Customer support

headphones 3 Awakenings ADE 2025

Practical info ADE 2025
Click here for all final event info.
When and where is ADE?
Awakenings ADE takes place from Wednesday 22 to Sunday 26 October.

We host multiple shows at the SugarFactory at Halfweg.
What are the ADE events?
Click here to view all events.

What is the difference between regular and final tickets?
The regular ticket and final ticket, have the same access level.

The only difference is the price, the regular ticket costs less than the final ticket, which is the last ticket batch you can order.
When will I receive my ADE tickets?
All tickets are sealed and after the personalization is completed, e-ticket barcodes will be sent to the main buyer by email on Monday 20th of October.
Till what time can I enter the event?
You can enter the event, 2 hours before the end.

So for example, if the event is till 07:00, you are not allowed to enter after 05:00.

No re-entrance after leaving the event.
What are the rules and regulations?
- Age 18+ (don't forget your ID).
- Always follow the instructions of staff, security, and emergency services personnel.
- We have the right to refuse admittance without restitution of entrance fees.
- Before entering, our crew or security can ask for your identification to check your name and age.
- Always respect other visitors, no (sexual) harassment will be tolerated.
- You have read and respect our code of conduct.
- No pets / fireworks / weapons / sharp or dangerous objects are allowed.
- No drugs are allowed, so all (hard and soft) drugs, pills, powders, liquids, mushrooms, and N20 (nitrous oxide/laughing gas) are forbidden.
- No hash/weed is tolerated at this event (only at our events in Amsterdam Gashouder)
- Security will thoroughly search everybody before and during the event.
- When hard drugs are found you will be removed from the event and you might be handed over to the police.
- You're not allowed to bring your own drinks/foods/beverages.
- Store your bags and jackets in our lockers.
- Camera surveillance and metal detectors are part of our and your safety.
- Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras/phones are allowed.
- Club-oriented football shirts, motorclub colors or shirts/stickers with offending lyrics/symbols etc. are not allowed.
- Football shirts of national teams are allowed.
- Please keep your shirt on.
- Masks are not allowed.
- Large flags / inflatable objects are not allowed.
- Smoking or vaping are only allowed in the smoking areas outside.
- Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid / EHBO, they are your friends.
- It's forbidden to have commercial activities in and around the venue, without the agreement of the organization.
- No entrance after two hours from the end and no re-entrance after leaving the party!
Lockers at the SugarFactory
You can buy a locker in presale in the ticketshop, when the regular ticketsale starts.

A Large locker is suitable for two or three friends. A regular size locker is suitable for one or two friends. The locker measurements are: Standard: H22 * B25 * D50 cm Large: H36 * B25 * D50 cm.

If you buy your locker in pre-sale, you will receive your locker number and pincode a few days before the event by email. Once you have received these, you will not be able to sell the locker e-ticket through Ticketswap anymore.

Questions? At the event, there is a locker service desk and our service staff will be present around the e-locker area wearing yellow elockers shirts .

For more information or questions about lockers you can contact: info@elockers.nl
What is the best way to travel to SugarFactory?
We suggest to take public transportation, there is a train station next to the venue, called Halfweg-Zwanenburg. From there it is a 3 minute walk to the entrance.

You can also park your car near the venue, parking tickets are available in our ticketshop.

smile Awakenings NY Specials 2025

When are the NY events?
We have 3 events at SugarFactory this year, click here for all event info.
I have a question about tickets
Please visit the Customer Support page of our ticketprovider Bleep.
What are the rules and regulations?
- Age 18+ (don't forget your ID).
- Always follow the instructions of staff, security, and emergency services personnel.
- We have the right to refuse admittance without restitution of entrance fees.
- Before entering, our crew or security can ask for your identification to check your name and age.
- Always respect other visitors, no (sexual) harassment will be tolerated.
- You have read and respect our code of conduct.
- No pets / fireworks / weapons / sharp or dangerous objects are allowed.
- No drugs are allowed, so all (hard and soft) drugs, pills, powders, liquids, mushrooms, and N20 (nitrous oxide/laughing gas) are forbidden.
- No hash/weed is tolerated at this event (only at our events in Amsterdam Gashouder)
- Security will thoroughly search everybody before and during the event.
- When hard drugs are found you will be removed from the event and you might be handed over to the police.
- You're not allowed to bring your own drinks/foods/beverages.
- Store your bags and jackets in our lockers.
- Camera surveillance and metal detectors are part of our and your safety.
- Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras/phones are allowed.
- Club-oriented football shirts, motorclub colors or shirts/stickers with offending lyrics/symbols etc. are not allowed.
- Football shirts of national teams are allowed.
- Please keep your shirt on.
- Masks are not allowed.
- Large flags / inflatable objects are not allowed.
- Smoking or vaping are only allowed in the smoking areas outside.
- Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid / EHBO, they are your friends.
- It's forbidden to have commercial activities in and around the venue, without the agreement of the organization.
- No entrance after two hours from the end and no re-entrance after leaving the party!
What is the best way to travel to SugarFactory?
We suggest to take public transportation, there is a train station next to the venue, called Halfweg-Zwanenburg. From there it is a 3 minute walk to the entrance.

You can also park your car near the venue, parking tickets are available in our ticketshop.

compass 06 UPCLOSE 2026

What is the date and location of Upclose?
Upclose will take place on 16 & 17 May 2026, from 12:00 - 23:00 at Houtrak (Spaarnwoude-park), the Netherlands.
Who should I contact if I have questions about my order?
Event questions - info@awakenings.nl
Merch - merchandise@awakenings.nl
Tickets (Upclose 2026) - help@justbleep.it
What is the minimum age to get in?
At all our events, you have to be 18+.
We will check your ID at the entrance.
What are the rules and regulations of Upclose?
- Age 18+ (don't forget your ID).
- Always follow the instructions of staff, security, and emergency services personnel.
- We have the right to refuse admittance without restitution of entrance fees.
- Before entering, our crew or security can ask for your identification to check your name and age.
- Always respect other visitors, no (sexual) harassment will be tolerated.
- You have read and respect our code of conduct.
- No pets / fireworks / weapons / sharp or dangerous objects are allowed.
- No drugs are allowed, so all (hard and soft) drugs, pills, powders, liquids, mushrooms, and N20 (nitrous oxide/laughing gas) are forbidden.
- No hash/weed is tolerated at this festival (only at our events in Amsterdam Gashouder)
- Security will thoroughly search everybody before and during the event.
- When hard drugs are found you will be removed from the event and you might be handed over to the police.
- You're not allowed to bring your own drinks/foods/beverages.
- Store your bags and jackets in our lockers.
- Camera surveillance and metal detectors are part of our and your safety.
- Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras/phones are allowed.
- Club-oriented football shirts, motorclub colors or shirts/stickers with offending lyrics/symbols etc. are not allowed.
- Football shirts of national teams are allowed.
- Please keep your shirt on.
- Masks are not allowed.
- Large flags / inflatable objects are not allowed.
- Smoking or vaping are only allowed outside, not in the tents.
- Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid / EHBO / EMS, they are your friends.
- It's forbidden to have commercial activities in and around the festival area, without the agreement of the organization.
- No entrance after two hours from the end and no re-entrance after leaving the party!
What is the best way to travel to Upclose?
We have several travel options, like the shuttle bus from Amsterdam Sloterdijk, by bike or touringcar with Partybussen.

You can buy tickets for the shuttle bus, partybus or a parking ticket in our ticketshop.

happy sun Awakenings Festival 2026

What is the date and location?
Awakenings Festival takes place on 10, 11 & 12 July 2026.

It will take place at Hilvarenbeek, near Tilburg (Netherlands).
Accommodation & stay packages
Awakenings Travel & Stay offers a variety of campsite and hotel packages. All available options can be found in the official Awakenings Festival shop under Travel & Stay.

Enhance your Awakenings Festival 2026 experience by booking unique accommodations: stay in a Rave or Festipi at the Grand Camping or choose the luxurious Dolly or comfortable Who at the Comfort Camping. Prefer to stay close to the festival but not at the campsite? We also offer a range of hotel packages. All hotel packages include a round-trip Saturday transfer service to and from the festival per person. Additional transfer days can be added to your booking.

Please note that festival entrance tickets are not included in these packages and must be purchased separately at the time of booking.

If you have any questions regarding Awakenings Travel & Stay, Please don’t hesitate to contact us via travel@awakenings.nl

Accommodations of Beekse Bergen, can be booked through their website. Pre-register here to receive the booking link when the booking page opens.
What are the rules and regulations of Awakenings Festival and the campsite?
- Age 18+ (don't forget your ID).
- Always follow the instructions of staff, security, and emergency services personnel.
- We have the right to refuse admittance without restitution of entrance fees.
- Before entering, our crew or security can ask for your identification to check your name and age.
- Always respect other visitors, no (sexual) harassment will be tolerated.
- No pets/ fireworks /weapons / sharp or dangerous objects are allowed.
- No drugs are allowed, so all (hard and soft) drugs, pills, powders, liquids, mushrooms, and N20 (nitrous oxide/laughing gas) are forbidden.
- No hash/weed is tolerated at this festival (only at our events in Amsterdam Gashouder)
- Security will thoroughly search everybody before and during the event.
- When hard drugs are found you will be removed from the event and you might be handed over to the police.
- For your safety and for other visitors, crowd surfing, climbing in trees or scaffoldings and starting a fire is not allowed.
- Swimming in the lake is only allowed at the designated areas and on designated hours.
- Public urinating is not allowed and is distasteful for others, smelly and completely unnecessary.
- Camera surveillance and metal detectors are part of our and your safety.
- Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras/phones are allowed.
- Club-oriented football shirts, motor club colors or shirts/stickers with offending lyrics/symbols etc. are not allowed.
- Football shirts of national teams are allowed.
- Please keep your shirt on.
- Masks that cover the eyes / whole face are not allowed. Only (Medical) face masks for covering the nose and mouth are allowed.
- Large flags / inflatable objects are not allowed.
- Smoking is only allowed outside.
- Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid / EHBO / EMS, they are your friends.
- It's forbidden to have commercial activities, without the agreement of the organization.

CAMPSITE:

- You may bring your own food for your own consumption.
- You may bring a total of 4,5L of liquid pro person, among which a maximum of 1L can be pre-mixed.
- All liquid must be sealed and packed in its original packaging
- Glass packaging is not allowed
- Pre-mixed only in original and sealed packaging (cans)
- Soft drinks are allowed
- Strong liquor (more than 15%) is not allowed

- Gas grills, stoves, fridges, beer kegs and jockey boxes are not allowed.
- Small battery-powered speakers with a maximal volume of 80 dB(A) are allowed. Speakers with a volume more than 80 dB(A) are not allowed. Speakers size max 30 cm. Respect your neighbors!
- Candles are not allowed.
- Leave your spot clean, we have a leave no trace policy on the complete campgrounds.
I have a question regarding my Beekse Bergen Accommodation
When you book your accommodation and tickets through Beekse Bergen, you will receive a confirmation of the booking from them.

Within 14 days, you will receive an email from Bleep with information about your entrance tickets.

If you have any questions; please contact info@libemafunfactory.nl
Celebrate safe
Party safe! Our Celebrate Safe stand is there for you if you have a question, need any support or you need advice do not hesitate to visit them.
Zero tolerance
Awakenings is a zero tolerance event. This means that no drugs are allowed, so all (hard and soft) drugs, pills, powders, liquids, mushrooms and N20 (nitrous oxide/laughing gas) are forbidden. Security will thoroughly search everybody before entering the event. When hard drugs are found, you will be removed from the event and you might be handed over to the police.
Accessibility & extra care
Do you have questions about our accessibility or are you in need of extra care? Please see this page.

world Awakenings Festival - Campsite

What are the opening hours of our campsite?
Opening hours campsite
Opening: Friday 12:00
Closing: Monday 10:00

Grand Camping & Comfort Camping:
Bring your own and Pre-set up:
Friday 12:00 – Monday 10:00

Relax Resort:
Cottages and Safari tents Beekse Bergen:
Check-in: Friday 16:00
Check out Monday 10:00

Camping location
The campsite is located at the Beekse Bergen in Hilvarenbeek. The campsite is directly at the festival grounds.

What are the sleeping options at the campsite?
Bring your own: This means, bring your own tent and stay on the large camp field.

Friends fields: Get your own piece of the BYO field together with friends. These field are for 5-15 persons and include private power, a picnic table and shelter.

Please click here for all pre-set up options.

We have created 2 different areas at our campsite. The Grand Camping is the regular campsite and the Comfort Camping is the more premium, luxurious campsite. The Grand Camping is accessible for everyone with a weekend ticket and the Comfort Camping can be entered with a Comfort Camping ticket.

The Relax Resort is a separate area that can only be entered when you've booked a Beekse Bergen accommodation at the Relax Resort.

Friends fields
We offer friends fields at the Grand Camping, where we will reserve a camping spot for a minimum of 5 persons, incl. private power, a shelter, and a picnic table.

Here you and your friends can set up your own tent.

This price for this friends field is a weekend Grand Camping ticket + 67,50 euro per person.

Already bought a friends field ticket and would like to add someone to your group? Please send your request and paylogic order number in an email to travel@awakenings.nl.
If you want to stay with more than 15 persons, please also email travel@awakenings.nl.
Are you allowed to leave the campsite?
It’s only allowed to leave the campsite in case of emergency.
Showers and toilets
Our campsite is equipped with flush toilets and hot showers. You can use them 24/7.

All toilet areas have a free drinking water tap.
How much liquids can I bring to the campsite?
You may bring a total of 4,5L of liquid per person, among which a maximum of 1L can be alcohol or pre-mixed.
· All liquid must be sealed and packed in its original packaging
· Glass packaging is not allowed
· Pre-mixed only in original and sealed packaging (cans)
· Soft drinks are allowed
· Strong liquor (more than 15% alcohol) is not allowed
Can I bring my own drink from the campsite to the festival ground?
When you sleep on our campsite you can not bring your own drinks to the festival ground.
Food
We sell a 100% vegetarian delicious food menu at the festival and campsite. You are also allowed to bring your own food to the campsite, not to the festival.

Open fires, camping stoves and BBQs are not allowed.
Camping store
We have multiple stores where you can buy food, drinks, camping necessities, hygiene products and merchandise.

A few weeks before the festival, our Camping Store will be online, which gives you the opportunity to reserve your camp gear, which you can pick up at the campsite.

We also have a camping rental store (Camping Recycle & repair store) where you can rent chairs, tables and the ZZZ air mattresses.
Lockers on the campsite
Locker options
At the online ticket shop, you can buy a locker located at the campsite. It is not possible to buy a camping locker at the campsite, only online.

Lockers located at the festival entrance can be bought at the festival day tickets online ticket shop or at the festival itself.

Lockers sizes
A Large locker is suitable for two or three friends. A regular-sized locker is suitable for one or two friends. The locker measurements are: Standard: H22 * B25 * D50 cm Large: H36 * B25 * D50 cm.

PIN code for pre-sale
If you buy your camping locker in pre-sale, you will receive your locker number and PIN a few days before the event by email. Once you have received these, you will not be able to sell the locker e-ticket through Ticketswap anymore.

Questions?
At the event, there is a locker service desk and our service staff will be present around the e-locker area wearing yellow elockers shirts.

For more information or questions about lockers you can contact: info@elockers.nl
Electricity
Camp as if it was meant to be: there’s no electricity available near your tent. That’s why we ask you to leave your laptop and big sound sets at home. At the showers, there are sockets available for hair straighteners, blowdryers and shavers.

You can purchase a portable charger nearby the information desk. You can also rent one at the locker desk.

All pre-set up tents at the Comfort Camping have electricity, as well as all cottages and safari tents.
Sprays
Sprays are not allowed. Please bring a deodorant roller and sunscreen roller.
Large items
Please note that the entrance gates are 90 centimeter wide, you can’t bring carts wider than that.
First aid
There will be a first aid at the festival as well as on the campsite. Please do not hesitate to visit them for any questions.
Bring your medication
You are allowed to bring your medication in combination with an official doctor’s note, this will be checked at the entrance.
Breast pump station
Bring your breast pump to our First aid or low stimulus space for a private place to pump and store.
What are the rules and regulations of Awakenings Festival and the campsite?
- Age 18+ (don't forget your ID).
- Always follow the instructions of staff, security, and emergency services personnel.
- We have the right to refuse admittance without restitution of entrance fees.
- Before entering, our crew or security can ask for your identification to check your name and age.
- Always respect other visitors, no (sexual) harassment will be tolerated.
- No pets/ fireworks /weapons / sharp or dangerous objects are allowed.
- No drugs are allowed, so all (hard and soft) drugs, pills, powders, liquids, mushrooms, and N20 (nitrous oxide/laughing gas) are forbidden.
- No hash/weed is tolerated at this festival (only at our events in Amsterdam Gashouder)
- Security will thoroughly search everybody before and during the event.
- When hard drugs are found you will be removed from the event and you might be handed over to the police.
- For your safety and for other visitors, crowd surfing, climbing in trees or scaffoldings and starting a fire is not allowed.
- Swimming in the lake is only allowed at the designated areas and on designated hours.
- Public urinating is not allowed and is distasteful for others, smelly and completely unnecessary.
- Camera surveillance and metal detectors are part of our and your safety.
- Selfie sticks, professional photo / film / video / audio equipment are not allowed. Standard digital cameras/phones are allowed.
- Club-oriented football shirts, motor club colors or shirts/stickers with offending lyrics/symbols etc. are not allowed.
- Football shirts of national teams are allowed.
- Please keep your shirt on.
- Masks that cover the eyes / whole face are not allowed. Only (Medical) face masks for covering the nose and mouth are allowed.
- Large flags / inflatable objects are not allowed.
- Smoking is only allowed outside.
- Access is at your own risk. If you feel uncomfortable or if you want ear protection, please go to our first aid / EHBO / EMS, they are your friends.
- It's forbidden to have commercial activities, without the agreement of the organization.

CAMPSITE:

- You may bring your own food for your own consumption.
- You may bring a total of 4,5L of liquid pro person, among which a maximum of 1L can be pre-mixed.
- All liquid must be sealed and packed in its original packaging
- Glass packaging is not allowed
- Pre-mixed only in original and sealed packaging (cans)
- Soft drinks are allowed
- Strong liquor (more than 15%) is not allowed

- Gas grills, stoves, fridges, beer kegs and jockey boxes are not allowed.
- Small battery-powered speakers with a maximal volume of 80 dB(A) are allowed. Speakers with a volume more than 80 dB(A) are not allowed. Speakers size max 30 cm. Respect your neighbors!
- Candles are not allowed.
- Leave your spot clean, we have a leave no trace policy on the complete campgrounds.

save planet Recycle token

How can I win with my recycle token?
You can fill out your token here.
Fill out recycle token

ticket 75 Tickets

I have a question about tickets
Please visit the Customer Support page of our ticketprovider Bleep.
Go to Ticket Customer Support

laugh 17 Rules & Regulations

What are the rules and regulations?
Some rules and regulations are different per venue. Please visit the event page to view the rules and regulations for the event you are visiting.
What is your code of conduct?
At Awakenings, we aim to create a safe space where you can be yourself and lose yourself. We value and respect all people. We have a collective responsibility and take care of each other.
Click here to view our full code of conduct.
What is the minimum age to get in?
At all our events, you have to be 18+.
We will check your ID at the entrance.
Can I bring my medication?
If it is necessary to bring your medication to the event, you need to bring an official declaration of a doctor. In case of doubt, our First Aid crew (EMS) will check your medication and declaration.
Can I bring my e-cigarette and the complementary liquids?
It's allowed to bring your e-cigarette, but you cannot smoke inside. Please use the (outside) smoking areas. The complementary liquids are only allowed in sealed packaging.

organic 2 Sustainability

What does Awakenings do for sustainability?
We like to dance for many more years on our beautiful planet!
We are well aware of environmental impact and we strive to become a circulair festival. Please read here what we do, to make our festivals sustainable.
How does the deposit system on all cups, cans and bottles work?
During our events we will be working with a deposit system on all cups, cans and bottles we give out at the bars.
We would like to collect as many as possible, to make sure they can be recycled!

This is how it works:
1. At the entrance, after scanning your ticket, you’ll receive 1 free recycle token from us.
2. With each drink you order, you hand in your recycle token or an empty cup, can or bottle.
3. When you’re leaving the venue or you don’t want to have a new drink, you can hand in your empty cup / can or bottle at the bar or at one of the other recycle points. The bar staff will give you your recycle token in return.
4. There is an unique code on the recycle token, after the show you can go to out website and fill out the code, then you have a chance of winning prizes!

On this page you can fill out the code of your recycle token.

wheelchair 2 Visitors with a physical or sensory disability

Measures for our visitors with a physical or sensory disability
Click here to view all info.

Zero Tolerance

Zero tolerance
Awakenings is a zero tolerance event. This means that no drugs are allowed, so all (hard and soft) drugs, pills, powders, liquids, mushrooms and N20 (nitrous oxide/laughing gas) are forbidden. Security will thoroughly search everybody before entering the event. When hard drugs are found, you will be removed from the event and you might be handed over to the police.

The structure of Monumental Productions

Ownership
Awakenings was founded in 1997 by Monumental Productions B.V. in Amsterdam in the Netherlands. In September 2014, Monumental Productions B.V. was acquired by SFX Entertainment Inc, then a subsidiary of Superstruct Entertainment and since 2021, owned by Superstruct Entertainment. Through this acquisition, Monumental Productions B.V., became part of Superstruct Entertainment. Superstruct Entertainment was previously an investment project of Providence Equity Partners, who sold its shares in Superstruct to the global investment firm KKR in June 2024. Monumental Productions B.V. retains the same team as before the acquisition by KKR and remains committed to its core values. Monumental Productions B.V. stands for high-quality techno music events that combine cutting-edge sound with immersive light and stage design. It’s a globally brand that represents the heart of the techno scene, bringing together top artists and passionate fans and is committed to creating safer dancefloors, with clear harm reduction policies, a code of conduct visitors have to accept when buying a ticket and a zero-tolerance approach to any form of harassment, racism, sexism, homophobia, transphobia, ableism, body shaming or other forms of discrimination. Monumental Productions B.V. continues to set ambitious sustainability targets. Despite changes in ownership, Awakenings remains dedicated to these principles.

Hi, How can we help?

At Awakenings we’re here to support you whenever we can. Find your answer below in our FAQ.
If that didn’t help, you can always contact us.