24/7.

All toilet areas have a free drinking water tap.

You may bring a total of 4,5L of liquid per person, among which a maximum of 1L can be alcohol or pre-mixed.
· All liquid must be sealed and packed in its original packaging
· Glass packaging is not allowed
· Pre-mixed only in original and sealed packaging (cans)
· Soft drinks are allowed
· Strong liquor (more than 15% alcohol) is not allowed

When you sleep on our campsite you can not bring your own drinks to the festival ground.

We sell a 100% vegetarian delicious food menu at the festival and campsite. You are also allowed to bring your own food to the campsite, not to the festival.

Open fires, camping stoves and BBQs are not allowed.

We have multiple stores where you can buy food, drinks, camping necessities, hygiene products and merchandise.

A few weeks before the festival, our Camping Store will be online, which gives you the opportunity to reserve your camp gear, which you can pick up at the campsite.

We also have a camping rental store (Camping Recycle & repair store) where you can rent chairs and tables.

Locker options
At the online ticket shop, you can buy a locker located at the campsite. It is not possible to buy a camping locker at the campsite, only online.

Lockers located at the festival entrance can be bought at the festival day tickets online ticket shop or at the festival itself.

Lockers sizes
A Large locker is suitable for two or three friends. A regular-sized locker is suitable for one or two friends. The locker measurements are: Standard: H22 * B25 * D50 cm Large: H36 * B25 * D50 cm.

PIN code for pre-sale
If you buy your camping locker in pre-sale, you will receive your locker number and PIN a few days before the event by email. Once you have received these, you will not be able to sell the locker e-ticket through Ticketswap anymore.

Questions?
At the event, there is a locker service desk and our service staff will be present around the e-locker area wearing yellow elockers shirts.

For more information or questions about lockers you can contact: info@elockers.nl

Camp as if it was meant to be: there’s no electricity available near your tent. That’s why we ask you to leave your laptop and big sound sets at home. At the showers, there are sockets available for hair straighteners, blowdryers and shavers.

You can purchase a portable charger nearby the information desk. You can also rent one at the locker desk.

All pre-set up tents at the Comfort Camping have electricity, as well as all cottages and safari tents.

Sprays are not allowed. Please bring a deodorant roller and sunscreen roller.

Please note that the entrance gates are 90 centimeter wide, you can’t bring carts wider than that.

There will be a first aid at the festival as well as on the campsite. Please do not hesitate to visit them for any questions.

You are allowed to bring your medication in combination with an official doctor’s note, this will be checked at the entrance.

Bring your breast pump to our First aid or low stimulus space for a private place to pump and store.

Upclose will take place on 16 & 17 May 2026, from 12:00 - 23:00 at Houtrak (Spaarnwoude-park), the Netherlands.

At all our events, you have to be 18+.
We will check your ID at the entrance.

We have several travel options, like the shuttle bus from Amsterdam Sloterdijk, by bike or by car.

You can buy tickets for the shuttle bus and parking in our ticketshop.

Admission & Identification

• Minimum age: 18+ (a valid, government-issued ID is required).
• Entry may be refused at any time without refund.
• Re-entry is not permitted once you leave the venue.
• Entry is not allowed within the last 2 hours before the event ends.

Respect & Conduct

• Always follow the instructions of staff, security, parking, and emergency personnel.
• Treat others with respect at all times. Any form of harassment, including sexual harassment, will not be tolerated.
• By entering, you agree to our Code of Conduct.

Security & Safety

• All visitors will be searched by security before and during the event.
• Camera surveillance and metal detectors are part of our safety measures.
• Access is at your own risk.
• If you feel unwell or need ear protection, please visit our First Aid tam, they are here to help.
• For safety reasons, all bags and jackets must be stored in our lockers.

Drugs & Prohibited Substances

• Awakenings maintains a zero tolerance policy: no drugs are allowed.
• This includes hard and soft drugs, pills, powders, liquids, mushrooms, and nitrous oxide (N₂O).
• Cannabis (hash and weed) is not permitted at this event (only allowed at our events in Amsterdam Gashouder).
• Possession of hard drugs may result in removal from the event and possible involvement of the police.

Prohibited Items

• Own food and beverages.
• Pets, fireworks, weapons, or sharp/dangerous objects.
• Camera glasses, selfie sticks, professional photo, film, or audio equipment (standard cameras and phones are allowed).
• Large flags, inflatable objects, masks, and stickers.
• Shirts of sports clubs, motor clubs, or with offensive prints.
• National sports team shirts are permitted.
• Please keep your shirt on at all times.

Smoking & Vaping

• Smoking and vaping are only allowed in the designated outdoor areas.

Commercial Activities

• Commercial activities in and around the event grounds are strictly prohibited without prior approval from the organization.

You can fill out your token here.

Please visit the Customer Support page of our ticketprovider Bleep.

Or contact them here.

Some rules and regulations are different per venue. Please visit the event page to view the rules and regulations for the event you are visiting.

At Awakenings, we aim to create a safe space where you can be yourself and lose yourself. We value and respect all people. We have a collective responsibility and take care of each other.
Click here to view our full code of conduct.

At all our events, you have to be 18+.
We will check your ID at the entrance.

If it is necessary to bring your medication to the event, you need to bring an official declaration of a doctor. In case of doubt, our First Aid crew (EMS) will check your medication and declaration.

It's allowed to bring your e-cigarette, but you cannot smoke inside. Please use the (outside) smoking areas. The complementary liquids are only allowed in sealed packaging.

We like to dance for many more years on our beautiful planet!
We are well aware of environmental impact and we strive to become a circulair festival. Please read here what we do, to make our festivals sustainable.

During our events we will be working with a deposit system on all cups, cans and bottles we give out at the bars.
We would like to collect as many as possible, to make sure they can be recycled!

This is how it works:
1. At the entrance, after scanning your ticket, you’ll receive 1 free recycle token from us.
2. With each drink you order, you hand in your recycle token or an empty cup, can or bottle.
3. When you’re leaving the venue or you don’t want to have a new drink, you can hand in your empty cup / can or bottle at the bar or at one of the other recycle points. The bar staff will give you your recycle token in return.
4. There is an unique code on the recycle token, after the show you can go to out website and fill out the code, then you have a chance of winning prizes!

On this page you can fill out the code of your recycle token.

Click here to view all info.

Awakenings is a zero tolerance event. This means that no drugs are allowed, so all (hard and soft) drugs, pills, powders, liquids, mushrooms and N20 (nitrous oxide/laughing gas) are forbidden. Security will thoroughly search everybody before entering the event. When hard drugs are found, you will be removed from the event and you might be handed over to the police.

Awakenings was founded in 1997 by Monumental Productions B.V. in Amsterdam in the Netherlands. In September 2014, Monumental Productions B.V. was acquired by SFX Entertainment Inc, then a subsidiary of Superstruct Entertainment and since 2021, owned by Superstruct Entertainment. Through this acquisition, Monumental Productions B.V., became part of Superstruct Entertainment. Superstruct Entertainment was previously an investment project of Providence Equity Partners, who sold its shares in Superstruct to the global investment firm KKR in June 2024. Monumental Productions B.V. retains the same team as before the acquisition by KKR and remains committed to its core values. Monumental Productions B.V. stands for high-quality techno music events that combine cutting-edge sound with immersive light and stage design. It’s a globally brand that represents the heart of the techno scene, bringing together top artists and passionate fans and is committed to creating safer dancefloors, with clear harm reduction policies, a code of conduct visitors have to accept when buying a ticket and a zero-tolerance approach to any form of harassment, racism, sexism, homophobia, transphobia, ableism, body shaming or other forms of discrimination. Monumental Productions B.V. continues to set ambitious sustainability targets. Despite changes in ownership, Awakenings remains dedicated to these principles.