The Gashouder is a place of extremes: it's the home of Awakenings. With its circular shape, pillar-free interior and wrought iron roof construction, the Gashouder is the most distinctive venue in Amsterdam. No one who attends an event here will ever forget it. It was built in 1902 and at the time it was the largest gasholder in Europe. The gas was stored on top of the Gashouder in a steel tank that extended telescopically to a height of forty meters.
Are my lockers/shuttle/parking tickets also still valid for the new edition?
Yes, all locker and/or parking and/or shuttle and city centre coach tickets will also be valid for the new dates.
I bought my Easter ticket via Ticketswap, will I get a refund and how much will this be?
Awakenings has a partnership with Ticketswap. This means all tickets sold through Ticketswap have been canceled and reissued on the name of the new buyer. The new buyers have the same rights as ticket buyers bought at Paylogic. The amount of the voucher will be equal to the amount of the order as placed on ticketswap.
I bought a ticket via ticket reseller X, will my ticket also be refunded?
We are not able to give you any information regarding other unofficial ticket resellers such as Marktplaats, Tickets4u, Tickettack etc., as there is no official partnership between us. You could try to get in contact with the reseller and/or with the person that has sold you (a) ticket(s) as he/she will be receive an email with information regarding the current situation.
I booked a hotel and/or flight myself, can I get a refund for this?
Unfortunately, it is beyond our control to assist you in obtaining alternative solutions / refunds for products purchased by companies other than our official ticketing company, Paylogic. We advise you to check in with the company you booked your hotel and/or flight with, we’ve learned from our experience that they probably can help you out in this situation.
I bought a travel / accommodation package, what does this mean for me? What are the (refund) options?
If you’ve purchased a Hotel Package for Easter 2020, we would like to offer you the following options:
Your order will remain valid. This means you will be able to experience the event during Easter 2021 (Thursday 1st – Sunday 4th of April 2021), like you imagined.
Your order will be cancelled, and you will receive a voucher instead. The voucher holds a value equal to the amount of your initial order, which can be used for all Awakenings events. The voucher will be valid until December 31st, 2021, so there will be plenty of opportunities for you to redeem your credit.
How does the voucher work?
You have received an email from Paylogic, containing the electronic voucher. The email will contain information of the exact fulfillment. If you would like to purchase tickets for another Awakenings event, you can submit the voucher code during the check-out process in our ticketshop. The voucher will remain valid until December 31, 2022 and can be used for all upcoming Awakenings events.
When can I expect to receive the voucher?
We are working hard to set up the technical solution to process the vouchers, we expect that you will receive the electronic voucher from our ticketing partner Paylogic mid-June at the latest.
When will I ultimately have to make a decision on what option works best for me?
If you bought a ticket, you have received an e-mail in which you can let us know before the 1st of August, which option suits you best. If we do not receive such notification, your ticket will automatically become valid for the upcoming edition of Awakenings Easter 2021.
What will the amount of the voucher be?
The amount of the voucher will be equal to your order plus ticket fees (excluding merchandise, shipment costs and insurance). If you have bought your ticket through Ticketswap, the amount will be the amount of the order as placed on ticketswap.
Do I have to spend the amount of the voucher all at once?
You will receive a voucher for the total order amount of your order, for example 100,- euro. If you spend 60,- euro on a new ticket, for example for one of our NYE events, after you have completed that order, you will receive a new voucher with the remaining amount of 40,- euro. If you then buy a next ticket which is 50,- euro, you can enter the voucher and will have to pay the remaining amount of 10,- euro extra with your creditcard, Paypal or iDeal.
Until when will the voucher be valid?
The voucher will be valid until March 1, 2023.
I have other questions and/or remarks.
Please don't hesitate to contact us via firstname.lastname@example.org. We are happy to help you and to provide you with any information needed. In the meantime stay safe, stay strong and never stop dancing; together we can do this.