For plain festival tickets we accept transactions from everyone through Visa, Mastercard or PayPal. For these countries other payment options are possible; • Netherlands: iDeal. • Belgium: ING Homepay and Bankcontact/Mr. Cash. • Germany: Sofort Uberweisung. For the hotel packages we can only accept Visa and Mastercard (Credit Card). If you do not have a Credit Card you can't proceed with the booking. You could ask a family member or friend in possession of a Credit Card to process the payment for you.
I lost my ticket, what should I do?
Please try to search for 'Paylogic' in your inbox and also check your spam folder. If this doesn't get you any results, please go to consumer.paylogic.nl/tickets, so we can resend your ticket(s) and/or confirmation e-mail to your mail address.
I have booked a hotel package, how does this work?
You will receive the confirmation email immediately after your booking. Your festival ticket(s) will be sent to you later.
Two weeks prior to the event will you receive your hotel voucher and ticket(s) by email.
Your free copy of the Awakenings book - '20 years of Techno' will be waiting for you at your hotel room.
If you have not received your ticket(s) at this moment, or if you have any other questions regarding your hotel booking, please contact our travel desk at [email protected].
How does the deposit system on all cups, cans and bottles work?
During our events we will be working with a deposit system on all cups, cans and bottles we give out at the bars. We would like to collect as many as possible, to make sure they can be recycled!
This is how it works: 1. At the entrance, after scanning your ticket, you’ll receive 1 free recycle token from us. 2. With each drink you order, you hand in your recycle token or an empty cup, can or bottle. 3. When you’re leaving the venue or you don’t want to have a new drink, you can hand in your empty cup / can or bottle at the bar or at one of the other recycle points. The bar staff will give you your recycle token in return. 4. There is an unique code on the recycle token, after the show you can go to out website and fill out the code, then you have a chance of winning prizes!
On this page you can fill out the code of your recycle token.
I have booked a hotel package, when do I receive the free book?
The Awakenings book - 20 years of techno will be on your hotel room!